Entry‑Level Traveling Customer Trainer – Software Implementation & Training Specialist for Automotive Dealerships

About brighthush and the Automotive Software Landscape

brighthush is a leading provider of integrated dealership management solutions that empower automotive retailers to streamline operations, enhance customer engagement, and drive profitability. With a portfolio that spans inventory management, sales analytics, service scheduling, and digital marketing, brighthush’s software is trusted by thousands of dealerships across North America. Our mission is to help dealerships thrive in an increasingly digital marketplace by delivering intuitive, data‑driven tools that simplify complex processes.

As the automotive industry continues to evolve, the demand for skilled professionals who can bridge the gap between technology and people has never been higher. At brighthush, we believe that the success of our solutions hinges on the expertise of our team members who guide customers through every step of the adoption journey. That’s why we’re excited to invite a dynamic, customer‑centric individual to join us as an Entry‑Level Traveling Customer Trainer.

Why This Role Is a Game‑Changer

In this role, you will be the face of brighthush’s solutions, traveling to dealerships, customizing implementations, and delivering training that transforms how teams work. You’ll collaborate with dealership leaders, understand their unique challenges, and tailor our software to meet their needs. Your impact will be felt across the entire customer lifecycle—from initial onboarding to ongoing support—making this position essential to brighthush’s growth and customer satisfaction.

Key Responsibilities

• Travel & On‑Site Implementation: Travel approximately 80% of the time to dealership locations, both independently and as part of a cross‑functional team. Conduct on‑site software installations, data migrations, and system configurations.
• Customer Training & Enablement: Deliver engaging, hands‑on training sessions to dealership staff, covering sales, service, inventory, and marketing modules. Adapt training materials to the audience’s skill level and business objectives.
• Needs Assessment & Customization: Meet with dealership management to identify operational pain points, gather requirements, and design customized solutions that align with their business goals.
• Follow‑Up & Support: Provide post‑implementation support via phone, email, and video conferencing. Conduct follow‑up sessions to reinforce learning and troubleshoot any issues.
• Continuous Improvement: Gather feedback from customers and internal stakeholders to refine training content, improve implementation processes, and contribute to product roadmap discussions.
• Documentation & Reporting: Maintain accurate records of training sessions, customer interactions, and implementation milestones. Prepare progress reports for senior management.
• Team Collaboration: Work closely with Sales, Product, and Customer Success teams to ensure a seamless transition from pre‑sale to post‑sale phases.

Training & Development Program

The first 2–3 months of your journey will be dedicated to an intensive training program that blends classroom instruction, on‑the‑job learning, and mentorship. You’ll receive:

• Department Immersion: Shadow experienced trainers and observe real‑world implementations.
• Product Mastery: Deep dives into each module of the brighthush platform, including sales, service, inventory, and marketing.
• Automotive Operations Insight: Understanding dealership workflows, key performance indicators, and industry best practices.
• Mentorship: Pairing with a seasoned Customer Trainer who will guide you through complex scenarios and provide constructive feedback.
• Hands‑On Experience: Gradual transition from observation to leading training sessions under supervision.

Essential Qualifications

• Bachelor’s degree in Business, Information Technology, Communications, or a related field, or equivalent practical experience.
• Strong verbal and written communication skills with the ability to convey complex concepts in a clear, concise manner.
• Outgoing, friendly personality with a passion for customer service and education.
• Reliable transportation and a valid driver’s license. Must have fewer than two moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Reliable home internet connection with sufficient bandwidth for video conferencing and remote collaboration.
• Comfortable with frequent travel (approximately 80% of the time) and the ability to work independently in diverse environments.
• Basic technical aptitude and willingness to learn new software quickly.

Preferred Qualifications

• Experience in the automotive industry, either in sales, service, or dealership operations.
• Prior training or instructional experience, especially in a technical or software context.
• Knowledge of dealership management systems (DMS) or related enterprise software.
• Proficiency in data analysis tools (Excel, Power BI) and familiarity with CRM platforms.
• Multilingual capabilities, particularly in Spanish or other regional languages.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and deliver solutions that exceed expectations.
• Presentation & Facilitation: Confidence in delivering engaging presentations to diverse audiences.
• Problem‑Solving: Analytical thinking to troubleshoot technical issues and optimize implementations.
• Adaptability: Flexibility to adjust training approaches based on dealership culture and learning styles.
• Time Management: Efficiently balance travel schedules, training sessions, and administrative tasks.
• Collaboration: Strong teamwork skills to coordinate with Sales, Product, and Support teams.
• Tech Savviness: Comfortable navigating new software and staying current with industry trends.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and providing clear career pathways. As a Customer Trainer, you’ll have the opportunity to:

• Advance to Senior Trainer or Lead Trainer roles, overseeing larger teams and more complex implementations.
• Transition into Product Management, leveraging your on‑the‑ground insights to shape future features.
• Move into Customer Success or Account Management, building long‑term relationships with high‑value clients.
• Participate in specialized training programs, certifications, and industry conferences.
• Earn performance‑based bonuses and recognition awards for exceptional customer impact.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and innovative culture where every voice matters. We value:

• Open Communication: Transparent dialogue across all levels, encouraging idea sharing and feedback.
• Continuous Learning: Access to internal knowledge bases, mentorship programs, and external learning resources.
• Work‑Life Balance: Flexible scheduling, remote work options, and a supportive environment that respects personal commitments.
• Diversity & Inclusion: A commitment to creating a workplace that reflects the communities we serve.
• Health & Wellness: Non‑smoking environment, wellness programs, and resources to support mental and physical health.

Compensation, Perks, and Benefits

• Competitive Salary: $50,000 – $52,000 per year, commensurate with experience.
• Health & Wellness: Comprehensive medical, dental, vision, and life insurance plans.
• Financial Security: 401(k) plan with up to 6% company match.
• Paid Time Off: Generous vacation and sick leave policies, plus eight paid holidays.
• Referral Bonus: Earn rewards for bringing talented peers into the brighthush family.
• Professional Development: Company‑sponsored training, certifications, and conference attendance.
• Promotion Pathways: Strong emphasis on internal hiring and career advancement.
• Non‑Smoking Workplace: A healthy, clean environment for all employees.
• Equal Opportunity Employer: brighthush is proud to be an equal opportunity employer, welcoming candidates from all backgrounds.

How to Apply

If you’re ready to embark on a rewarding career that blends travel, technology, and customer success, we encourage you to apply today. Join brighthush and help shape the future of automotive dealership operations.

Apply to brighthush Today

Closing Statement

As an Entry‑Level Traveling Customer Trainer at brighthush, you’ll be at the forefront of innovation, driving real change for dealerships across the country. Your expertise will empower teams to unlock the full potential of our platform, leading to increased efficiency, higher sales, and happier customers. If you’re passionate about technology, love to travel, and thrive in a fast‑paced, customer‑focused environment, we can’t wait to meet you.

Take the first step toward a dynamic career—apply now and become a vital part of the brighthush family.