Senior Technical Customer Support Engineer – Global Support & Customer Success Lead for India & APJ Region

About brighthush

brighthush is a trailblazing data‑analytics powerhouse that empowers businesses worldwide with lightning‑fast, highly scalable, and open‑source database solutions. Our mission is to democratize real‑time analytics by delivering a cloud‑native, distributed database that can handle petabytes of data with sub‑second latency. With a presence in over 25 countries and a culture that thrives on curiosity, collaboration, and continuous learning, brighthush is redefining how organizations ingest, process, and analyze data at scale.

As we expand our footprint across India, APJ, and EMEA, we’re looking for a seasoned Technical Support Engineer who can become the voice of our customers, the guardian of our product’s reliability, and a catalyst for innovation in our support processes. If you’re passionate about solving complex technical challenges, enjoy mentoring peers, and thrive in a fast‑moving, globally distributed environment, we want to hear from you.

What You’ll Be Doing

• Customer Advocacy & Issue Resolution – Act as the first‑line technical expert for brighthush users, handling inquiries via chat, email, Slack, and video calls. Diagnose and resolve high‑impact incidents, ensuring adherence to SLA commitments.
• Solution Development & Knowledge Sharing – Create reusable troubleshooting guides, knowledge‑base articles, and community tutorials. Host webinars, meetups, and training sessions to disseminate best practices.
• Cross‑Functional Collaboration – Partner with Engineering, Product Management, and Go‑to‑Market teams to surface customer pain points, influence roadmap decisions, and validate new features.
• Mentorship & Team Growth – Coach junior support engineers, conduct knowledge‑transfer sessions, and contribute to the development of internal training materials.
• Process Improvement & Automation – Identify bottlenecks in ticket triage, escalation, and resolution workflows. Champion the adoption of automation tools and scripts to streamline support operations.
• Community Engagement – Represent brighthush at community forums, open‑source events, and industry conferences. Foster a vibrant ecosystem of users, developers, and partners.

Essential Qualifications

• Minimum 5 years of experience in technical support, solutions engineering, or a related role within the data‑analytics or database domain.
• Deep technical knowledge of distributed databases, OLAP workloads, and cloud‑native architectures (Kubernetes, Docker, cloud provider services).
• Proficiency in SQL, query optimization, and performance tuning for large‑scale data sets.
• Strong command of English – both written and verbal – with the ability to communicate complex concepts clearly to non‑technical stakeholders.
• Experience with 24/7 global support environments, including on‑call rotations and shift work.
• Excellent problem‑solving skills, a methodical approach to troubleshooting, and a passion for delivering customer‑centric solutions.
• Self‑driven, highly motivated, and comfortable working remotely with reliable internet connectivity.

Preferred Qualifications

• Hands‑on experience with brighthush or similar high‑performance analytical databases.
• Active participation in open‑source communities – contributions, forum moderation, or event organization.
• Familiarity with cloud platforms such as AWS, Azure, or GCP, and experience deploying database workloads in these environments.
• Knowledge of data‑pipeline technologies (Kafka, Kinesis, Spark, RabbitMQ) and their integration with analytical databases.
• Experience with monitoring, alerting, and incident‑response tools (Prometheus, Grafana, PagerDuty).
• Background in Site Reliability Engineering or DevOps practices.

Key Skills & Competencies

• Technical Proficiency – Distributed systems, cloud infrastructure, container orchestration, and database internals.
• Communication – Ability to translate technical jargon into actionable insights for customers and internal teams.
• Collaboration – Proven track record of working cross‑functionally to drive product improvements and customer success.
• Adaptability – Comfortable navigating ambiguity, prioritizing tasks, and delivering results in a rapidly evolving environment.
• Customer‑First Mindset – Empathy for user pain points, a proactive approach to problem resolution, and a commitment to exceeding expectations.
• Continuous Learning – Curiosity to stay ahead of industry trends, new technologies, and best practices.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the impact you deliver. As a Senior Technical Support Engineer, you’ll have the opportunity to:

• Lead initiatives that influence product strategy and roadmap.
• Mentor and coach the next generation of support engineers.
• Transition into specialized roles such as Solutions Architect, Customer Success Manager, or Product Evangelist.
• Participate in hackathons, internal innovation challenges, and open‑source contribution programs.
• Attend industry conferences, workshops, and training courses funded by brighthush.

Work Environment & Culture

brighthush is a globally distributed, remote‑first organization that values flexibility, transparency, and a growth mindset. Our culture is built on:

• Inclusivity & Diversity – We celebrate diverse perspectives and foster an environment where everyone feels heard.
• Collaboration – Cross‑team communication is encouraged through daily stand‑ups, Slack channels, and virtual office hours.
• Innovation – We reward experimentation, rapid prototyping, and data‑driven decision making.
• Work‑Life Balance – Flexible schedules, generous paid time off, and a focus on mental well‑being.
• Community – Regular virtual meetups, hackathons, and open‑source contribution drives keep us connected and engaged.

Compensation, Perks & Benefits

While specific salary ranges vary by role and experience, brighthush offers a competitive compensation package that includes:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses and equity options to share in the company’s success.
• Health, dental, and vision insurance contributions.
• Flexible work hours and the ability to work from anywhere in India.
• Annual stipend for home‑office setup (USD$500).
• Generous paid time off (PTO) and public holidays.
• Professional development budget for courses, certifications, and conference attendance.
• Access to a global community of experts, mentors, and peers.

How to Apply

Ready to join a team that’s shaping the future of data analytics? Submit your application through our careers portal and let’s explore how you can contribute to brighthush’s mission.

Apply Now

Equal Opportunity & Privacy

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made based on merit, qualifications, and business needs. For more information on our privacy practices, please visit .