Experienced Bilingual Czech & English Customer Support Advisor – Remote Role in Greece – Elevate Global Traveler Experience with brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we’re not just a travel booking platform; we’re a global community that empowers millions of wanderers to discover, plan, and book unforgettable adventures with confidence and ease. Our mission is simple yet powerful: to transform every booking into a seamless, personalized journey that sparks joy and creates lasting memories. To achieve this, we rely on a passionate, diverse team of customer support professionals who embody empathy, efficiency, and excellence in every interaction.

We’re thrilled to announce an opening for a Bilingual Czech & English Customer Support Advisor who will work remotely from anywhere in Greece. If you’re fluent in Czech and English, thrive in a fast‑paced environment, and love helping people around the world, brighthush is the place for you.

Why brighthush Is the Ideal Place to Grow Your Career

• Global Impact: Your work will directly influence the satisfaction of thousands of travelers worldwide, shaping the way people experience the world.
• Remote Flexibility: Enjoy the freedom of working from any location in Greece, with flexible hours that fit your lifestyle and personal commitments.
• Career Growth: We invest in your professional development through mentorship, targeted training programs, and clear advancement pathways that let you move from support to specialized roles.
• Inclusive Culture: A vibrant, multicultural workplace where every voice is heard, respected, and celebrated.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package designed to reward your hard work.
• Tech‑Forward Environment: Work with cutting‑edge tools, AI‑powered support systems, and a collaborative team of engineers, designers, and product managers.

Key Responsibilities

As a Customer Support Advisor at brighthush, you will be the frontline champion for our Czech‑speaking and English‑speaking customers. Your day‑to‑day tasks will include:

• Multichannel Support: Handle inbound inquiries via phone, email, live chat, and social media in both Czech and English, ensuring a consistent, high‑quality experience across all touchpoints.
• Booking Assistance: Guide customers through the entire booking lifecycle—initial search, reservation, modifications, cancellations, and refunds—while maintaining a friendly, solution‑oriented tone.
• Issue Resolution: Resolve complex issues with a focus on accuracy, empathy, and speed, ensuring every interaction ends with a satisfied customer.
• CRM Management: Document all customer interactions in our CRM, maintaining high data quality and compliance with GDPR and other privacy regulations.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Marketing, and Finance teams to relay customer feedback, identify pain points, and help shape product improvements.
• Continuous Improvement: Participate in initiatives such as knowledge base updates, FAQ enhancements, and process optimizations to elevate the overall support experience.
• Performance Metrics: Adhere to SLA metrics, including response time, resolution time, and customer satisfaction scores, and proactively seek ways to exceed them.

Essential Qualifications

• Language Proficiency: Native‑level Czech and advanced English (B2+), with excellent written and verbal communication skills in both languages.
• Experience: Minimum of 1–2 years in a customer support role, preferably in the travel, hospitality, or e‑commerce sector.
• Technical Aptitude: Comfortable navigating multiple software platforms (CRM, ticketing systems, knowledge bases) and quick to learn new tools.
• Problem‑Solving: Strong analytical skills, able to troubleshoot issues and propose effective solutions under pressure.
• EU Citizenship or Valid Greek Residence: Full access to the labor market in Greece.
• Reliable Internet & Workspace: High‑speed internet connection and a quiet, dedicated workspace to ensure uninterrupted service.
• Proactive Attitude: High energy, self‑motivation, and a genuine passion for helping people.

Preferred Qualifications

• Experience with AI‑driven chatbots or automated support tools.
• Knowledge of the travel industry, including booking engines, payment gateways, and travel regulations.
• Previous remote work experience and strong self‑management skills.
• Familiarity with Greek market trends and local customer expectations.
• Additional language skills (e.g., German, French, Spanish) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first and strive for delight.
• Communication Excellence: Clear, concise, and friendly communication in both Czech and English.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Team Collaboration: Work effectively with colleagues across time zones and disciplines.
• Data‑Driven Decision Making: Use metrics and analytics to improve service quality.
• Time Management: Prioritize tasks and meet deadlines consistently.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Customer Support Advisor, you will have access to:

• Structured onboarding program with mentorship from senior support leaders.
• Regular training workshops covering product updates, soft skills, and industry best practices.
• Opportunities to transition into specialized roles such as Customer Success Manager, Support Engineer, or Product Analyst.
• Participation in cross‑functional projects that influence product roadmap and customer experience strategy.
• Annual performance reviews with clear metrics for advancement and salary progression.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote culture is supported by:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and video conferencing.
• Inclusive events such as virtual coffee chats, language exchange sessions, and wellness challenges.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.
• Commitment to work‑life balance, with flexible scheduling and generous vacation policies.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Base salary aligned with market standards for remote customer support roles in Greece.
• Performance‑based bonuses tied to individual and team metrics.
• Health and dental insurance coverage for you and your dependents.
• Paid time off, public holidays, and a flexible vacation policy.
• Professional development stipend for courses, certifications, and conferences.
• Access to wellness programs, including virtual fitness classes and mental health resources.
• Company‑sponsored tech stipend to equip you with the best tools for remote work.

How to Apply

Ready to embark on an exciting journey with brighthush? Submit your updated CV in English, along with a brief cover letter highlighting your experience in customer support and why you’re passionate about helping travelers worldwide. Send your application to [email protected] or click the link below to apply directly through our careers portal.

Apply to brighthush Today

Join Us and Make a Difference

At brighthush, every customer interaction is an opportunity to create lasting memories. If you’re a bilingual professional who thrives on solving problems, enjoys working in a fast‑paced, tech‑driven environment, and wants to grow your career while making a global impact, we want to hear from you. Apply now and become a vital part of a team that’s shaping the future of travel.