Entry‑Level Customer Training Specialist – Travel‑Focused, On‑Site Implementation & Support for Automotive Software Solutions at brighthush

About brighthush

brighthush is a leading innovator in automotive software solutions, empowering dealerships across the United States to streamline operations, enhance customer engagement, and drive profitability. With a mission to connect people with technology, we deliver intuitive, cloud‑based platforms that transform the way dealerships manage inventory, sales, service, and marketing. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. At brighthush, we believe that every team member has the potential to make a lasting impact—whether you’re a seasoned professional or just starting your career.

Position Overview

We’re looking for an Entry‑Level Customer Training Specialist who thrives on travel, enjoys hands‑on learning, and loves to help customers succeed. In this role, you will be the bridge between our cutting‑edge software and the dealerships that rely on it. You’ll travel approximately 80% of the time, working both independently and as part of a dynamic implementation team. Your mission: ensure a seamless transition to the brighthush platform, provide engaging training, and deliver exceptional support that keeps our customers running smoothly.

Key Responsibilities

• On‑Site Implementation: Travel to dealership locations to install, configure, and customize the brighthush system based on each customer’s unique needs.
• Customer Training: Deliver clear, engaging training sessions to dealership staff—ranging from sales associates to service managers—ensuring they can confidently use the platform.
• Needs Assessment: Meet with dealership management to understand operational workflows, identify pain points, and tailor solutions that drive efficiency.
• Follow‑Up Support: Conduct post‑installation check‑ins via phone, video, or email to resolve issues, gather feedback, and reinforce best practices.
• Documentation: Create and maintain training materials, user guides, and FAQs that reflect real‑world scenarios encountered during deployments.
• Collaboration: Work closely with the Sales, Product, and Customer Success teams to share insights, improve training content, and refine the implementation process.
• Continuous Learning: Participate in a structured 2‑3 month training program that includes classroom instruction, shadowing experienced specialists, and hands‑on practice.
• Travel Management: Plan and manage travel logistics, ensuring timely arrival at client sites while maintaining a healthy work‑life balance.

Essential Qualifications

• Bachelor’s degree in Business, Information Technology, Communications, or a related field (or equivalent professional experience).
• Strong verbal and written communication skills—capable of translating technical concepts into clear, actionable guidance.
• Willingness and ability to travel up to 80% of the time, including weekends and evenings as required by client schedules.
• Valid driver’s license with a clean driving record (no more than two moving violations in the past three years; no OVI/DUI/DWI violations in the last five years).
• Reliable personal transportation and a home office equipped with high‑speed internet for virtual support.
• Outgoing, friendly personality with a passion for customer service and problem solving.
• Basic technical aptitude—comfortable installing software, troubleshooting connectivity issues, and navigating Windows/macOS environments.

Preferred Qualifications

• Experience in the automotive industry, dealership operations, or a related field.
• Previous training or instructional design experience, especially in a technical context.
• Knowledge of CRM or dealership management systems (e.g., DealerSocket, CDK, or similar).
• Fluency in a second language (Spanish, French, or German) to support a diverse customer base.
• Certification in project management or customer success (e.g., PMP, CSCS).

Skills & Competencies

• Presentation Skills: Ability to engage audiences of varying sizes and technical backgrounds.
• Adaptability: Quickly adjust training approaches based on client feedback and evolving product features.
• Problem‑Solving: Diagnose and resolve on‑site technical issues while maintaining a calm, professional demeanor.
• Time Management: Balance multiple client engagements, travel schedules, and administrative tasks efficiently.
• Team Collaboration: Work seamlessly with cross‑functional teams—Sales, Product, Support—to deliver a cohesive customer experience.
• Customer‑Centric Mindset: Prioritize client success and advocate for their needs within the organization.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Training Specialist, you’ll gain exposure to every facet of our product and customer journey, positioning you for future roles such as:

• Senior Implementation Specialist
• Customer Success Manager
• Product Trainer / Instructional Designer
• Sales Engineer / Solutions Architect
• Project Manager or Program Lead

Our structured mentorship program pairs you with seasoned experts who guide your professional development. You’ll also have access to continuous learning resources, including online courses, industry conferences, and internal knowledge bases. Whether you aspire to deepen your technical expertise or broaden your leadership skills, brighthush provides the tools and support to help you succeed.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where every voice matters. We value diversity, encourage innovation, and celebrate achievements—both big and small. Our work environment is characterized by:

• Open communication channels across all levels.
• Flexible work arrangements that respect personal commitments.
• Regular team‑building events, both virtual and in‑person.
• A commitment to sustainability and community outreach.
• A non‑smoking, health‑focused workplace that promotes well‑being.

You’ll join a team that’s passionate about technology, dedicated to customer success, and eager to make a difference in the automotive industry.

Compensation & Benefits

We offer a competitive total rewards package designed to support your professional growth and personal well‑being:

• Base Salary: $50,000 – $52,000 per year, commensurate with experience.
• Travel Allowance: Reimbursement for mileage, lodging, and meals during client visits.
• Health & Wellness: Comprehensive medical, dental, vision, and life insurance plans; Health Savings Account (HSA) with employer contributions.
• Retirement: 401(k) plan with up to 6% company match.
• Paid Time Off: Generous vacation, sick days, and eight paid holidays.
• Professional Development: Company‑sponsored training, certifications, and conference attendance.
• Referral Bonuses: Earn rewards for bringing talented peers into the brighthush family.
• Employee Wellness: Access to fitness resources, mental health support, and wellness programs.

How to Apply

Ready to embark on an exciting journey that blends travel, technology, and customer success? Join brighthush and help shape the future of automotive software. Submit your application today and become part of a team that values innovation, collaboration, and growth.