Experienced Bilingual English‑Spanish Customer Experience Specialist – Remote, Full‑Time, Florida – Champion Client Satisfaction & Brand Loyalty at brighthush

About brighthush – Pioneering Customer Experience Excellence

brighthush is a forward‑thinking leader in the customer experience arena, partnering with top technology, finance, and healthcare organizations to deliver support solutions that transcend the ordinary. Our mission is simple yet powerful: transform every customer interaction into a memorable, brand‑enhancing experience that fuels loyalty and advocacy. With a culture rooted in continuous learning, collaboration, and forward‑thinking, brighthush empowers its people to thrive in a fast‑moving, customer‑centric environment.

Why brighthush? – A Culture That Inspires

At brighthush, we believe that great customer service starts with great people. Our remote‑first model gives you the flexibility to work from the comfort of your home in Florida while staying connected through cutting‑edge collaboration tools. We celebrate diversity, encourage innovation, and reward excellence. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive community that values your voice, your ideas, and your growth.

Key Responsibilities – What You’ll Do Every Day

• Customer Interaction: Serve as the first point of contact for our clients’ customers, handling inbound and outbound calls, emails, and chat sessions in both English and Spanish. Deliver clear, courteous, and accurate information while embodying the brighthush brand.
• Appointment Coordination: Schedule, confirm, and reschedule appointments across multiple time zones, ensuring all parties have the necessary details and resources. Use our CRM to track appointments and follow‑ups.
• Data Management: Accurately document all customer interactions, service requests, and follow‑ups in our CRM system. Maintain data integrity, confidentiality, and compliance with data‑privacy standards.
• Issue Resolution: Identify and resolve customer concerns, escalating complex issues to the appropriate internal teams while preserving a positive customer experience. Apply problem‑solving skills to deliver timely, effective solutions.
• Process Improvement: Provide feedback on workflow efficiencies and contribute to the continuous improvement of support processes. Participate in cross‑functional improvement initiatives and share best practices.
• Team Collaboration: Work closely with sales, technical support, and operations teams to ensure a unified approach to customer service. Attend regular cross‑departmental huddles and knowledge‑sharing sessions.
• Weekend Availability: Participate in scheduled weekend shifts as part of a rotating roster to support our clients’ global operations. Demonstrate flexibility and commitment to customer satisfaction.

Essential Qualifications – What We Expect

• Fluency in both English and Spanish, with strong verbal and written communication skills in each language.
• Intermediate to advanced computer proficiency, including experience with CRM platforms, Microsoft Office Suite, and basic troubleshooting of common software issues.
• Excellent multitasking abilities, with a proven track record of managing multiple priorities in a fast‑paced environment.
• High level of attention to detail, ensuring accuracy in data entry and documentation.
• Empathy and a customer‑first mindset, consistently delivering a positive experience even in challenging situations.
• Availability to work weekends as part of a rotating schedule.
• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.

Preferred Qualifications – Bonus Skills

• Prior experience in a customer service or call center role, especially within the technology or information services industry.
• Experience with ticketing systems (e.g., Zendesk, Freshdesk) or help desk software.
• Knowledge of basic IT concepts, such as operating systems, networking, and common software applications.
• Experience working in a remote or distributed team environment.
• Additional language skills beyond English and Spanish.

Skills & Competencies – What Makes You Stand Out

• Communication: Ability to convey complex information clearly and concisely in both languages.
• Problem‑Solving: Quick analytical thinking to diagnose issues and recommend effective solutions.
• Time Management: Efficiently prioritize tasks and meet deadlines in a dynamic setting.
• Adaptability: Thrive in a constantly evolving environment, embracing new tools and processes.
• Team Player: Collaborate effectively with colleagues across departments and time zones.
• Customer‑Centric Attitude: Demonstrate genuine care for customer satisfaction and brand reputation.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we believe that investing in our people fuels our collective success. As a Customer Experience Specialist, you will have access to a wealth of professional development resources, including:

• Structured onboarding program with mentorship from seasoned agents.
• Regular training sessions on product knowledge, customer engagement techniques, and industry best practices.
• Opportunities to cross‑train in related roles such as technical support, sales, or project coordination.
• Clear career pathways to supervisory, team lead, or specialist positions within the customer experience division.
• Annual performance reviews that align personal goals with brighthush’s strategic objectives.

Work Environment & Company Culture – Why brighthush is a Great Place to Work

brighthush cultivates a vibrant, inclusive culture that values diversity, creativity, and work‑life balance. Key highlights include:

• Remote Flexibility: Work from the comfort of your home in Florida while staying connected through collaborative tools.
• Inclusive Community: Celebrate diverse perspectives and foster an environment where every voice is heard.
• Employee Recognition: Regular shout‑outs, awards, and team celebrations to acknowledge outstanding contributions.
• Wellness Initiatives: Access to virtual fitness classes, mental health resources, and wellness stipends.
• Commitment to continuous improvement, encouraging employees to propose ideas that shape the future of customer experience.

Compensation & Benefits – We Value Your Contribution

We offer a competitive salary range of USD 34,320 – 35,360 per year, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance options for you and your dependents.
• 401(k) retirement plan with company match.
• Employee assistance program (EAP) for confidential counseling and support.
• Professional development budget to attend conferences, workshops, or online courses.
• Flexible work schedule and remote work stipend to support home office setup.

How to Apply – Join the brighthush Family

If you are a motivated, bilingual professional ready to make a difference in a dynamic, customer‑centric organization, we encourage you to apply today. Join brighthush and become part of a team that values innovation, collaboration, and personal growth.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.