Senior Customer Onboarding & Learning Systems Specialist – Leading Digital Adoption, Client Success, and Continuous Learning Excellence for a Global Fitness Technology Leader at brighthush

About brighthush

brighthush is more than a software vendor; it is the catalyst behind the next wave of digital transformation in sports, health, and fitness. By seamlessly integrating facility management, scheduling, membership administration, and revenue operations into a single, cloud‑native platform, we empower clubs, gyms, and wellness centers to focus on what truly matters: delivering world‑class experiences to athletes, members, and staff. Our mission is simple yet ambitious—transform the fitness industry into a data‑driven, digitally connected ecosystem that thrives on innovation, collaboration, and continuous learning.

Operating across North America, Europe, and Asia, brighthush has earned a reputation for marrying cutting‑edge technology with a deep understanding of the unique challenges faced by fitness professionals. Our culture is built on curiosity, creativity, and a relentless pursuit of excellence. We celebrate diversity, encourage experimentation, and reward bold ideas that push the boundaries of what’s possible in fitness technology.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values curiosity, creativity, and a relentless drive for excellence. We believe that every employee’s growth fuels our collective success. That’s why we invest heavily in professional development, mentorship programs, and a flexible work environment that balances autonomy with teamwork. Whether you’re a seasoned onboarding veteran or a recent graduate eager to make an impact, brighthush offers a platform where your ideas can shape the future of fitness technology.

Role Overview

As a Senior Customer Onboarding & Learning Systems Specialist, you will be the linchpin between our product team and our diverse client base. Your primary mission is to design, implement, and refine structured learning programs that accelerate user adoption, reduce churn, and unlock the full value of brighthush’s platform. You will collaborate with cross‑functional stakeholders—including Product, Sales, Support, and Engineering—to create engaging, data‑driven onboarding experiences that resonate with users at every stage of their journey.

Key Responsibilities

• Design & Deliver Client Training: Craft tailored training modules—live webinars, on‑demand videos, interactive tutorials, and knowledge base articles—that address the unique needs of each client segment.
• Build Scalable Onboarding Programs: Develop end‑to‑end onboarding frameworks that guide new users from initial login to full platform mastery, incorporating best practices in instructional design and adult learning theory.
• Implement & Optimize Learning Tools: Deploy and manage digital adoption platforms (e.g., Userpilot), learning management systems (LMS), and AI‑powered coaching tools to deliver contextual, real‑time guidance within the brighthush application.
• Analyze & Report Outcomes: Track key performance indicators such as time‑to‑competency, course completion rates, and user satisfaction scores; translate insights into actionable improvements.
• Collaborate with Product & Engineering: Provide user feedback on feature usability, suggest enhancements, and prioritize learning content based on product roadmap and customer pain points.
• Champion Continuous Improvement: Stay abreast of industry trends in digital adoption, e‑learning, and AI, and incorporate innovative techniques into brighthush’s onboarding strategy.
• Mentor & Coach: Serve as a subject‑matter expert for internal teams, offering guidance on best practices for onboarding and training delivery.

Essential Qualifications

• Minimum of 2 years of experience in software training, customer onboarding, or customer success roles.
• Proven track record of creating structured learning programs that drive measurable adoption metrics.
• Strong written and verbal communication skills, with the ability to translate complex technical concepts into clear, engaging content.
• Self‑starter who thrives in a remote, fast‑paced environment; excellent time‑management and organizational abilities.
• Proficiency with digital adoption platforms (e.g., Userpilot), learning management systems, and CRM tools such as Salesforce.
• Experience leveraging AI tools to personalize learning experiences and automate support workflows.
• Comfortable using collaboration tools like Zoom, Microsoft Teams, and Slack to facilitate virtual training sessions.

Preferred Qualifications

• Background in instructional design or educational technology, with a portfolio of training assets.
• Knowledge of the sports, health, or fitness industry and familiarity with facility management software.
• Experience with analytics platforms (e.g., Tableau, Power BI) to derive insights from training data.
• Certifications in learning & development, such as ATD or CPLP.
• Multilingual capabilities to support a global client base.

Core Skills & Competencies

• Instructional Design: Ability to apply adult learning principles, design learning paths, and create engaging multimedia content.
• Digital Adoption: Expertise in deploying in‑app guidance, walkthroughs, and micro‑learning modules.
• Data‑Driven Decision Making: Strong analytical mindset to interpret adoption metrics and iterate on training programs.
• Project Management: Skilled at juggling multiple initiatives, setting realistic timelines, and coordinating with stakeholders.
• Customer‑Centric Mindset: Deep empathy for user pain points and a passion for delivering exceptional onboarding experiences.
• Technical Proficiency: Comfortable navigating SaaS platforms, CRM systems, and AI‑based coaching tools.
• Collaboration & Influence: Ability to work cross‑functionally and influence product decisions through data and user insights.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. As you master the art of onboarding and learning systems, you’ll have the chance to:

• Progress into a Senior Onboarding & Learning Lead role, overseeing a team of specialists and shaping the company’s global training strategy.
• Transition into Product Management or Customer Success Leadership, leveraging your deep understanding of user journeys to influence product development and client outcomes.
• Participate in Innovation Labs where you can experiment with emerging technologies such as AR/VR training modules or AI‑driven adaptive learning.
• Earn industry certifications and attend conferences, with brighthush covering tuition and travel expenses.
• Engage in a mentorship program that pairs you with senior leaders across the organization, fostering a culture of continuous learning.

Work Environment & Company Culture

brighthush champions a remote‑first culture that empowers employees to work from anywhere in the United States. We provide:

• Fully equipped home office stipend to ensure you have the tools you need.
• Flexible work hours that respect work‑life balance while meeting client needs.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• A transparent, inclusive environment where every voice is heard and innovation is celebrated.

Compensation & Perks

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for onboarding and learning roles.
• Performance‑based bonuses tied to adoption metrics and client satisfaction.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off and a flexible holiday schedule.
• Continuous learning stipend for courses, certifications, and conferences.
• Employee referral bonuses and wellness incentives.

How to Apply

If you’re passionate about transforming how users engage with technology and you thrive in a collaborative, fast‑moving environment, we want to hear from you. Submit your application through our careers portal and join brighthush in redefining the future of fitness technology.

Ready to make an impact? Click the link below to apply now and become a key player in brighthush’s journey to empower fitness communities worldwide.