Experienced Bilingual Spanish Customer Service Associate – Remote, US – Healthcare CX Excellence

About brighthush

At brighthush, we are redefining the customer experience in the healthcare sector by blending cutting‑edge technology with a human touch. With a global footprint that spans more than 150,000 associates, we partner with some of the world’s leading digital‑first brands to deliver seamless, personalized interactions that matter. Our mission is simple: empower every customer to feel heard, understood, and supported, no matter where they are or what language they speak.

As a remote‑first organization, brighthush offers the flexibility and freedom that modern professionals crave, while still providing the structure, resources, and community of a large, innovative company. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that values curiosity, collaboration, and continuous improvement.

Why This Role Matters

In the fast‑paced world of healthcare, clear communication can be the difference between confusion and confidence. As a Bilingual Spanish Customer Service Associate, you will be the frontline advocate for Spanish‑speaking patients and families, ensuring they receive the same high‑quality support as English‑speaking customers. Your role will directly influence patient satisfaction, retention, and overall brand perception.

Key Responsibilities

• Multichannel Support: Handle inbound calls, live chat, and email inquiries from Spanish‑speaking customers, providing timely, accurate, and empathetic assistance.
• Problem Resolution: Diagnose and troubleshoot issues related to healthcare plans, benefits, claims, and member services, using our proprietary knowledge base and CRM tools.
• Information Sharing: Communicate product and service updates, policy changes, and enrollment information in clear, culturally appropriate Spanish.
• Data Accuracy: Enter and update customer information accurately in our systems, ensuring compliance with privacy regulations and internal quality standards.
• Metrics Management: Meet or exceed key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Team Collaboration: Participate in daily huddles, share best practices, and contribute to continuous improvement initiatives.
• Training & Development: Engage in ongoing learning modules and certifications to stay current on industry trends, product knowledge, and regulatory changes.

Essential Qualifications

• Language Proficiency: Native or near‑native fluency in Spanish (written and spoken) and full proficiency in English.
• Education: High school diploma or GED equivalent; additional coursework in healthcare, customer service, or related fields is a plus.
• Age Requirement: Must be 18 years of age or older.
• Background Check: Successful completion of a standard criminal background screening.
• Technical Skills: Comfortable navigating multiple computer screens, using CRM systems, and troubleshooting basic technical issues.
• Communication: Excellent listening skills, clear articulation, and the ability to convey complex information in simple terms.
• Adaptability: Ability to work independently or as part of a team in a fast‑moving environment.

Preferred Qualifications

• Experience in a customer‑service role within the healthcare or insurance industry.
• Familiarity with HIPAA regulations and data privacy best practices.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Knowledge of Spanish dialects and cultural nuances across Latin America.
• Proficiency with Microsoft Office Suite, especially Excel and Outlook.

Skills & Competencies

• Empathy & Patience: Ability to remain calm and supportive during high‑stress interactions.
• Problem‑Solving: Quick analytical thinking to identify root causes and propose effective solutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality.
• Attention to Detail: Meticulous data entry and adherence to compliance standards.
• Team Spirit: Willingness to collaborate, share insights, and support colleagues.
• Continuous Learning: Eagerness to stay updated on industry developments and improve skill sets.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Bilingual Spanish Customer Service Associate, you will have access to:

• Structured onboarding with 100% paid training and mentorship from seasoned experts.
• Regular skill‑building workshops covering advanced customer‑service techniques, product knowledge, and regulatory updates.
• Clear career pathways to roles such as Senior Associate, Team Lead, or Specialist in Healthcare CX.
• Cross‑functional projects that expose you to technology, analytics, and strategy teams.
• Annual performance reviews that align your goals with the company’s growth objectives.

Work Environment & Company Culture

brighthush thrives on a culture of inclusion, innovation, and impact. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• A collaborative virtual community with regular team‑building events.
• Access to cutting‑edge tools and a robust knowledge base.
• Recognition programs that celebrate achievements and milestones.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While the base hourly rate for this role starts at $17 per hour, we offer a comprehensive benefits package that includes:

• 401(k) plan with company matching.
• Health, dental, and vision insurance for you and your dependents.
• Disability and life insurance options.
• Paid time off (vacation, sick leave, and holidays).
• Employee Assistance Program (EAP) for mental health support.
• Performance‑based bonuses and incentive programs.
• Professional development stipend for courses, certifications, and conferences.

Home Setup Requirements

• Reliable, hard‑wired internet connection with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.
• Quiet, distraction‑free workspace with a webcam for training and live interactions.
• Comfortable, ergonomic chair and desk setup to support long‑hours of work.
• Personal computer meeting the minimum specifications outlined in the onboarding guide.

How to Apply

Ready to make a difference in the lives of Spanish‑speaking patients? Submit your application through our careers portal or click the link below. We look forward to learning how your unique skills and experiences can contribute to the brighthush mission.

Apply to This Job

Join the brighthush Family

At brighthush, we celebrate diversity, champion innovation, and prioritize the well‑being of our associates. Whether you’re a seasoned professional or just starting out, you’ll find a supportive environment that rewards hard work, encourages growth, and values your voice. Take the next step in your career and help us deliver exceptional healthcare experiences to Spanish‑speaking communities across the United States.

We can’t wait to welcome you aboard!