Entry‑Level Customer Accounting Specialist – Vendor Relations, Collections & Financial Reconciliation – brighthush – Finance & Payments Innovation

About brighthush

brighthush is a trailblazing financial services firm that redefines how businesses move money. By harnessing the power of ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle, we empower our clients to streamline payment processes, elevate customer experience, and achieve operational excellence. Our mission is simple: deliver secure, compliant, and innovative payment solutions that drive growth for our partners.

Why brighthush?

At brighthush, we believe that the right people are the catalyst for change. We cultivate a collaborative environment where every team member is encouraged to bring fresh ideas, challenge the status quo, and grow both personally and professionally. Our commitment to continuous learning, coupled with supportive leadership, ensures you have the resources you need to thrive.

Position Overview

We are seeking a motivated Entry‑Level Customer Accounting Specialist to join our dynamic finance team. In this role, you will play a pivotal part in ensuring accurate vendor billing, seamless collections, and exceptional customer service. You will work closely with internal stakeholders and external partners to resolve issues, maintain data integrity, and support the overall financial health of our organization.

Key Responsibilities

• Daily Implementation Support: Participate in daily stand‑ups, coordinate with vendors, and generate timely reports to keep projects on track.
• Issue Resolution: Identify, troubleshoot, and resolve operational challenges that arise during implementation and collections processes.
• Vendor Relationship Management: Foster positive relationships with vendors by delivering outstanding customer service and addressing concerns promptly.
• Quality Assurance: Oversee QA activities for chargeback and return check processes, ensuring accuracy and compliance.
• Collection Coordination: Liaise with collection vendors to address errors, reconcile discrepancies, and manage escalations.
• Financial Reconciliation: Reconcile vendor accounts and statements, conduct daily and monthly reconciliations of nationwide collection programs.
• Discrepancy Management: Match reports and resolve daily discrepancies related to collections and chargebacks.
• Subject Matter Expertise: Serve as a go‑to resource for the Client Banking Manager, providing insights and support on accounting matters.
• Compliance & Controls: Adhere to SOX controls, internal policies, and procedures, ensuring all activities meet regulatory standards.
• Continuous Improvement: Identify opportunities to streamline processes, enhance data quality, and improve customer satisfaction.
• Additional Duties: Perform other related tasks as assigned to support the finance team’s objectives.

Essential Qualifications

• Minimum of 3 years of experience in accounting or accounts payable, with a strong foundation in financial reconciliation.
• At least 3 years of hands‑on experience in implementation and collections, preferably within a financial services or payment processing environment.
• Bachelor’s degree in Accounting, Finance, or a related field is preferred; equivalent professional experience will be considered.
• Proficiency in MS Word and Excel, with advanced Excel skills (pivot tables, VLOOKUP, macros) being a significant advantage.
• Demonstrated ability to work with high urgency, taking initiative to resolve customer issues and improve processes.
• Exceptional attention to detail in documentation, typing, and proofreading, with the ability to prioritize tasks and meet deadlines.
• Strong ethical standards, professionalism, and a commitment to confidentiality.
• Excellent communication, problem‑solving, organizational, and delegation skills.
• Ability to work effectively in a team environment and collaborate across business units.
• Time‑management proficiency, with a track record of balancing multiple priorities.
• Knowledge of money movement domains (ACH, Fedwire, CHIPS, RTP, SWIFT, Zelle) and the ability to provide clients with relevant information and data.
• Calm demeanor in challenging situations and the ability to appropriately elevate issues to management.

Preferred Qualifications

• Experience with SOX compliance and internal control frameworks.
• Familiarity with vendor management systems and collection platforms.
• Previous exposure to a high‑volume, fast‑paced financial environment.
• Certifications such as Certified Public Accountant (CPA) or Certified Management Accountant (CMA) are a plus.

Core Competencies & Skills

• Analytical Thinking: Ability to dissect complex financial data and identify root causes of discrepancies.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Adaptability: Comfortable navigating changing priorities and evolving processes.
• Collaboration: Strong teamwork skills and a willingness to support colleagues across departments.
• Technical Proficiency: Advanced Excel, MS Office, and familiarity with accounting software.
• Communication: Clear, concise written and verbal communication tailored to diverse audiences.
• Integrity: Upholds confidentiality and ethical standards in all interactions.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Customer Accounting Specialist, you’ll gain exposure to:

• Advanced financial analysis and reporting techniques.
• Cross‑functional projects that influence company strategy.
• Leadership development programs that prepare you for managerial roles.
• Mentorship from seasoned finance professionals.
• Continuous learning through workshops, webinars, and industry certifications.

We encourage our employees to pursue growth opportunities both within and outside the organization, ensuring a fulfilling and dynamic career trajectory.

Work Environment & Culture at brighthush

brighthush thrives on a culture of collaboration, transparency, and innovation. Our workplace is characterized by:

• Open communication channels that empower every voice.
• Inclusive practices that celebrate diversity and foster belonging.
• A focus on work‑life balance, with flexible scheduling and remote options.
• Regular team‑building events, hackathons, and community service initiatives.
• A commitment to sustainability and responsible business practices.

Compensation, Perks & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards.
• Performance‑based bonuses and incentive plans.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and a generous parental leave policy.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements and remote work options.

brighthush Core Values

We operate under a set of core values that guide every decision and interaction:

• Own It: We take full responsibility for our work, driving high performance and breakthrough outcomes.
• Do What’s Right: Integrity, ethical behavior, and courageous judgment are at the heart of everything we do.
• Choose Courage Over Comfort: We embrace challenging conversations and decisions that propel the business forward.
• Win Together: Collaboration, diversity, and mutual growth define our team dynamics.

Equal Opportunity Employer

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

How to Apply

If you’re ready to join a forward‑thinking team that values innovation, integrity, and customer success, we encourage you to apply today. Bring your expertise, curiosity, and passion for finance to brighthush, and help us shape the future of payment solutions.