Entry‑Level Customer Training Specialist – Mobile Implementation & Support – 80% Travel – Accelerate Your Career with brighthush

About brighthush

brighthush is a trailblazer in automotive technology, delivering cutting‑edge software solutions that empower dealerships to streamline operations, enhance customer engagement, and drive profitability. With a portfolio that spans inventory management, customer relationship platforms, and data analytics, brighthush partners with dealerships across the country to transform their business processes and elevate the automotive experience.

Our mission is simple: to make every dealership smarter, faster, and more customer‑centric. We do this by combining industry expertise with innovative technology, supported by a culture that values curiosity, collaboration, and continuous learning. As a rapidly growing organization, brighthush offers a dynamic work environment where your ideas can shape the future of automotive software.

Why This Role Matters

At brighthush, the Training Department is the bridge between our technology and the people who use it. The Customer Training Specialist is the frontline ambassador who ensures that every dealership transition to our platform is seamless, efficient, and successful. Your role will directly influence customer satisfaction, adoption rates, and ultimately, the long‑term success of our partners.

Key Responsibilities

• On‑Site Implementation: Travel 80% of the time to install, configure, and customize brighthush software for dealership clients. Work independently and as part of a cross‑functional team to deliver tailored solutions.
• Customer Training: Conduct engaging, hands‑on training sessions for dealership managers, sales teams, and service staff. Adapt training materials to the unique needs of each client, ensuring knowledge retention and confidence in using the platform.
• Needs Assessment: Meet with dealership leadership to understand operational challenges, gather requirements, and recommend best‑practice configurations that align with business goals.
• Post‑Implementation Support: Provide ongoing support from the home office, including troubleshooting, follow‑up calls, and performance reviews to ensure continuous improvement.
• Documentation & Reporting: Maintain accurate records of installation progress, training attendance, and client feedback. Prepare detailed reports for internal stakeholders to track project milestones.
• Continuous Learning: Participate in a 2‑3 month training program that covers product knowledge, automotive dealership operations, and advanced customer engagement techniques.
• Mentorship & Collaboration: Work closely with senior implementation specialists and product managers to refine training methodologies and share insights from the field.

Essential Qualifications

• Bachelor’s degree in Business, Information Technology, Communications, or a related field, or equivalent professional experience.
• Strong verbal and written communication skills; ability to present complex concepts in a clear, approachable manner.
• Valid driver’s license with a clean driving record (no more than two moving violations in the past three years; no OVI/DUI/DWI violations in the past five years).
• Reliable personal transportation and a home office equipped with high‑speed internet for video conferencing.
• Outgoing, friendly personality with a passion for customer service and technology.
• Willingness and flexibility to travel 80% of the time, including weekends and holidays as needed.

Preferred Qualifications

• Experience in a customer‑facing role within the automotive or technology industry.
• Previous training or instructional design experience.
• Knowledge of dealership operations, such as inventory management, sales processes, or service scheduling.
• Proficiency with Microsoft Office Suite, Zoom, and other collaboration tools.
• Demonstrated ability to work independently in a fast‑paced, dynamic environment.

Core Skills & Competencies

• Technical Proficiency: Comfortable learning new software quickly and troubleshooting basic technical issues.
• Presentation Skills: Ability to engage diverse audiences, tailor messaging, and use visual aids effectively.
• Problem‑Solving: Analytical mindset to diagnose client challenges and propose practical solutions.
• Time Management: Prioritize tasks across multiple sites, ensuring on‑time delivery and high‑quality training.
• Collaboration: Work seamlessly with sales, product, and support teams to align objectives and share insights.
• Adaptability: Thrive in a constantly evolving industry and adjust training approaches accordingly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Training Specialist, you will:

• Progress to senior implementation roles, such as Lead Implementation Specialist or Training Manager.
• Gain exposure to product development, influencing future releases based on frontline feedback.
• Participate in leadership development programs, including mentorship, coaching, and cross‑functional projects.
• Earn certifications in automotive technology, project management, or instructional design through our partnership with industry bodies.
• Enjoy a clear career ladder with defined milestones, performance reviews, and promotion pathways.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Integrity, and Inclusion. You’ll find a supportive team that values diverse perspectives, encourages experimentation, and rewards results. We foster a collaborative atmosphere where ideas are shared openly, and every employee’s voice matters.

Key cultural highlights include:

• Open office spaces and flexible remote work options.
• Regular hackathons and innovation challenges to spark creativity.
• Community outreach programs and volunteer opportunities.
• Annual company retreats and team‑building events.

Compensation & Benefits

We offer a competitive salary range of $50,000 – $52,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Medical, dental, and vision insurance plans.
• Life insurance and a Health Savings Account (HSA).
• 401(k) retirement plan with up to 6% company match.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses for bringing top talent to brighthush.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including gym memberships and mental health resources.

How to Apply

Ready to take the next step in your career and help dealerships thrive? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to Join brighthush Today

Why brighthush?

At brighthush, you’ll be part of a mission‑driven team that transforms the automotive industry. You’ll travel, learn, and grow—while making a tangible impact on our clients’ success. If you’re a self‑motivated, customer‑centric professional with a passion for technology and a desire to travel, this role is your gateway to a rewarding career.

We can’t wait to meet you and explore how your unique talents will help shape the future of automotive software. Apply now and become a key player in brighthush’s journey to redefine dealership excellence.