Experienced Call Center Customer Service Representative – High‑Volume, Customer‑Focused Operations – On‑Site, Full‑Time, Day Shift

About brighthush and the Customer Experience Revolution

At brighthush, we’re redefining what it means to deliver exceptional customer service in a fast‑moving, technology‑driven world. Our mission is simple: empower every customer interaction with empathy, efficiency, and a touch of brilliance. Whether you’re answering a call, resolving a billing query, or guiding a new subscriber through our platform, you’ll be part of a team that values every conversation as an opportunity to build lasting relationships.

Our call center is a modern, single‑floor facility located in the heart of Harrisburg, PA. Designed for collaboration and comfort, the space features individual desks, ample natural light, and a business‑casual dress code that encourages you to bring your authentic self to work. From seasonal desk‑decorating contests to holiday luncheons and on‑site food truck events, we celebrate teamwork and creativity in a supportive environment.

Why Join brighthush?

• Stable, long‑term career path: We offer a clear progression ladder from entry‑level to senior support roles, with regular performance reviews and skill‑based promotions.
• Competitive compensation: Starting at $19.00 per hour, with opportunities for overtime, bonuses, and performance‑based raises.
• Comprehensive benefits package: Medical, dental, vision, 401(k) with pre‑tax and Roth options, life insurance, disability coverage, HSA, transportation stipend, and an employee assistance program.
• Work‑life balance: Paid time off, holiday pay, and the potential to qualify for a work‑from‑home arrangement after 90 days of exemplary performance.
• Inclusive culture: brighthush is an equal‑opportunity employer that celebrates diversity, equity, and inclusion in every facet of our organization.

Key Responsibilities

As a Call Center Customer Service Representative, you will be the frontline ambassador for brighthush. Your daily tasks will include:

• Answering inbound calls from existing and prospective customers with professionalism and a friendly tone.
• Assisting with account inquiries, updates, and maintenance, ensuring data accuracy and compliance with privacy policies.
• Processing applications, payments, and refunds over the phone while adhering to company procedures.
• Documenting every customer interaction in our CRM system, capturing key details for follow‑up and reporting.
• Performing data entry, generating follow‑up correspondence via mail or email, and compiling daily reports for supervisors.
• Explaining account policies, terms, and procedures clearly and concisely, tailoring explanations to the customer’s level of understanding.
• Handling customer concerns, complaints, and escalations with empathy, patience, and a problem‑solving mindset.
• Maintaining a clean, organized workspace and adhering to call‑floor privacy protocols.

Essential Qualifications

• Minimum of 1 year of consecutive customer service experience, preferably in a call‑center environment.
• Proficiency in using computer systems and Microsoft Office Suite (Word, Excel, Outlook).
• High School Diploma or GED (verified during the background check).
• Reliable transportation and a strong attendance record.
• Positive attitude, customer‑focused mindset, and a willingness to work in an on‑site call‑center setting.
• Excellent verbal and written communication skills in English.

Preferred Qualifications

• Experience in a high‑volume, phone‑based customer support role.
• Background in operations or administrative support, with an understanding of workflow optimization.
• Knowledge of call‑center software (e.g., Genesys, Five9, or similar platforms).
• Experience handling sensitive customer data and adhering to compliance standards.

Core Skills & Competencies

• Customer‑centric mindset: Ability to put the customer first and deliver solutions that exceed expectations.
• Problem‑solving: Quick thinking to resolve issues efficiently while maintaining a calm demeanor.
• Attention to detail: Accurate data entry and meticulous documentation.
• Time management: Managing multiple calls and tasks simultaneously without compromising quality.
• Team collaboration: Working effectively with peers, supervisors, and cross‑functional teams.
• Adaptability: Thriving in a dynamic environment with evolving processes and technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in your role, you’ll have access to:

• Structured training programs covering product knowledge, customer service best practices, and advanced call‑center technologies.
• Mentorship from senior representatives and supervisors who share insights and career guidance.
• Opportunities to transition into specialized roles such as Technical Support Specialist, Quality Assurance Analyst, or Team Lead.
• Cross‑departmental projects that allow you to broaden your skill set and network across the organization.
• Annual performance reviews that align your goals with brighthush’s strategic objectives.

Work Schedule & Environment

This is a full‑time, on‑site position with a primary day shift from 9:30 AM to 6:00 PM. Alternate shifts include 8:00 AM–4:30 PM, 8:30 AM–5:00 PM, and 9:00 AM–5:30 PM. No weekend shifts are required. The call center is a single‑floor, modern facility with no stairs or elevators, ensuring easy accessibility for all employees. Our business‑casual dress code allows jeans (no leggings or sweats) and encourages a comfortable yet professional look.

Benefits & Perks

While the base pay is $19.00 per hour, we offer a comprehensive benefits package for eligible employees, including:

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan with pre‑tax and Roth options.
• Voluntary life and AD&D insurance for employees and dependents.
• Short‑ and long‑term disability coverage.
• Health Spending Account (HSA).
• Transportation stipend.
• Employee Assistance Program (EAP).
• Paid time off (PTO), vacation, and sick leave.

Additionally, we celebrate our team with seasonal events, holiday luncheons, and on‑site food trucks during peak seasons. Our culture is built on collaboration, recognition, and continuous improvement, ensuring every team member feels valued and empowered.

How to Apply

Ready to bring your customer‑service expertise to brighthush? Click the link below to submit your application and join a team that thrives on innovation, empathy, and excellence. We’re excited to learn how you can help us create memorable experiences for every customer.

Apply to brighthush Today

Closing Statement

At brighthush, every call is an opportunity to make a difference. If you’re passionate about delivering outstanding customer service, eager to grow your career, and ready to join a supportive, forward‑thinking team, we want to hear from you. Apply now and start your journey with brighthush—where brilliance meets service excellence.