Entry‑Level Customer Care Center Analyst – GPS Solutions & IoT Support Specialist at brighthush

About brighthush

brighthush is a trailblazer in the automotive Internet of Things (IoT) arena, delivering award‑winning GPS solutions that empower businesses to protect, track, and manage their fleets with unparalleled precision. With a legacy spanning more than 25 years, we serve a diverse clientele that ranges from buy‑now‑pay‑later (BHPH) dealers and finance companies to credit unions, banks, franchise networks, independent dealerships, and fleet managers. Our technology, protected by dozens of patents, safeguards over $10 billion in automotive assets worldwide and is trusted by a global customer base of more than 10,000 businesses.

At brighthush, we pride ourselves on cultivating a culture of innovation, integrity, and continuous learning. Our team includes some of the longest‑tenured professionals in the industry—experts who truly understand the evolving needs of our customers. We’re committed to fostering an inclusive environment where every voice is heard, every idea is valued, and every employee has the opportunity to grow both personally and professionally.

Why Join brighthush?

As a rapidly expanding leader in automotive IoT, brighthush offers a unique blend of stability and dynamism. You’ll be part of a forward‑thinking organization that is constantly pushing the boundaries of technology, while enjoying the support and mentorship of seasoned industry veterans. Whether you’re just starting your career or looking to broaden your skill set, brighthush provides the resources, training, and career pathways to help you thrive.

Key Responsibilities

Customer Engagement & Support

• Serve as the primary point of contact for brighthush customers, installers, and end users, delivering professional, courteous, and timely communication via phone, email, and face‑to‑face interactions.
• Resolve technical inquiries, troubleshoot device connectivity issues, and guide users through device setup, activation, and maintenance procedures.
• Maintain a deep understanding of all brighthush products and services—including security, airtime renewal, final code, and product ordering processes—to provide accurate and actionable information.
• Document all customer interactions in the CRM system, ensuring cases are created, updated, and closed in accordance with company policies.

Technical Operations & System Management

• Execute special projects such as device conversions, functionality changes, and package adjustments using the STS inventory management system.
• Add, modify, and delete customer accounts, purchase packages, and manage inventory with precision and attention to detail.
• Generate and interpret detailed reports, analyze trends, and provide insights to improve service quality and operational efficiency.
• Utilize the time‑stamp process to track device status, warranty, and service history accurately.
• Identify and explain all service codes and functions, ensuring customers understand the impact of each code on device performance.

Field Support & Installation

• Physically install brighthush devices in vehicles, ensuring proper wiring, grounding, and power consumption requirements are met.
• Read and interpret wiring schematics, harness diagrams, and device specifications to diagnose and resolve installation issues.
• Communicate device power consumption and GPS functionality to customers, highlighting benefits and best practices.
• Perform critical thinking and analysis to determine root causes of vehicle start‑up problems, including wiring, security systems, and ignition-related issues.

Essential Qualifications

• High school diploma or equivalent (required). Bachelor’s degree in business administration, communications, or a related field is preferred.
• Minimum of 2 years of experience in a call center environment, ideally in an analytical or reporting role.
• Strong verbal and written communication skills, with the ability to convey complex technical information in a clear, customer‑friendly manner.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and CRM systems.
• Basic understanding of 12‑volt automotive theory, wiring schematics, and device installation procedures.
• Ability to work independently and collaboratively, adapting to multiple personalities and dynamic work environments.
• Excellent time‑management, accuracy, and attention to detail, with a goal‑oriented mindset.

Preferred Qualifications

• Experience with GPS device installation and troubleshooting in automotive settings.
• Knowledge of brighthush’s legacy systems and inventory management tools.
• Familiarity with service package functionalities, including security, airtime renewal, and final code processes.
• Experience in a technical support role within the automotive or IoT industry.
• Demonstrated ability to analyze data, identify trends, and recommend process improvements.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical and problem‑solving abilities.
• Technical aptitude for understanding and explaining device functionality and wiring.
• Effective communication across multiple channels (phone, email, in‑person).
• Adaptability and resilience in a fast‑paced, evolving industry.
• Team player who thrives in a collaborative, inclusive environment.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Care Center Analyst, you’ll have access to a comprehensive learning and development program that includes:

• On‑the‑job training with experienced mentors and subject‑matter experts.
• Regular workshops and webinars covering the latest in automotive IoT technology, customer service best practices, and industry trends.
• Cross‑functional exposure to product development, sales, and engineering teams, providing a holistic view of the business.
• Clear career pathways to roles such as Senior Analyst, Technical Support Lead, Product Specialist, and beyond.
• Support for professional certifications and continuing education.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where innovation thrives. Our core values—customer focus, integrity, collaboration, and continuous improvement—guide everything we do. You’ll enjoy:

• Flexible work hours and a supportive schedule that respects work‑life balance.
• A collaborative team environment that encourages idea sharing and open communication.
• Regular team‑building events, hackathons, and community outreach initiatives.
• A culture that celebrates achievements, recognizes contributions, and rewards excellence.

Compensation & Benefits

We offer a competitive hourly rate of $21.50–$23.00, commensurate with experience and education. In addition to a robust benefits package, you’ll receive:

• Medical, dental, and vision insurance coverage.
• Immediate eligibility to participate in the company 401(k) program.
• Paid time off (PTO) starting at 10 days per year for new employees, with accrual based on tenure.
• Flexible scheduling options to accommodate personal commitments.
• Employee discount programs and wellness initiatives.

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workforce. We provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, sexual orientation, marital status, gender identity, national origin, disability, genetics, veteran status, or any other legally protected characteristic. We comply with all applicable federal, state, and local laws governing nondiscrimination and harassment.

Ready to Join brighthush?

If you’re passionate about delivering world‑class customer support, eager to dive into the exciting world of automotive IoT, and ready to grow your career with a forward‑thinking organization, we want to hear from you. Apply today and become part of the brighthush team—where innovation meets impact, and every employee plays a pivotal role in shaping the future of automotive technology.