Entry‑Level Customer Service Specialist – Remote Healthcare Billing & Collections – Full‑Time – Accelerate Your Career with brighthush

About brighthush

brighthush is a pioneering force in the healthcare revenue cycle arena, redefining how medical practices manage billing, collections, and patient financial interactions. With a robust network of over 2,800 physicians, surgeons, dentists, and nurses across the Northeast, we empower more than 240 specialties and subspecialties to focus on what matters most—delivering exceptional patient care—while we handle the intricacies of revenue management.

Our mission is simple yet powerful: streamline billing, collections, and patient financial communications so clinicians can dedicate their expertise to healing, not paperwork. By leveraging cutting‑edge technology, data‑driven insights, and a culture of continuous improvement, brighthush has become the trusted partner for practices seeking to optimize cash flow, reduce denials, and enhance patient satisfaction.

Why brighthush?

At brighthush, we believe that outstanding customer service is the cornerstone of a thriving healthcare ecosystem. We invest in our people by offering:

• Continuous Learning: Structured onboarding, ongoing training modules, and access to industry certifications.
• Mentorship & Career Ladders: Clear pathways from entry‑level roles to senior specialist, team lead, and revenue cycle analyst positions.
• Innovation & Collaboration: A culture that encourages new ideas, cross‑functional teamwork, and rapid iteration.
• Work‑Life Balance: Remote‑first operations with flexible scheduling to accommodate personal commitments.
• Diversity & Inclusion: A workplace where every voice is heard, respected, and celebrated.

Whether you’re a seasoned billing professional or just starting your career, brighthush provides the tools, mentorship, and career ladder that will help you grow into a revenue cycle leader.

Position Overview

We’re seeking a motivated, detail‑oriented Customer Service Specialist I to join our remote team. In this role, you will be the first point of contact for patients, insurance carriers, and physician offices, ensuring accurate, timely, and courteous communication. If you thrive in a fast‑paced environment, love problem‑solving, and are passionate about helping patients navigate their financial responsibilities, we want to hear from you.

Key Responsibilities

• Handle a high volume of inbound calls from patients, insurance carriers, and physician offices with professionalism and empathy.
• Collect outstanding patient balances, establish payment arrangements, and document terms in the billing system.
• Apply payments collected over the phone to the correct dates of service, ensuring accurate account reconciliation.
• Address customer inquiries, disputes, and complaints, escalating complex issues to supervisors or higher management as needed.
• Obtain and update insurance, demographic, and guarantor information, ensuring patient profiles are current and accurate.
• Bill third‑party payers when appropriate, following established guidelines and payer contracts.
• Maintain clear, concise documentation of each call, including summary of work performed and follow‑up actions.
• Adhere to all compliance regulations, including HIPAA, and maintain confidentiality of patient information.
• Participate in periodic in‑office training sessions, meetings, and business needs visits as required.
• Collaborate with cross‑functional teams—billing, collections, compliance—to resolve complex payment issues.
• Contribute to process improvement initiatives by identifying bottlenecks and recommending solutions.

Essential Qualifications

• High school diploma or GED certificate.
• Minimum of 6 months’ experience in physician billing or a third‑party payer environment.
• Demonstrated understanding of payer contracts, insurance benefits, exclusions, and billing requirements.
• Familiarity with claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
• Ability to navigate and understand the payer adjudication process.
• Strong communication skills, both verbal and written.
• Proficiency in using electronic health record (EHR) and billing systems.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• High level of accuracy, attention to detail, and strong organizational skills.

Preferred Qualifications

• Experience with Epic or other electronic billing systems.
• Knowledge of medical terminology.
• Previous call center or claims experience.
• Background in an academic healthcare setting.
• Experience with patient financial management systems.
• Certification in medical billing or revenue cycle management (e.g., CMRS, CPB).

Skills & Competencies

• Customer‑Centric Mindset: Delivering exceptional service while balancing operational efficiency.
• Analytical & Problem‑Solving: Quickly diagnosing issues and proposing effective solutions.
• Detail Orientation: Maintaining data integrity across multiple systems.
• Time Management: Managing a high call volume without sacrificing quality.
• Team Collaboration: Working seamlessly with billing, collections, and compliance teams.
• Adaptability: Embracing new technologies, processes, and industry changes.
• Technical Proficiency: Comfortable navigating EHR, billing software, and Microsoft Office.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service Specialist I, you’ll have the opportunity to:

• Progress through our Revenue Cycle Career Ladder, moving into roles such as Senior Specialist, Team Lead, or Revenue Cycle Analyst.
• Participate in ongoing training programs covering advanced billing techniques, payer negotiations, and regulatory updates.
• Attend industry conferences and webinars to stay ahead of healthcare trends.
• Receive mentorship from experienced revenue cycle professionals.
• Earn certifications such as Certified Medical Reimbursement Specialist (CMRS) or Certified Professional Biller (CPB) through our tuition reimbursement program.
• Engage in cross‑departmental projects that influence company‑wide initiatives.

Work Environment & Company Culture

Our remote‑first approach means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We value:

• Flexibility: Work hours that accommodate your life while meeting patient needs.
• Transparency: Open communication channels with leadership and peers.
• Innovation: A culture that encourages new ideas and continuous improvement.
• Diversity & Inclusion: A workplace where every voice is heard and respected.
• Recognition: Regular shout‑outs and rewards for outstanding performance.
• Well‑Being: Access to wellness programs, mental health resources, and a supportive community.

Compensation & Benefits

Our hourly rate ranges from $23.56 to $28.85, commensurate with experience, skill set, and training. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance plans.
• Paid time off (vacation, sick leave, holidays).
• 401(k) retirement plan with company match.
• Professional development stipend.
• Employee wellness programs.
• Flexible work schedule options.
• Performance‑based bonuses and incentive programs.
• Access to an employee assistance program (EAP).

How to Apply

If you’re ready to join a forward‑thinking healthcare partner and make a tangible impact on patient experience, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Service Specialist I role at brighthush.

We look forward to welcoming you to our team and helping you grow your career in the dynamic world of healthcare revenue cycle management.