Senior Customer Activation Manager – Scaled Growth & Onboarding Specialist for High‑Impact FinTech Solutions

About brighthush

brighthush is redefining the way finance teams operate by embedding intelligent, automated infrastructure directly into the transaction flow of every dollar a business spends. With a focus on transparency, speed, and data‑driven insights, we empower over 70,000 companies worldwide to streamline payments, flag risk, categorize spend, and close books with unprecedented precision. Our mission is simple: help ambitious businesses save time, cut costs, and grow revenue—often by 5% in savings and 16% in revenue growth within the first year of partnership.

Why brighthush?

At brighthush, we believe that the most transformative work happens when people are given agency, urgency, and the freedom to own problems from end to end. We value results over pedigree, and we celebrate builders who can turn complex data into actionable solutions. If you thrive in a fast‑moving, high‑stakes environment and want to shape how companies manage billions of dollars, brighthush is the place to build the future of finance.

Role Overview

The Customer Activation Manager – Scaled is a pivotal role within brighthush’s Customer Success organization. You will own the onboarding, activation, and growth of our self‑service customer base, driving a scalable implementation motion that unlocks value for micro‑SMB and SMB accounts. As an early member of the team, you will help design the framework, processes, and tools that enable rapid, high‑quality onboarding at scale.

Key Responsibilities

• Full‑Spectrum Onboarding Expertise: Master every integration and configuration option across brighthush’s suite of products, ensuring new customers are onboarded efficiently, thoroughly, and completely.
• Account Ownership: Directly manage a portfolio of micro‑SMB and SMB accounts on a 1:1 basis, guaranteeing full onboarding within 60 days while balancing multiple tasks, follow‑ups, and proactive outreach.
• Product Feedback Loop: Partner closely with the Product team to capture customer pain points, prioritize enhancements, and advocate for features that accelerate activation.
• Process Automation & Scaling: Identify opportunities to automate repetitive onboarding steps, develop scalable playbooks, and implement tools that allow the team to serve more clients without compromising quality.
• Customer Satisfaction Champion: Maintain an industry‑leading satisfaction rate by delivering exceptional service, anticipating needs, and resolving issues swiftly.
• Continuous Growth & Learning: Embrace a culture of rapid learning, iterate on processes, and grow into a leadership role within the Customer Success organization.

Essential Qualifications

• Minimum 3 years of experience in sales, customer success, or product operations within a B2B environment.
• Proven project management and time‑management skills, with a track record of meeting or exceeding weekly/monthly KPIs.
• Exceptional verbal and written communication abilities, capable of translating complex technical concepts into clear, actionable insights for customers.
• Demonstrated ownership of a high‑volume book of business (100+ customers) and the ability to manage multiple priorities simultaneously.
• Strong analytical mindset: ability to anticipate customer needs, identify gaps, and position brighthush’s solutions to close those gaps.
• Desire for ownership and growth: a proactive attitude toward taking initiative, driving results, and evolving with the company.

Preferred (Nice‑to‑Have) Qualifications

• Experience with accounting software such as Netsuite, QuickBooks, Xero, or Sage, and/or a background in accounting (CPA).
• Prior exposure to financial services sales or a high‑growth startup environment.
• Familiarity with data‑driven financial platforms and a passion for fintech innovation.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data Analysis & Insight Generation
• Process Design & Automation
• Stakeholder Management & Cross‑Functional Collaboration
• Adaptability & Resilience in a Rapidly Evolving Landscape
• Technical Proficiency with SaaS Platforms and API Integration

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by impact, not tenure. As a Customer Activation Manager, you will:

• Lead the design of a scalable onboarding framework that becomes the foundation for future Customer Success initiatives.
• Mentor junior team members, shaping the next generation of customer success leaders.
• Transition into senior leadership roles such as Director of Customer Success, Head of Onboarding, or even Chief Customer Officer.
• Participate in cross‑departmental projects, gaining exposure to product development, sales strategy, and data science.
• Access to continuous learning resources, including industry conferences, certifications, and internal knowledge‑sharing sessions.

Work Environment & Culture at brighthush

Our culture is built on the pillars of ownership, collaboration, and relentless curiosity. You’ll find:

• A flat hierarchy that encourages open dialogue and rapid decision‑making.
• Remote‑first flexibility with optional in‑office hubs in NYC or SF for those who thrive in a hybrid setting.
• A community of passionate, high‑performing professionals who celebrate wins together and learn from setbacks.
• Regular “innovation sprints” where teams prototype new features or process improvements.
• Transparent metrics and OKRs that align individual contributions with company goals.

Compensation, Perks, and Benefits

While the exact salary range is tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage (U.S. and international plans).
• 401(k) with employer match (U.S.) and RRSP/DPSP match (Canada).
• Generous parental leave (up to 16 weeks at 100% pay for birthing + bonding).
• Fertility and adoption support, including HRA and drug coverage.
• Pet insurance and wellness stipends.
• Weekly coffee stipend, on‑site snacks, and a vibrant virtual coffee club.
• Relocation assistance for key roles in NYC or SF.
• Flexible PTO and a culture that values work‑life balance.

How to Apply

If you’re ready to own the activation journey for thousands of businesses and help shape the future of fintech, we want to hear from you. Submit your application through our careers portal or reach out directly to our recruiting team. We’re committed to a fair, inclusive hiring process and welcome candidates from all backgrounds.

Join brighthush – Where Builders Shape the Future of Finance

At brighthush, you’ll be part of a mission‑driven team that transforms how companies manage billions of dollars. Your work will directly impact our customers’ bottom line, and your ideas will help us scale our self‑service platform to new heights. If you’re passionate about fintech, customer success, and building systems that matter, apply today and become a key driver of our growth.