Senior Dutch Customer Experience Specialist – Remote – Premium Home Tech Support at brighthush

About brighthush and the Future of Home Technology

At brighthush, we’re redefining the way people experience their homes. Our portfolio of premium appliances—ranging from intelligent vacuum cleaners and advanced hair care devices to cutting‑edge air purification systems—combines sleek design with state‑of‑the‑art technology. We’re not just selling products; we’re delivering lifestyle solutions that make everyday living smarter, cleaner, and more enjoyable.

Our mission is simple: to bring the best in consumer technology to households worldwide, while ensuring every customer feels heard, supported, and valued. To achieve this, we rely on a network of dedicated, multilingual support specialists who embody our brand’s commitment to quality, innovation, and exceptional service.

Now, brighthush is looking for a Dutch‑speaking Customer Experience Specialist to join our elite remote support team. If you thrive in a fast‑paced, tech‑centric environment and love helping people solve problems, this role is your next career milestone.

Why Join brighthush?

• Global Impact – Your work will directly influence the satisfaction of customers across Europe, ensuring they get the most out of our high‑end products.
• Remote Flexibility – Work from anywhere in Greece (or any EU country) with a fully equipped home office.
• Career Growth – Pathways to senior support roles, product training, and even product development teams.
• Competitive Compensation – Monthly salary plus 14th‑month bonus, plus a comprehensive benefits package.
• Culture of Innovation – Collaborate with engineers, designers, and marketers who are constantly pushing the boundaries of home tech.

Key Responsibilities

As a Dutch Customer Experience Specialist, you will be the frontline advocate for our Dutch‑speaking customers. Your day‑to‑day tasks will include:

• Multichannel Support – Respond to inquiries via phone, live chat, and email, ensuring timely and accurate solutions.
• Technical Troubleshooting – Diagnose and resolve product setup issues, firmware updates, and connectivity problems.
• Premium Service Delivery – Uphold the brand’s high standards by providing personalized, courteous, and proactive assistance.
• Documentation & Reporting – Log every interaction in our CRM system using clear, concise English, and flag recurring issues for product teams.
• Customer Advocacy – Act as the voice of the customer, feeding insights back to product and engineering teams to drive continuous improvement.
• Continuous Learning – Participate in ongoing training sessions to stay current with product updates, new features, and industry trends.

Essential Qualifications

• Language Proficiency – Native or C1 level fluency in Dutch; B2 or higher in English.
• Tech Savvy – Comfortable navigating multiple operating systems (Windows, macOS, Android, iOS) and troubleshooting hardware/software issues.
• Remote Work Setup – Quiet home office with high‑speed internet (minimum 25 Mbps downstream).
• Legal Eligibility – Valid EU passport or legal right to work in Greece.
• Customer‑Centric Mindset – Demonstrated ability to empathize, communicate clearly, and resolve conflicts efficiently.

Preferred Qualifications

• Experience in a customer support role for premium consumer electronics or smart home devices.
• Familiarity with CRM platforms (e.g., Zendesk, Freshdesk) and ticketing systems.
• Knowledge of IoT ecosystems and basic networking concepts.
• Previous experience working remotely in a distributed team environment.
• Additional language skills (e.g., Greek, English, German) are a plus.

Core Skills & Competencies

• Problem‑Solving – Ability to diagnose complex issues and propose effective solutions quickly.
• Communication – Clear, concise, and empathetic communication in both Dutch and English.
• Time Management – Prioritize multiple tickets while maintaining high quality and adherence to SLAs.
• Adaptability – Thrive in a dynamic environment where product features and customer expectations evolve rapidly.
• Team Collaboration – Work closely with cross‑functional teams (engineering, product, marketing) to resolve escalated issues.
• Data‑Driven Insight – Analyze support metrics to identify trends and recommend process improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Experience Specialist, you can expect:

• Progression to Senior Support Lead or Team Lead roles, overseeing a group of specialists.
• Transition into Product Support Engineering, where you’ll work directly with the R&D team.
• Access to internal training programs covering advanced technical skills, product knowledge, and leadership development.
• Participation in innovation workshops, hackathons, and cross‑departmental projects.
• Mentorship from senior engineers and product managers, fostering a culture of continuous learning.

Work Environment & Company Culture

brighthush thrives on a culture that blends professionalism with a playful, creative spirit. Key cultural pillars include:

• Inclusivity & Diversity – A welcoming environment where every voice is heard and respected.
• Transparency – Open communication channels, regular town‑hall meetings, and clear performance metrics.
• Work‑Life Balance – Flexible working hours, generous vacation policy, and remote work options.
• Wellness Initiatives – Access to virtual fitness classes, mental health resources, and wellness stipends.
• Community Engagement – Opportunities to volunteer, sponsor local events, and support sustainability projects.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior customer support roles.
• 14th‑month bonus (annual bonus) aligned with company performance.
• Full reimbursement of relocation expenses, including flight tickets and a 2–4 week free accommodation package.
• Full reimbursement of initial travel costs to Greece.
• Assistance with Greek tax (AFM) and social security (AMKA) registration.
• Professional home‑office hardware (high‑quality headset, monitor, ergonomic chair) shipped directly to your door.
• Health insurance coverage and wellness stipend.
• Continuous professional development budget.
• Employee referral bonus program.

How to Apply

Ready to bring your passion for technology and customer service to brighthush? Submit your CV in English to [email protected]. We’re excited to learn how you can help us elevate the home tech experience for Dutch‑speaking customers worldwide.

Know someone who would be a perfect fit? Refer them and let’s grow our community of exceptional talent together.

For more details, visit our careers page: .