Seasoned ABA Practice Operations & Medical Billing Virtual Assistant – Remote, Part‑Time (20 Hours/Week), U.S. Healthcare Practice, $6–$7/hr

About brighthush and the ABA Industry

brighthush is a forward‑thinking, U.S.‑based healthcare practice that specializes in Applied Behavior Analysis (ABA) therapy. Our mission is to empower individuals with autism spectrum disorder and related developmental challenges by delivering evidence‑based, personalized interventions that transform lives. We are committed to excellence, innovation, and compassionate care, and we rely on a highly skilled, collaborative team to keep our operations running smoothly. If you are passionate about making a tangible difference in the lives of families and clients, and you thrive in a fast‑paced, technology‑driven environment, brighthush invites you to join our growing family as a Virtual Assistant.

Why This Role Is a Game‑Changer

As a Part‑Time ABA Practice Operations & Medical Billing Virtual Assistant, you will be the linchpin that connects our clinical services, administrative backbone, and financial health. Working remotely from the Philippines, you will dedicate 20 hours each week (Monday–Friday, 10:00 AM–2:00 PM PT) to ensure that every client interaction, billing cycle, and system update is handled with precision and professionalism. Your contributions will directly impact the quality of care we provide and the financial sustainability of our practice.

Key Responsibilities

• Practice Administration & Client Coordination:
  • Manage daily email, phone, and text communications using brighthush’s preferred tools.
  • Coordinate client intake, onboarding paperwork, referrals, and related communications.
  • Maintain organized client records, documents, and administrative trackers.
  • Assist with appointment reminders, missed calls, and general inquiries using brighthush’s communication platform.
  • Communicate professionally with families, insurance representatives, and other stakeholders.
• Medical Billing & Insurance Coordination:
  • Submit ABA therapy claims daily using brighthush’s billing system.
  • Track unpaid claims, rejected claims, denials, appeals, and accounts receivable (A/R).
  • Assist with payment posting, reconciliation, copays, secondary insurance, and weekly billing reports.
  • Verify insurance eligibility and benefits, and manage authorization requests and renewals.
  • Handle Tricare West insurance workflows and communicate directly with insurance companies.
  • Use brighthush’s insurance verification portal for authorizations and payer‑related submissions.
• Systems Management & Technical Support:
  • Organize, maintain, and troubleshoot healthcare and administrative systems.
  • Support brighthush’s scheduling, client records, clinical documentation, data collection, and practice management platform.
  • Help troubleshoot billing and insurance software issues.
  • Organize Microsoft 365, Outlook, calendars, shared folders, and administrative documents.
  • Support electronic intake workflows and document signing tools.
  • Coordinate with software vendors and technical support teams when needed.
  • Develop and maintain trackers, SOPs, checklists, and organized workflows.
• Hiring, Onboarding & Marketing Support:
  • Post job openings, review applications, and assist with initial candidate screening.
  • Schedule interviews and follow up with applicants.
  • Track hiring documents, background checks, credentialing requirements, and employee onboarding.
  • Maintain organized recruitment and employee records.
  • Assist with advertising leads, inquiries, and basic marketing administration as needed.

Essential Qualifications

• Experience in ABA therapy administration and/or medical billing, with a solid understanding of ABA workflows.
• Knowledge of ABA billing processes, including CPT codes, claims submission, authorizations, denials, and insurance follow‑ups.
• Tricare West billing and authorization experience, including experience from other medical specialties combined with ABA billing knowledge.
• Experience with medical billing systems, insurance portals, and eligibility verification.
• Strong healthcare administrative experience, including scheduling, client communication, documentation, and follow‑ups.
• Strong written and verbal English communication skills.
• Comfortable using email, phone, text, WhatsApp, and video calls for communication and training.
• Tech‑savvy, resourceful, and able to learn new software and troubleshoot issues independently.
• Excellent organizational skills, attention to detail, reliability, and accountability.
• Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.

Preferred Qualifications

• Direct experience supporting an ABA therapy practice in both administrative and billing functions.
• Experience with brighthush’s billing, scheduling, and insurance verification platforms.
• Familiarity with major insurance workflows (e.g., brighthush, brighthush, brighthush).
• Experience with Microsoft 365, Outlook, brighthush, or brighthush.
• Experience coordinating client intake, referrals, and onboarding.
• Background in recruitment coordination, staff onboarding, or healthcare practice operations.
• Experience developing SOPs, maintaining trackers, and improving administrative workflows.
• Bilingual in English and Spanish is a plus, but not required.

Skills & Competencies for Success

• Exceptional time‑management and prioritization skills.
• Strong analytical and problem‑solving abilities.
• High level of professionalism and confidentiality.
• Proficiency in using cloud‑based collaboration tools.
• Ability to adapt quickly to new processes and technologies.
• Strong interpersonal skills and a collaborative mindset.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing continuous learning pathways. As a Virtual Assistant, you will have access to:

• Comprehensive onboarding training covering ABA practice operations, medical billing, and system usage.
• Ongoing professional development modules on communication, client management, and productivity systems.
• Opportunities to shadow senior clinicians and billing specialists to deepen your industry knowledge.
• Potential to transition into full‑time roles within practice management, billing, or clinical support as you grow.

Work Environment & Company Culture

brighthush fosters a culture of empathy, innovation, and continuous improvement. Even though you will be working remotely, you will be an integral part of a supportive, collaborative team that values your contributions. We celebrate diversity, encourage open communication, and prioritize work‑life balance. Our remote environment is designed to be flexible, yet structured, ensuring you have the resources and autonomy to excel.

Compensation, Perks, and Benefits

• Competitive hourly rate: $6–$7 USD per hour.
• Flexible part‑time schedule (20 hours per week).
• Optional VPN license for enhanced privacy and security.
• HIPAA & Cybersecurity training + certification (provided).
• Top 1% VA Performance Training to boost your productivity and client satisfaction.
• Client‑approved U.S. holidays and paid or unpaid time off (as per client policy).
• Access to templates, workflow guides, productivity tools, and SOP support.
• Optional performance‑based incentives, bonuses, or increased hours.

Technical Requirements

• Reliable laptop or desktop computer.
• Stable high‑speed internet connection (minimum 25 Mbps).
• Noise‑canceling headset.
• Working webcam for virtual meetings.
• Quiet, professional work environment.

How to Apply

If you are ready to bring your expertise in ABA practice operations and medical billing to a dynamic, mission‑driven team, we encourage you to apply today. Submit your resume, a brief cover letter highlighting your relevant experience, and any certifications you hold. We look forward to exploring how your skills can help brighthush continue to deliver exceptional care and support to families across the United States.

Join brighthush – Where Your Skills Make a Difference

At brighthush, every task you complete contributes to a larger purpose: improving the lives of individuals with autism spectrum disorder and their families. Your role as a Virtual Assistant will be pivotal in ensuring that our practice operates efficiently, our clients receive timely care, and our financial processes remain robust. If you are organized, tech‑savvy, and passionate about healthcare, we want to hear from you. Apply now and become a valued member of the brighthush family.