Seasoned Retail Loss Prevention & Customer Service Associate II – Front‑of‑Store Security & Guest Experience Specialist at brighthush

About brighthush

brighthush stands at the forefront of the off‑price retail revolution, delivering premium merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant network of over 1,200 stores, state‑of‑the‑art distribution centers, and a forward‑thinking corporate headquarters, brighthush is more than a retailer – it’s a culture of innovation, customer obsession, and relentless pursuit of excellence. As a Fortune 100 company, we empower every team member to grow, innovate, and leave a lasting impact on the lives of our customers.

Why Join brighthush?

At brighthush, you’ll thrive in a dynamic, fast‑paced environment where every day presents fresh challenges and opportunities for professional growth. Our commitment to employee development is reflected in:

• Structured Onboarding & Mentorship: From day one, you’ll receive comprehensive training and paired mentorship with seasoned loss prevention leaders.
• Cross‑Functional Learning: Gain exposure to loss prevention tactics, customer service excellence, merchandising strategies, and operational best practices.
• Clear Career Pathways: Move seamlessly from associate to supervisory, managerial, and even executive roles.
• Culture of Recognition: Celebrate initiative, creativity, and results through awards, shout‑outs, and performance bonuses.

Role Overview

As a Retail Loss Prevention & Customer Service Associate II, you will be the first line of defense against theft and loss while simultaneously ensuring a welcoming, seamless experience for every guest. You’ll blend vigilance with hospitality, using cutting‑edge technology and a customer‑first mindset to protect both the brand and the shopper.

Key Responsibilities

• Visible Deterrence: Maintain a professional, approachable presence at the front of the store and in high‑traffic departments to deter potential loss and dishonesty.
• Body‑Worn Camera Operations: Operate, maintain, and troubleshoot the company‑approved body‑worn camera system, ensuring all footage is captured, stored, and transmitted securely.
• Customer Engagement: Greet shoppers with courtesy, provide assistance, and direct them to the appropriate team member or customer service desk.
• Incident Observation & Reporting: Identify suspicious behavior or critical incidents, document them accurately in the brighthush Case Management system, and alert loss prevention or store management as required.
• Emergency Response: Review and understand the Store Emergency Response Guide, and act swiftly in the event of an emergency, ensuring the safety of customers, staff, and the brand.
• Safety Sweep: Conduct a thorough closing safety sweep in partnership with store management to verify all security protocols are met.
• Policy Adherence: Follow all brighthush policies, procedures, and cultural values, serving as a role model for compliance and professionalism.
• Collaboration: Work closely with loss prevention, merchandising, and customer service teams to create a cohesive, secure, and customer‑centric environment.
• Continuous Improvement: Participate in training sessions, share insights, and suggest process enhancements that elevate store safety and guest satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience (experience in loss prevention is a plus).
• Strong verbal and written communication skills.
• Sound decision‑making ability, especially under pressure.
• Self‑motivated with the capacity to work independently and as part of a team.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Physical stamina to stand for extended periods and perform routine store patrols.
• Proficiency with basic technology, including radio communication and case management software.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a retail environment.
• Knowledge of body‑worn camera systems and data privacy regulations.
• Experience with emergency response protocols and crisis management.
• Demonstrated ability to handle conflict resolution and de‑escalation scenarios.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Attention to detail and a proactive approach to identifying risks.
• Strong analytical skills to interpret surveillance data and incident reports.
• Adaptability to changing store dynamics and evolving security technologies.
• Team player who values collaboration across departments.
• Integrity and ethical judgment in all interactions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust framework of learning and advancement:

• Structured Training Programs: Comprehensive modules covering loss prevention tactics, customer service excellence, leadership fundamentals, and advanced technology use.
• Mentorship & Coaching: Pairing with seasoned loss prevention managers and senior store leaders to accelerate skill development.
• Pathways to Leadership: Opportunities to transition into supervisory roles such as Loss Prevention Supervisor, Store Manager, or even regional leadership positions.
• Cross‑Departmental Projects: Participation in initiatives that broaden your skill set, increase visibility, and foster innovation.
• Internal Job Boards & Career Resources: Access to a wide range of roles across the organization, with tools to map your career path.

Training & Development Highlights

Our training ecosystem is designed to keep you ahead of industry trends:

• On‑the‑Job Training with real‑time feedback.
• Digital Learning Modules covering compliance, technology, and customer service.
• Quarterly Workshops on emerging loss prevention techniques and guest experience strategies.
• Annual Leadership Bootcamps for high‑potential associates.

Work Environment & Culture

brighthush cultivates a workplace where:

• Employees are encouraged to bring fresh ideas and challenge the status quo.
• Open communication channels exist between staff and leadership.
• Work‑life balance is respected, with flexible scheduling options where possible.
• Recognition programs celebrate achievements and milestones.
• Diversity and inclusion are not just buzzwords—they are lived values that shape every interaction.

Compensation & Benefits

Our comprehensive benefits package is designed to support you and your family:

• Competitive hourly wage ranging from $13.30 to $18.60, based on experience and performance.
• 401(k) plan with company match, along with a range of retirement savings options.
• Health, dental, and vision insurance plans, including options for HSA and FSA.
• Paid time off: holidays, vacation, sick leave, and paid parental leave.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death & dismemberment policies.
• Employee assistance program (EAP) and wellness resources.
• Discounts on retail merchandise, cell phones, childcare, pet insurance, and more.
• Scholarship program and adoption assistance for qualifying employees.
• Referral bonuses for bringing talented friends and family into the brighthush family.

Schedule & Location

Position: Retail Loss Prevention & Customer Service Associate II Store: brighthush Store 0212, Louisville, KY Schedule: Full‑time, 40 hours per week with flexible shift options (morning, afternoon, evening, weekend). The role may require occasional overtime during peak shopping periods.

How to Apply

Ready to take the next step in your career? Join a company that values your contributions, invests in your growth, and offers a rewarding work experience. Click the link below to submit your application and start your journey with brighthush.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Retail Loss Prevention & Customer Service Associate II at brighthush, you will be at the forefront of safeguarding our brand, delighting our guests, and driving operational excellence. If you are a proactive, customer‑centric professional who thrives in a fast‑moving retail environment, we want to hear from you. Apply today and become part of a team that is redefining the off‑price retail experience.