Experienced Billing Customer Service Representative – High Volume Call Center & Healthcare Billing Specialist at brighthush

About brighthush

brighthush is a leading provider of integrated health‑care solutions, dedicated to empowering patients and providers with accurate, timely billing and customer support. With a mission to simplify the complex world of health‑care finance, brighthush has built a reputation for excellence, innovation, and a culture that values empathy, collaboration, and continuous learning. As we expand our reach across the nation, we’re looking for passionate, detail‑oriented professionals to join our dynamic team and help shape the future of patient experience.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that places people first—both our customers and our employees. We offer:

• Competitive pay starting at $17.20 per hour, with the potential for annual performance bonuses.
• Comprehensive benefits for full‑time employees, including medical, dental, vision, and mental‑health programs.
• Robust wellness initiatives such as the Blueprint for Wellness® assessment and healthyMINDS mental‑health support.
• Flexible work schedules, generous paid time off, and a “MyDay” personal leave option.
• Professional development through tuition assistance, mentorship programs, and clear career‑growth pathways.
• A supportive, inclusive culture that celebrates diversity and encourages every team member to bring their authentic self to work.

Job Overview

As a Billing Customer Service Representative – Level II, you will be the frontline advocate for our members, ensuring they receive clear, compassionate guidance on their health‑care billing questions. You’ll handle a high volume of inbound calls, resolve complex billing disputes, and translate medical jargon into plain language that empowers callers to make informed decisions about their care.

Key Responsibilities

• Answer up to 70 inbound calls daily, providing accurate billing information and support.
• Investigate, troubleshoot, and resolve billing inquiries, ensuring full resolution and customer satisfaction.
• Navigate the Quest Billing System and other internal applications with precision and efficiency.
• Maintain detailed logs of all patient interactions, ensuring compliance with HIPAA and internal quality standards.
• Collaborate with cross‑functional teams (claims, finance, compliance) to resolve escalated issues.
• Participate in ongoing training and development programs to stay current on industry regulations and system updates.
• Contribute to process improvement initiatives that enhance call handling efficiency and customer experience.
• Adhere to scheduled shifts (8.5‑hour blocks between 8:30 AM and 8:00 PM ET) and be flexible for occasional overtime as business needs arise.

Essential Qualifications

• Minimum of 1 year experience in a high‑volume call center environment.
• At least 1 year experience in a medical office or health‑care setting, handling billing or customer inquiries.
• Strong knowledge of health‑care claims billing, finance, and eligibility processes.
• Exceptional communication skills—able to translate complex medical terminology into clear, actionable steps.
• Proficient computer skills, including Windows PC applications and the ability to learn new systems quickly.
• Ability to work full‑time, Monday‑Friday, 8.5‑hour shifts within the 8:30 AM–8:00 PM ET window.
• Commitment to full‑time attendance during the mandatory training period.
• Strong listening skills, empathy, and the ability to build rapport with diverse callers.
• Conflict‑resolution aptitude and the capacity to manage stressful situations calmly.
• Minimum age 18, high‑school diploma or GED required.

Preferred Qualifications

• Bi‑lingual proficiency in English and Spanish.
• Experience with the Quest Billing System or similar billing platforms.
• Prior exposure to HIPAA compliance and data privacy protocols.
• Demonstrated ability to work independently and manage time effectively.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical and data‑entry skills.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑departmental communication.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Billing Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular performance reviews with clear metrics and advancement pathways.
• Internal job boards showcasing roles in billing analysis, compliance, operations, and management.
• Professional development courses, including certifications in health‑care billing and customer service excellence.
• Leadership training for high performers, preparing them for supervisory or managerial roles.

Work Environment & Culture

Our remote work model offers flexibility while fostering a sense of community. You’ll be part of a collaborative team that values:

• Open communication and transparent feedback loops.
• Work‑life balance, with flexible scheduling and generous paid time off.
• Recognition programs that celebrate achievements and milestones.
• Inclusive initiatives that promote diversity, equity, and belonging.

Compensation & Benefits

In addition to a competitive hourly rate, you’ll enjoy:

• Health, dental, and vision coverage starting Day 1 for full‑time employees.
• Well‑being programs: Blueprint for Wellness®, healthyMINDS, and FinFit financial coaching.
• 401(k) plan with company match up to 5% after 12 months of service.
• Employee stock purchase plan and life/disability insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Matching gift program and tuition assistance through MyQuest for Education.
• Paid holidays, vacation, and “MyDay” personal leave.

How to Apply

Ready to make a difference in the lives of patients while advancing your career? Submit your application through the link below. We look forward to learning how your skills and passion align with brighthush’s mission.