Senior Manager, Digital Customer Integration – Leading Customer‑Facing Digital Solutions at brighthush

About brighthush

brighthush is a trailblazer in the electrical distribution sector, delivering a comprehensive portfolio of electrical products, data communication solutions, and cutting‑edge wireless technologies across the United States. With a robust network of over 460 warehouse storefronts and a dynamic online marketplace, brighthush serves a diverse customer base that ranges from commercial electrical contractors to large industrial enterprises. Our mission is to empower customers with innovative, technology‑driven solutions that streamline procurement, enhance operational efficiency, and unlock new revenue streams. As a forward‑thinking organization, we are committed to fostering a culture of collaboration, continuous learning, and inclusive excellence.

Position Overview

We are seeking a highly motivated Senior Manager, Digital Customer Integration to join our remote team. In this pivotal role, you will own the end‑to‑end lifecycle of all customer‑facing digital products— from ideation and design through development, deployment, and adoption. You will partner with internal stakeholders, external customers, and cross‑functional teams to deliver solutions that solve real business challenges, drive digital sales, and elevate the overall customer experience. Your strategic vision and hands‑on execution will directly influence brighthush’s digital transformation journey and market leadership.

Key Responsibilities

• Product Leadership: Own the roadmap, design, and implementation of a portfolio of digital applications, including VMI, Project Management, DOMO analytics, Tools/Rental Management, Time Management, EDI/API integrations, and e‑commerce platforms.
• Customer Engagement: Serve as the primary point of contact for all digital initiatives, building trust with internal teams and external customers. Conduct workshops, gather requirements, and translate business needs into actionable product features.
• Strategic Partnerships: Cultivate long‑term relationships with key customers and internal functional leaders to co‑create solutions that address pain points and unlock new revenue opportunities.
• Cross‑Functional Leadership: Lead multidisciplinary teams—including developers, data analysts, operations specialists, and sales professionals—on high‑impact projects. Facilitate agile ceremonies, manage timelines, and ensure deliverables meet quality standards.
• Digital Adoption & Change Management: Design and execute adoption strategies, including training programs, communication plans, and value‑proposition messaging to accelerate user uptake and maximize ROI.
• Solution Selling: Prepare and deliver compelling bid presentations, proof‑of‑concept demonstrations, and ROI analyses to win new business and expand existing accounts.
• Innovation & Evaluation: Research emerging digital tools (e.g., CRM platforms, data‑fabric solutions, AI‑driven analytics) and conduct build‑vs‑buy analyses to recommend the best fit for brighthush’s ecosystem.
• Performance Measurement: Define and track key performance indicators (KPIs) for digital initiatives, reporting progress to senior leadership and adjusting strategies as needed.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion a culture of experimentation and rapid iteration across the organization.

Essential Qualifications

• Minimum of 7 years of progressive experience in digital product management, with a proven track record of delivering customer‑facing solutions from concept to launch.
• Hands‑on experience building data pipelines, ETL processes, and interactive dashboards using platforms such as DOMO, Tableau, or Power BI.
• Deep understanding of digital adoption principles, including change management, training design, and value communication.
• Strong business development acumen—capable of presenting complex solutions, negotiating contracts, and closing deals with commercial electrical contractors and other key accounts.
• Technical proficiency in working with ERP systems (preferably JDE), API integrations, and software development life cycles.
• Advanced project management skills, with familiarity in Agile, Scrum, or similar methodologies.
• Excellent interpersonal and communication abilities, with a knack for translating technical concepts into business value.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. A graduate degree is preferred.

Preferred Skills & Competencies

• Experience in the electrical distribution or related industrial supply chain sector.
• Proficiency in Office 365, JDE (ERP), VMI, and other enterprise digital tools.
• Strategic thinking combined with a hands‑on execution mindset.
• Ability to thrive in a fast‑paced, resource‑constrained environment.
• Strong analytical and problem‑solving capabilities, with a data‑driven approach to decision making.
• Demonstrated ability to manage multiple high‑priority projects simultaneously.
• Commitment to fostering an inclusive, collaborative, and high‑performance culture.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As Senior Manager, Digital Customer Integration, you will have access to:

• Leadership development programs that refine strategic thinking, stakeholder management, and executive communication.
• Cross‑functional rotations that expose you to different business units—sales, operations, finance, and technology—enhancing your holistic understanding of the organization.
• Mentorship from senior leaders who are passionate about digital innovation and customer success.
• Opportunities to present at industry conferences, webinars, and internal knowledge‑sharing sessions.
• Access to cutting‑edge training resources, including certifications in Agile, data analytics, and cloud technologies.

Work Environment & Culture

brighthush champions a flexible, inclusive, and collaborative work environment. Key cultural pillars include:

• Remote‑First Flexibility: Work from anywhere while staying connected through virtual collaboration tools.
• Innovation at Scale: A culture that encourages experimentation, rapid prototyping, and learning from failure.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve, with equal opportunities for all.
• Employee Well‑Being: Programs that support mental, physical, and financial health.
• Recognition & Rewards: Regular acknowledgment of high performance and contributions to company success.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior digital product leaders.
• Performance‑based bonuses tied to project milestones and company objectives.
• Comprehensive health, dental, and vision insurance plans.
• Life and disability insurance coverage.
• 401(k) plan with employer match.
• Paid vacation, sick leave, and company holidays, plus flexible personal days.
• Tuition reimbursement and professional development stipends.
• Health & wellness programs, including gym memberships and mental health resources.
• Flexible spending accounts (FSA) and Health Savings Accounts (HSA).
• Commuter benefits and remote work stipends.
• Optional insurance add‑ons such as pet, legal assistance, critical illness, and auto coverage.
• Employee discount programs across a wide range of retailers and services.

Why Join brighthush?

At brighthush, you will be part of a forward‑thinking organization that is redefining how electrical products and services are delivered to customers nationwide. Your work will directly influence the digital experience of thousands of contractors, manufacturers, and industrial partners. You will collaborate with talented professionals across technology, sales, and operations, and you will have the autonomy to shape the future of our digital ecosystem. If you are passionate about leveraging technology to solve complex business challenges, thrive in a fast‑moving environment, and want to make a tangible impact on a national scale, brighthush is the place for you.

Apply Today

Ready to lead digital transformation at brighthush? Submit your application through our career portal and join a team that values innovation, collaboration, and customer success. We look forward to exploring how your expertise can help us continue to set industry standards and deliver exceptional value to our customers.