Senior Technical Writer – Customer Education & Scientific Documentation Lead at brighthush

About brighthush

brighthush is a trailblazing leader in the pharmaceutical technology space, delivering cutting‑edge software solutions that accelerate the journey from discovery to market. With a portfolio that spans discovery, pre‑clinical, clinical, and post‑marketing phases, we partner with more than 1,200 commercial companies, 250 academic institutions, and regulatory agencies worldwide. Our mission is simple yet profound: to empower scientists, clinicians, and regulators with the tools they need to bring life‑saving medicines to patients faster and more safely.

At brighthush, innovation is not a buzzword—it’s embedded in our DNA. We champion creativity, encourage continuous learning, and reward curiosity. Every team member, from software engineers to content specialists, is given the autonomy to experiment, iterate, and grow. If you thrive in a dynamic, collaborative environment where your voice matters, brighthush is the place for you.

Position Overview

We are seeking an experienced Senior Technical Writer to lead the creation, maintenance, and evolution of user‑facing documentation for brighthush’s flagship scientific software platforms, including Phoenix. In this role, you will be the steward of clarity, ensuring that complex pharmacokinetic (PK), pharmacodynamic (PD), pharmacometric, and modeling workflows are translated into intuitive, accurate, and engaging content for a diverse audience of scientists, clinicians, and regulatory professionals.

As a senior member of the Customer Education content team, you will work autonomously across multiple concurrent projects, mentor junior writers, and collaborate closely with software developers, product managers, and subject‑matter experts (SMEs). Your expertise will help shape the documentation strategy, adopt AI‑assisted authoring workflows, and uphold the highest standards of scientific accuracy and regulatory compliance.

Key Responsibilities

• Strategic Documentation Planning: Own the end‑to‑end lifecycle of product documentation for assigned brighthush products, from initial content strategy and architecture to final publication.
• Content Creation & Maintenance: Write, edit, and update product guides, online help, release notes, and Help Center articles that cover PK/PD, pharmacometrics, biosimulation, and modeling workflows.
• Structured Authoring & Reuse: Design modular, topic‑based content that can be reused across help, release notes, and web articles, ensuring consistency and ease of maintenance.
• Collaboration with SMEs: Conduct interviews, review technical specifications, and participate in product design discussions to validate scientific and technical accuracy.
• Release Management: Track documentation deliverables against development schedules, identify gaps early, and raise risks to keep releases on track.
• Help Center Oversight: Manage the Help Center’s content library, analyze search analytics, and prioritize updates based on user feedback and usage patterns.
• Quality Assurance: Enforce content standards, style guidelines, and documentation templates; review cross‑departmental documentation when requested.
• AI‑Assisted Workflows: Leverage AI tools for drafting, editing, and reviewing while applying rigorous validation steps to protect scientific integrity and confidentiality.
• Mentorship & Leadership: Provide guidance, feedback, and professional development opportunities to junior writers and content contributors.

Essential Qualifications

• Bachelor’s degree in English, Technical Writing, Biological Sciences, or a related field.
• 7+ years of experience creating product documentation, context‑sensitive online help, and Help Center content for web‑ or cloud‑based software.
• Proficiency in structured, topic‑based authoring and content reuse (single‑sourcing) using modern authoring and publishing tools.
• Hands‑on experience with AI‑assisted content development, with a deep understanding of validation, accuracy, and confidentiality risks in scientific documentation.
• Demonstrated ability to explain complex scientific or technical concepts to varied audiences and to evaluate technical accuracy with SMEs.
• Experience owning documentation deliverables through planning, development, expert review, revision, and release in an agile or release‑driven environment.
• Strong organizational and project management skills, including prioritizing multiple assignments, estimating effort, managing dependencies, and meeting commitments.
• Excellent written and verbal communication skills in English, with the ability to engage SMEs and communicate decisions to both technical and non‑technical stakeholders.

Preferred Qualifications

• Master’s degree or doctorate in a relevant scientific discipline.
• Familiarity with PK/PD, pharmacometrics, or modeling and simulation.
• Experience documenting software used in regulated or validated environments (e.g., GxP, 21 CFR Part 11), including release documentation under change control.
• Experience with docs‑as‑code workflows (e.g., Markdown, Git, automated publishing) or component content management systems.
• Proficiency with Jira and Confluence for development and review workflows.
• Experience producing screen captures, short videos, or interactive walkthroughs; familiarity with accessibility standards (e.g., WCAG, Section 508).
• Familiarity with a Learning Management System (LMS).

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior writers and product leaders.
• Cross‑functional training in pharmacology, regulatory science, and software engineering.
• Conferences, workshops, and certifications in technical communication, AI, and scientific writing.
• Opportunities to lead large‑scale documentation initiatives and shape the company’s content strategy.
• Internal mobility into product management, user experience, or regulatory affairs roles.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual stand‑ups and cross‑team syncs.
• Monthly all‑hands meetings to celebrate wins and share company updates.
• Open‑door leadership and a flat hierarchy that encourages idea sharing.
• Inclusive hiring practices that value diverse perspectives and backgrounds.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior technical writers.
• Performance‑based bonuses tied to project milestones and company goals.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Flexible work hours and a fully remote work environment.

Why Join brighthush?

At brighthush, you will:

• Play a pivotal role in shaping the user experience for cutting‑edge scientific software.
• Collaborate with world‑class scientists, engineers, and regulators.
• Leverage the latest AI tools to streamline content creation while maintaining rigorous quality standards.
• Grow your expertise in pharmacology, regulatory science, and technical communication.
• Be part of a mission‑driven organization that makes a tangible impact on global health.

How to Apply

Ready to take the next step in your career? Submit your resume, cover letter, and a portfolio of relevant documentation samples that showcase your ability to translate complex scientific concepts into clear, user‑friendly content. We look forward to exploring how your skills and passion align with brighthush’s vision for the future of pharmaceutical technology.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.