Entry-Level Customer Support Technician – Internet & Networking Services – Remote (US) – Join brighthush

About brighthush

At brighthush, we’re on a mission to connect communities with blazing‑fast, reliable internet that powers homes, businesses, and the future of digital life. As a leading fiber‑optic telecommunications provider, we blend cutting‑edge technology with a passion for service, ensuring every customer experiences seamless connectivity. Our culture is built on collaboration, innovation, and a relentless focus on customer satisfaction. Whether you’re a seasoned techie or just starting your career, brighthush offers a dynamic environment where your contributions directly impact the way people live and work.

Why This Role Matters

Every call, chat, or ticket you handle is a chance to turn a frustrated customer into a loyal advocate. As a Customer Support Technician, you’ll be the frontline hero who diagnoses, troubleshoots, and resolves internet and networking issues—often while working remotely from your own home office. Your expertise will help keep homes and businesses online, enabling them to thrive in a digital world.

Key Responsibilities

• Diagnose & Resolve: Quickly identify root causes of connectivity problems using diagnostic tools, logs, and customer information.
• Coordinate Repairs: Schedule and liaise with field technicians, ensuring timely on‑site service when remote fixes aren’t sufficient.
• Document Interactions: Maintain accurate, detailed records of every customer interaction, troubleshooting steps, and resolution outcomes in our ticketing system.
• Customer Advocacy: Act as the voice of the customer, ensuring their concerns are heard and addressed with empathy and professionalism.
• Continuous Learning: Stay current with the latest networking protocols, fiber‑optic technologies, and industry best practices.
• Process Improvement: Provide feedback on recurring issues and suggest enhancements to support workflows and knowledge bases.

Essential Qualifications

• High school diploma or GED (or equivalent).
• 1–3 years of technical support or customer service experience, preferably in telecommunications or IT.
• Legal authorization to work in the United States.
• Strong troubleshooting skills for internet, Wi‑Fi, and networking equipment.
• Excellent written and verbal communication in English.
• Proficiency with remote support tools, ticketing systems, and basic networking concepts.

Preferred Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field.
• Experience with fiber‑optic infrastructure, DSL, or cable modem troubleshooting.
• Knowledge of TCP/IP, DHCP, DNS, and basic routing concepts.
• Certifications such as CompTIA A+, Network+, or similar.
• Previous remote work experience with a strong self‑management track record.

Core Skills & Competencies

• Technical Aptitude: Ability to interpret error codes, run diagnostics, and apply fixes across a range of networking devices.
• Problem‑Solving: Logical, methodical approach to diagnosing complex issues and delivering effective solutions.
• Customer‑Centric Mindset: Patience, empathy, and a genuine desire to help customers succeed.
• Communication: Clear, concise communication in both written and spoken form.
• Time Management: Prioritize tickets, manage multiple tasks, and meet response time SLAs.
• Adaptability: Thrive in a fast‑moving environment with evolving technologies and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Technician, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on the latest networking technologies and customer service best practices.
• Clear career pathways to roles such as Senior Support Engineer, Technical Account Manager, or Field Technician.
• Opportunities to cross‑train in network operations, product management, or project coordination.
• Support for industry certifications and continuing education.

Work Environment & Culture

Working remotely from any of the following states—Indiana, Arizona, Colorado, Florida, Iowa, Illinois, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Mexico, Ohio, Oklahoma, Texas, Virginia, Wisconsin—means you can balance professional growth with personal life. Our culture is defined by:

• Collaborative teamwork across virtual channels.
• Transparent communication from leadership.
• A focus on work‑life balance, with flexible scheduling and generous paid time off.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
• A commitment to diversity, equity, and inclusion.

Compensation & Benefits

Competitive salary range: USD 35,360 – 37,440 per year. In addition, brighthush offers:

• 401(k) plan with company matching.
• Health, dental, and vision insurance.
• Paid time off (vacation, sick leave, holidays).
• Employee assistance program and wellness resources.
• Professional development stipend.
• Employee referral bonuses.

How to Apply

Ready to make a real impact? Click the link below to submit your application and join a team that values innovation, customer focus, and personal growth.

Apply To This Job

Join brighthush Today!

At brighthush, you’re not just filling a role—you’re becoming part of a mission to light up communities with reliable, high‑speed connectivity. If you’re passionate about technology, dedicated to customer success, and eager to grow in a supportive, remote environment, we want to hear from you. Apply now and help us shape the future of internet service.