Entry-Level Customer Training Specialist – Mobile Implementation & On‑Site Training Expert at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers automotive dealerships to unlock the full potential of their digital operations. With a portfolio of cloud‑based solutions that streamline sales, service, and inventory management, we help our clients stay ahead of the curve in an ever‑evolving industry. Our mission is simple: to connect people with technology that drives growth, efficiency, and customer delight.

Why Join brighthush?

At brighthush, we believe that the best ideas come from a culture of curiosity, collaboration, and continuous learning. Our people are our greatest asset, and we invest in their professional development, well‑being, and career progression. Whether you’re just starting your career or looking to take the next step, brighthush offers a dynamic environment where you can grow, innovate, and make a real impact.

Role Overview

As an Entry‑Level Customer Training Specialist, you will be the bridge between our cutting‑edge software and the dealerships that rely on it. You’ll travel extensively—approximately 80% of the time—installing, configuring, and training dealership teams on our solutions. Your role is pivotal in ensuring a seamless transition for each customer, from initial onboarding to ongoing support.

Key Responsibilities

• On‑Site Implementation: Travel to dealership locations, either solo or as part of a small team, to install and configure brighthush software tailored to each dealership’s unique needs.
• Customized Training: Deliver engaging, hands‑on training sessions to dealership managers, sales staff, and service technicians, ensuring they can confidently use the system.
• Needs Assessment: Conduct thorough interviews with dealership leadership to understand operational workflows, pain points, and objectives, then translate those insights into system customizations.
• Post‑Implementation Support: Provide remote assistance, answer questions, and troubleshoot issues from your home office, ensuring a smooth post‑go‑live experience.
• Follow‑Up & Feedback: Conduct post‑installation surveys and follow‑up calls to gauge satisfaction, gather feedback, and identify opportunities for improvement.
• Continuous Learning: Participate in a structured 2‑3 month training program that includes classroom instruction, on‑the‑job shadowing, and mentorship.
• Knowledge Sharing: Document best practices, create training materials, and contribute to the knowledge base for future training specialists.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience.
• Willingness and ability to travel 80% of the time, including weekends and evenings as required.
• Valid driver’s license with a clean driving record (no more than two moving violations in the past three years; no OVI/DUI/DWI violations in the past five years).
• Reliable personal transportation and a home office equipped with high‑speed internet for video conferencing.
• Excellent verbal and written communication skills, with the ability to present complex information in a clear, engaging manner.
• Outgoing, friendly personality with a passion for customer service and problem‑solving.

Preferred Qualifications

• Experience in a customer‑facing role within the automotive or technology sectors.
• Familiarity with dealership management systems (e.g., Dealertrack, CDK, or similar).
• Basic understanding of cloud computing and SaaS platforms.
• Previous travel experience in a sales or training capacity.
• Multilingual abilities, especially in Spanish or other regional languages.

Skills & Competencies

• Technical Proficiency: Ability to quickly learn and troubleshoot software applications.
• Presentation Skills: Confidence in delivering live training sessions to diverse audiences.
• Customer‑Centric Mindset: A genuine desire to help customers succeed and a knack for turning challenges into opportunities.
• Adaptability: Comfortable working in fast‑paced, dynamic environments with shifting priorities.
• Collaboration: Strong teamwork skills, especially when working with cross‑functional teams during on‑site deployments.
• Time Management: Ability to juggle multiple client engagements, travel schedules, and training deliverables.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent from the ground up. As a training specialist, you’ll gain:

• Hands‑on experience with our full suite of products and the automotive industry’s best practices.
• Mentorship from seasoned implementation engineers and senior trainers.
• Access to internal learning platforms, certifications, and industry conferences.
• Clear career pathways into roles such as Implementation Engineer, Customer Success Manager, or Product Trainer.
• Opportunities to lead projects, mentor new hires, and shape the future of our training programs.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work. Our remote‑first approach means you can work from anywhere while still enjoying the camaraderie of a tight-knit team through regular virtual meet‑ups, hackathons, and social events.

Compensation & Benefits

While the base salary for this role ranges from $50,000 to $52,000 per year, we offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans.
• Life insurance and a flexible health savings account (HSA).
• 401(k) retirement plan with up to 6% company match.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses for bringing talented peers into the brighthush family.
• Professional development stipend and tuition reimbursement for relevant courses.
• Well‑being initiatives such as gym memberships, wellness apps, and mental health support.

How to Apply

Ready to embark on an exciting journey that blends travel, technology, and customer success? Click the link below to submit your application and join the brighthush team.

Apply to brighthush

Join brighthush Today!

We’re looking for passionate, customer‑focused individuals who are eager to learn, grow, and make a tangible impact on the automotive industry. If you thrive in a fast‑moving environment, love traveling, and enjoy turning complex technology into simple, actionable solutions, we want to hear from you. Apply now and start shaping the future of dealership technology with brighthush.