Entry-Level Customer Success Manager – Building Client Relationships & Driving Growth at brighthush

About brighthush

brighthush is a forward‑thinking technology company that empowers entrepreneurs, developers, and healthcare professionals to create seamless digital experiences. With a mission to democratize access to cutting‑edge tools, we blend innovation, user‑centric design, and data‑driven insights to help our partners build products that transform lives. Our remote‑first culture thrives on collaboration, curiosity, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of digital health and beyond.

Why Join brighthush?

• Impactful Work: Every day you’ll help real customers unlock the full potential of our platform, turning challenges into opportunities for growth.
• Career Growth: We invest heavily in learning and mentorship, with clear pathways from Junior to Senior Customer Success roles and beyond.
• Inclusive Culture: Diversity, equity, and inclusion are core values—your voice matters, and you’ll be part of a supportive, collaborative team.
• Remote Flexibility: Work from anywhere in Canada with a flexible schedule that respects your work‑life balance.
• Competitive Compensation: A base salary that reflects your experience, performance bonuses, and equity options to share in brighthush’s success.
• Comprehensive Benefits: Health, dental, vision, mental‑health support, and a generous paid‑time‑off policy.
• Continuous Learning: Access to industry conferences, online courses, and internal knowledge‑sharing sessions.

What You’ll Do

As a Junior Customer Success Manager at brighthush, you’ll be the trusted point of contact for our growing customer base. Your role will blend relationship building, problem solving, and cross‑functional collaboration to ensure customers achieve their goals and remain loyal advocates.

• Build Deep Customer Relationships: Engage with clients through calls, emails, and chats to understand their objectives, challenges, and success metrics.
• Drive Onboarding & Adoption: Guide new users through the setup process, ensuring they’re comfortable with our platform and can hit key milestones quickly.
• Own the Customer Experience: Proactively monitor account health, anticipate needs, and coordinate with product, sales, and support teams to deliver timely solutions.
• Problem‑Solve & Escalate: Act as the first line of defense for customer issues, troubleshoot, and collaborate with internal stakeholders to resolve tickets efficiently.
• Track & Analyze: Maintain accurate records in our CRM, track engagement metrics, and generate reports that inform strategy and highlight opportunities for upsell or renewal.
• Identify Growth Opportunities: Spot patterns in customer usage or feedback that indicate potential for expansion, and work with the sales team to pursue upsell or cross‑sell initiatives.
• Collaborate Across Teams: Partner with product managers, engineers, marketing, and sales to share customer insights and influence roadmap decisions.
• Continuous Improvement: Stay current on industry trends, product updates, and best practices in customer success, and share learnings with the team.

Who You Are

We’re looking for someone who is proactive, empathetic, and eager to grow. If you have a passion for helping people succeed and a knack for turning challenges into opportunities, you’ll thrive here.

• 1+ year of experience in customer success, account management, sales, hospitality, or a related customer‑facing role.
• Entrepreneurial mindset: You’ve started a side hustle, managed a small business, or taken a project from concept to reality.
• Strong written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• Proactive, solutions‑oriented mindset and a strong sense of ownership over customer outcomes.
• Excellent organization, attention to detail, and the ability to juggle multiple priorities in a fast‑paced environment.
• Adaptability: You learn quickly, thrive on change, and can pivot when priorities shift.
• Passion for customer success: You genuinely enjoy helping customers achieve their goals and building lasting relationships.
• Willingness to receive feedback, take responsibility, and continuously improve your performance.

Essential Qualifications

• Hands‑on experience with CRM systems (e.g., Salesforce, HubSpot, or similar).
• Understanding of e‑commerce or SaaS operations, including order fulfillment, payments, and customer support workflows.
• Creative problem‑solving skills and determination to succeed in a dynamic environment.
• Independent, self‑motivated, with the judgment to seek help when needed.
• Clear, articulate communicator in both speaking and writing.
• Highly organized, able to juggle multiple priorities in a fast‑paced environment.
• Eager to learn and comfortable working with cross‑functional teams (product, sales, marketing, etc.).

Preferred Qualifications

• Experience in a SaaS or digital health startup environment.
• Knowledge of data analytics tools (e.g., Google Analytics, Mixpanel) to track customer engagement.
• Experience with customer success metrics such as NPS, CSAT, churn rate, and renewal rates.
• Background in product management or project coordination.

Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first and anticipate their needs.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.
• Problem Solving: Analytical thinking and a creative approach to resolving issues.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple accounts simultaneously.
• Collaboration: Work effectively with cross‑functional teams to deliver a seamless customer experience.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Data‑Driven Decision Making: Use metrics to inform strategy and measure success.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Junior Customer Success Manager, you’ll have access to:

• Mentorship from senior customer success leaders who will guide your professional development.
• Structured learning paths, including certifications in customer success, product management, and data analytics.
• Opportunities to transition into Senior Customer Success Manager, Customer Success Lead, or even Product Management roles.
• Regular feedback sessions and performance reviews that focus on growth and skill enhancement.
• Participation in cross‑departmental projects that broaden your understanding of the business.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, transparency, and collaboration. Our culture is built on:

• Inclusivity: We celebrate diverse perspectives and encourage open dialogue.
• Innovation: Continuous experimentation and a willingness to challenge the status quo.
• Work‑Life Balance: Flexible hours, generous PTO, and a focus on mental and physical well‑being.
• Community: Regular virtual coffee chats, team‑building events, and a vibrant Slack community.
• Recognition: We celebrate achievements through shout‑outs, spot bonuses, and career milestones.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for entry‑level customer success roles.
• Performance‑based bonuses tied to customer satisfaction metrics and retention goals.
• Equity options to share in the company’s growth.
• Health, dental, and vision insurance for you and your dependents.
• Mental health support, including counseling services and wellness stipends.
• Paid time off, sick leave, and a flexible holiday policy.
• Technology stipend for home office setup and ongoing tech upgrades.

What Success Looks Like in Your First 90 Days

• Master the brighthush product suite, internal processes, and customer success framework.
• Build confidence in handling customer conversations, follow‑ups, and issue resolution.
• Manage assigned accounts with increasing independence, ensuring high satisfaction scores.
• Deliver timely, thoughtful support that resolves customer needs and builds trust.
• Establish yourself as a reliable partner who customers and teammates can count on.

Ready to Make an Impact?

If you’re a motivated, people‑oriented professional eager to help customers thrive and grow your career in a fast‑paced, innovative environment, we want to hear from you. Join brighthush and become part of a team that values initiative, learning, and customer success above all.

Apply today and start shaping the future of digital experiences with brighthush!