Experienced Call Center Customer Service Representative – Remote, Military‑Affiliated, Brighthush – $15‑$16/Hour, Full‑Time

About Brighthush and the Opportunity

Brighthush is a leading global provider of digitally powered customer experience solutions. With a presence in more than 300 languages and a workforce of over 500,000 passionate professionals, we help the world’s most respected brands deliver seamless, meaningful, and sustainable customer interactions. Our mission is simple: to make people’s lives simpler, faster, and safer through innovative technology and human‑centric service.

We are currently expanding our remote customer service team and are looking for dedicated, mission‑driven individuals who are U.S. military affiliated—Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers—to join us as Call Center Customer Service Representatives. If you bring the discipline, resilience, and communication skills honed in service, we want you to help us create outstanding customer experiences from the comfort of your home.

Why Brighthush?

• Mission‑Aligned Culture: We value the unique perspective and leadership qualities that military experience brings to our teams.
• Remote Flexibility: Work from anywhere in the United States (states listed below) with a reliable internet connection.
• Competitive Compensation: Earn $15–$16 per hour, with opportunities for overtime and performance bonuses.
• Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, paid time off, and wellness programs.
• Career Growth: Structured learning paths, mentorship, and internal mobility across Brighthush’s global operations.
• Community Impact: Contribute to a company that actively supports veterans, first responders, and underserved communities.

Key Responsibilities

As a Call Center Customer Service Representative, you will be the frontline voice for our clients’ customers. Your day-to-day tasks will include:

• Fielding inbound calls, emails, and chat inquiries with professionalism and empathy.
• Actively listening to understand customer needs and providing accurate, timely solutions.
• Resolving issues on the first contact whenever possible, using a proactive problem‑solving mindset.
• Escalating complex or sensitive cases to the appropriate support teams while maintaining a calm, respectful tone.
• Documenting all interactions in our CRM system for audit, reporting, and continuous improvement.
• Providing constructive feedback on recurring issues to help refine processes and training.
• Upselling or cross‑selling relevant products or services when appropriate, in line with company guidelines.
• Maintaining confidentiality of customer data and adhering to all privacy and security policies.
• Participating in ongoing training sessions to stay current on product knowledge, compliance, and best practices.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience (call center, retail, or related).
• Age 18 or older.
• Typing speed of at least 25 words per minute.
• Comfortable using desktop computer systems and general Windows‑based applications.
• Strong verbal and written communication skills in English.
• Ability to work independently, manage time effectively, and prioritize tasks under pressure.
• Valid U.S. military affiliation (Veteran, Transitioning Military, National Guard/Reserve, Military Spouse, Wounded Warrior, or Caregiver).

Preferred Qualifications

• Prior experience in a sales or upselling role.
• College degree or ongoing coursework.
• Experience with CRM platforms (e.g., Salesforce, Zendesk).
• Knowledge of data privacy regulations (GDPR, CCPA).
• Multilingual abilities (any additional language is a plus).

Skills & Competencies

• Process Excellence: Adherence to established procedures and a customer‑first mindset.
• Collaboration: Ability to work seamlessly with teammates, supervisors, and cross‑functional departments.
• Communication: Exceptional listening, speaking, and analytical skills.
• Organizational Skills: Strong problem‑solving and time‑management abilities.
• Emotional Intelligence: Prioritizing tasks, staying calm under pressure, and maintaining focus.
• Open‑Mindedness: Willingness to receive feedback, adapt to evolving policies, and thrive in a structured shift schedule.
• Critical Thinking: Quick analysis of customer issues and thoughtful decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on positive outcomes.

Work Environment & Culture

At Brighthush, we blend high‑tech tools with a high‑touch human approach. Our remote teams collaborate through secure video conferencing, instant messaging, and shared knowledge bases. We celebrate diversity, encourage continuous learning, and foster an inclusive environment where every voice is heard.

Our culture is built on:

• Respect for work‑life balance—flexible shift options and the ability to work from home.
• Recognition programs that reward outstanding performance and innovation.
• Regular wellness initiatives, including virtual fitness classes, mental health resources, and peer support groups.
• Community outreach—volunteer opportunities and partnerships with veteran‑focused organizations.

Compensation & Benefits

We offer a competitive hourly rate of $15–$16, with the potential for overtime and performance bonuses. In addition to base pay, you will receive:

• Full medical, dental, and vision coverage (after a short waiting period).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Employee assistance program (EAP) for confidential counseling.
• Access to a digital learning platform for skill development and certification.
• Discounts on Brighthush products and partner services.

Remote Work Requirements

To ensure a high‑quality customer experience, we require:

• A dedicated workspace near your router.
• Hardwired Ethernet connection with a minimum of 15 Mbps download and 10 Mbps upload speeds.
• ISP latency under 50 ms.
• Proof of internet speed (upload/download test) during the application process.
• Compliance with all security protocols, including VPN usage if required.

Eligible States

Employment is currently available to individuals located in the following U.S. states:

• AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

How to Apply

Ready to bring your service‑driven mindset to a dynamic, global team? Click the link below to submit your application and take the first step toward a rewarding career with Brighthush.

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Join Brighthush – Where Your Service Meets Innovation

At Brighthush, we believe that the skills you honed in the military—discipline, resilience, teamwork, and a commitment to excellence—are the perfect foundation for delivering world‑class customer service. We offer a supportive environment that values your unique background, provides continuous learning opportunities, and rewards your dedication with competitive pay and comprehensive benefits.

If you are ready to transition your military experience into a meaningful, remote career that offers growth, flexibility, and impact, we encourage you to apply today. Let’s build brighter futures together.