Experienced Bilingual Customer Service Representative – French & English – Global MedTech Support Specialist

About brighthush and the MedTech Revolution

At brighthush, we are redefining the future of health and wellness through cutting‑edge continuous glucose monitoring (CGM) technology. For over two decades, our mission has been simple yet ambitious: to empower individuals to take control of their health by providing real‑time, actionable insights. Today, we are expanding beyond diabetes care, leveraging our expertise to address a broader spectrum of health challenges. As a global leader in MedTech, brighthush is committed to innovation, collaboration, and delivering life‑changing solutions to patients, clinicians, and partners worldwide.

Why Join brighthush?

Working at brighthush means becoming part of a dynamic, inclusive culture that values curiosity, resilience, and a passion for improving human health. Our teams span more than 20 countries, and we thrive on cross‑border collaboration, continuous learning, and a shared vision of transforming healthcare. If you are a bilingual professional who loves helping people and thrives in a fast‑paced, technology‑driven environment, brighthush offers the platform to grow, innovate, and make a tangible impact.

Role Overview

As a Bilingual Customer Service Representative – French & English, you will be the frontline advocate for our patients, clinicians, and business partners. Your expertise in our CGM solutions will enable you to provide exceptional support, resolve complex inquiries, and contribute to the overall customer experience that sets brighthush apart in the MedTech landscape.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from patients, clinicians, and business partners, ensuring timely and accurate responses.
• Document all interactions in our internal CRM system, maintaining high data integrity and compliance with regulatory standards.
• Guide customers through product selection, ordering, and troubleshooting, offering personalized solutions that align with their health goals.
• Resolve issues related to device setup, data interpretation, billing, and warranty claims, escalating complex cases to specialized teams when necessary.
• Collaborate with cross‑functional teams—Engineering, Sales, Quality, and Compliance—to provide feedback on product performance and customer pain points.
• Support business lines in line with strategic priorities, contributing to process improvements and service excellence initiatives.
• Participate in continuous training programs to stay current on product updates, industry regulations, and best practices in customer support.
• Assist in the creation and maintenance of knowledge base articles, FAQs, and training materials to empower customers and internal teams.
• Perform additional duties as assigned by the department to support overall operational efficiency.

Essential Qualifications

• Fluency in both French and English, with exceptional verbal and written communication skills.
• Minimum of 2–4 years of experience in customer support, operations, or a related field, preferably within MedTech or a regulated industry.
• Strong problem‑solving abilities, capable of working independently while collaborating effectively with cross‑functional teams.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and familiarity with CRM platforms.
• Empathy and a customer‑centric mindset, with a proven track record of turning challenging situations into positive outcomes.
• Ability to interpret technical documentation, procedure manuals, and safety guidelines.
• Adaptability to a hybrid work model, with the flexibility to work remotely and in a modern office environment.

Preferred Qualifications

• Experience with CGM devices or other medical devices, including knowledge of regulatory requirements (FDA, CE, ISO).
• Background in data analysis or reporting, with the ability to translate metrics into actionable insights.
• Experience in a global, multicultural team setting, demonstrating cultural sensitivity and collaboration across time zones.
• Knowledge of health insurance processes, billing, and reimbursement workflows.
• Prior exposure to agile project management or continuous improvement methodologies.

Skills & Competencies

• Exceptional communication and active listening skills.
• Strong analytical and troubleshooting capabilities.
• High emotional intelligence and resilience under pressure.
• Proactive attitude toward learning and self‑development.
• Team player with a collaborative spirit and a drive to achieve shared goals.
• Attention to detail and commitment to data accuracy.
• Time‑management skills to balance multiple priorities and meet deadlines.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Comprehensive onboarding and role‑specific training that equips you with deep product knowledge and industry insights.
• Access to a curated library of courses, certifications, and workshops covering MedTech regulations, customer experience design, and leadership development.
• Mentorship programs pairing you with seasoned experts across product, engineering, and business functions.
• Clear career pathways from Customer Support Specialist to Senior Support Lead, Customer Success Manager, or Product Specialist roles.
• Regular performance reviews and personalized development plans to align your goals with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush fosters a culture of innovation, inclusion, and well‑being:

• Hybrid work model: blend the flexibility of remote work with the collaboration of a modern, well‑equipped office.
• Multicultural team: collaborate with colleagues from 45+ nationalities, enriching your perspective and global mindset.
• Employee‑first initiatives: regular team‑building events, wellness programs, and open forums for feedback.
• Commitment to sustainability: eco‑friendly office practices and support for remote work to reduce carbon footprint.
• Recognition programs celebrating achievements, innovation, and customer impact.

Compensation, Perks & Benefits

While the exact offer will reflect your experience and qualifications, brighthush provides a competitive package that includes:

• Base salary range: €1,643.33 – €2,126.67 gross per month, with potential for performance‑based bonuses.
• Health insurance with reduced premiums for dependents, covering medical, dental, and vision care.
• Life and accident insurance coverage to safeguard you and your loved ones.
• Third‑pillar private pension plan for long‑term financial security.
• Health and wellness programs: online coaching, therapy sessions, and access to fitness tracking apps with rewards.
• Family‑friendly benefits: fertility support, men’s health services, and flexible leave for parents and students.
• Additional vacation days: 5 extra days annually, with the possibility of more for special circumstances.
• Travel flexibility: up to 30 days per year to work from other countries, fostering global collaboration.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Free parking at our city‑center office location.
• Regular team‑building events and social gatherings to strengthen bonds and celebrate successes.

How to Apply

Ready to join a team that is reshaping healthcare and empowering people worldwide? Submit your application through our careers portal and take the first step toward a rewarding career at brighthush.

Join brighthush – Where Innovation Meets Compassion

At brighthush, we believe that technology and empathy go hand in hand. As a Bilingual Customer Service Representative, you will be at the heart of our mission, ensuring that every patient, clinician, and partner receives the support they need to thrive. If you are driven by purpose, eager to learn, and ready to make a difference, we invite you to apply and become part of our global family.