Senior Customer Success Manager – Omnichannel Retail Marketing & Digital Incentives Specialist at brighthush

About brighthush

brighthush is a trailblazing leader in omnichannel retail marketing, seamlessly blending in‑store media, merchandising, at‑home experiences, and digital out‑of‑home (OOH) content across North America. With a network that spans over 60,000 retail locations and partnerships with more than 140 leading grocery and consumer‑packaged goods (CPG) brands, brighthush delivers precision‑driven, data‑backed campaigns that drive foot traffic, boost conversion rates, and generate measurable revenue growth for retailers and advertisers alike. Our proprietary platform unifies physical and digital touchpoints, enabling marketers to orchestrate cohesive, high‑impact campaigns that resonate with shoppers at every stage of the journey.

Position Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor and execution engine for our non‑digital incentive programs, including In‑Store, Merchandising, At‑Home, and Digital Media initiatives. You will partner closely with CPG and retail marketers, agencies, and cross‑functional internal teams to ensure flawless project delivery, continuous optimization, and outstanding client satisfaction. Your blend of strategic insight, operational rigor, and customer‑centric mindset will help us maintain our reputation for world‑class service and innovation.

Key Responsibilities

• Program Execution & Lifecycle Management: Lead the end‑to‑end execution of In‑Store, Merchandising, At‑Home, and Digital Media programs from contract approval through post‑campaign analysis. This includes creating Salesforce opportunities, managing system reservations, generating contracts, processing program assets, delivering comprehensive recaps, and approving invoices.
• Pre‑Sale Collaboration: Work hand‑in‑hand with the Sales team to provide detailed execution plans, address client queries, and support proposal development. Your insights will help shape winning pitches and secure new business.
• Client Relationship Stewardship: Build and nurture strong, long‑term relationships with key stakeholders at client organizations. Act as the primary point of contact for all program‑related inquiries, ensuring clarity, transparency, and proactive communication.
• Cross‑Functional Liaison: Serve as the bridge between Sales, Creative, Technical, and Operations teams, translating client needs into actionable tasks and ensuring alignment across departments.
• Operational Excellence: Maintain status grids, manage timelines, and troubleshoot issues in real time. Continuously evaluate processes, identify bottlenecks, and implement improvements to enhance efficiency and quality.
• Special Projects & Innovation: Lead or support ad‑hoc initiatives, pilot programs, and new feature rollouts as directed by leadership. Your creative problem‑solving will help us stay ahead of market trends.
• Reporting & Analytics: Compile and present program performance data to clients and internal stakeholders. Translate metrics into actionable insights that inform future strategy.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent professional experience).
• Minimum of 2–3 years of experience in Campaign Management, Customer Success, or Client Services, with a proven track record of managing complex projects and delivering results.
• Strong organizational skills, meticulous attention to detail, and the ability to distill complex information into clear, actionable plans.
• Exceptional time‑management abilities, capable of juggling multiple priorities in a fast‑paced, evolving environment.
• Demonstrated problem‑solving skills: adept at first‑tier troubleshooting, identifying pain points, and driving resolution while keeping the customer at the center.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with Salesforce or similar CRM platforms.
• Superior written and verbal communication skills, with the confidence to engage remote colleagues and clients via email, phone, and virtual meetings.
• Adaptability and tactical mindset: thrive in a dynamic setting where priorities shift quickly and you must pivot without compromising quality.
• Track record of building and maintaining strong internal and external partnerships.

Preferred Qualifications

• Experience in the retail or CPG industry, particularly with omnichannel marketing or incentive programs.
• Knowledge of digital OOH, in‑store media, and merchandising best practices.
• Background in data analysis and performance reporting, with the ability to translate numbers into strategic recommendations.
• Project management certification (PMP, Agile, or similar) or proven experience leading cross‑functional initiatives.
• Fluency in additional languages (e.g., Spanish) to support diverse client bases.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen: Comfortable working with data to drive insights and optimize campaigns.
• Collaboration & Influence: Skilled at working with cross‑functional teams and influencing stakeholders at all levels.
• Adaptability: Thrive in a rapidly changing environment and embrace continuous learning.
• Integrity & Accountability: Demonstrate high ethical standards and take ownership of outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders in Sales, Creative, and Technical teams.
• Regular training sessions on the latest retail technology trends, data analytics tools, and customer success best practices.
• Opportunities to lead high‑impact projects that shape the future of omnichannel marketing.
• Clear career pathways to roles such as Account Director, Program Director, or Head of Customer Success.
• Cross‑departmental rotations to broaden your skill set and deepen your understanding of the entire ecosystem.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our team is driven by curiosity, creativity, and a relentless pursuit of excellence. We celebrate diversity, encourage open dialogue, and reward innovative ideas that push the boundaries of retail marketing. You’ll find a supportive environment where your voice matters, your contributions are recognized, and your growth is prioritized.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including gym memberships and mental health resources.
• Team‑building events, hackathons, and community service opportunities.

How to Apply

Ready to join a dynamic team that’s redefining retail marketing? Submit your resume and a cover letter that highlights your relevant experience and explains why you’re the ideal fit for the Senior Customer Success Manager role at brighthush. We look forward to exploring how your expertise can help us continue to deliver unparalleled results for our clients.

Closing Statement

At brighthush, we’re not just building campaigns; we’re crafting experiences that connect brands with consumers in meaningful ways. If you’re a proactive, client‑focused professional who thrives in a fast‑moving, data‑driven environment, we invite you to bring your passion and expertise to our team. Together, we’ll shape the future of omnichannel retail marketing and create lasting value for our partners.

Applicants must be authorized to work in the United States and do not require sponsorship now or in the future.

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To apply, click and submit your application through our careers portal.