Senior Manager, Customer Education & Certification – Driving Technical Training Excellence and Global Certification Programs at brighthush

About brighthush

brighthush is a trailblazer in the cybersecurity arena, delivering cutting‑edge network detection and response solutions that safeguard critical infrastructures worldwide. With a relentless focus on innovation, brighthush empowers organizations to stay ahead of evolving threats through intelligent, AI‑driven analytics and real‑time threat intelligence. Our mission is to make cyber resilience accessible to every enterprise, regardless of size or industry, by combining world‑class technology with unparalleled customer support.

Why Join brighthush?

At brighthush, we believe that the strength of our technology is only as good as the people who use it. That’s why we invest heavily in our people, offering a culture that blends autonomy with collaboration, continuous learning with tangible impact, and a global perspective with a tight-knit community. As a Senior Manager in Customer Education & Certification, you’ll be at the forefront of shaping how our customers master our platform, ensuring they derive maximum value and secure their digital assets.

Key Responsibilities

• Lead and Inspire a High‑Performing Education Team – Build, mentor, and scale a diverse group of instructional designers, trainers, and certification specialists across multiple time zones.
• Design and Deliver World‑Class Certification Programs – Create rigorous, industry‑aligned certification tracks that validate expertise in network detection, threat hunting, and incident response.
• Develop Engaging Technical Training Content – Translate complex technical concepts into clear, interactive learning experiences using micro‑learning, simulations, and hands‑on labs.
• Champion Continuous Improvement – Leverage data analytics, learner feedback, and emerging educational technologies to refine curricula, assessment methods, and delivery platforms.
• Collaborate with Product, Sales, and Support – Align training initiatives with product roadmaps, sales enablement, and customer success strategies to ensure a seamless learning journey.
• Drive Digital Credentialing and AI‑Powered Learning – Implement and optimize LMS, digital badge systems, and AI‑driven personalization to enhance learner engagement and track progress.
• Manage Budget and Resources – Allocate resources effectively, negotiate vendor contracts, and report on ROI of education initiatives.
• Represent brighthush at Industry Events – Serve as a thought leader at conferences, webinars, and community forums, showcasing our training excellence and certification authority.

Essential Qualifications

• Bachelor’s degree in Education, Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Minimum of 7 years of progressive experience in customer education, technical training, or instructional design, with at least 3 years in a leadership capacity.
• Proven track record of designing and delivering large‑scale certification programs that meet industry standards.
• Deep familiarity with Learning Management Systems (LMS) such as Moodle, Cornerstone, or Docebo, and digital credentialing platforms like Credly or Accredible.
• Experience integrating AI or automation into learning pathways to personalize content and accelerate skill acquisition.
• Strong analytical skills – ability to interpret learning metrics, assess program effectiveness, and translate data into actionable insights.
• Excellent communication and storytelling abilities, capable of translating technical jargon into compelling learning narratives.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Background in cybersecurity, with hands‑on experience in network detection, threat hunting, or incident response.
• Experience working in a fast‑paced, high‑growth technology company.
• Certifications such as CISSP, CISM, or CompTIA Security+ demonstrate a deep understanding of security concepts.
• Knowledge of adult learning theories (e.g., ADDIE, SAM) and modern instructional design frameworks.
• Experience with gamification, virtual reality, or immersive learning environments.

Key Skills & Competencies

• Leadership & Team Development – Inspire, coach, and retain top talent.
• Strategic Thinking – Align education initiatives with business goals.
• Project Management – Deliver complex programs on time and within budget.
• Technical Proficiency – Comfortable with cybersecurity tools, scripting, and data analytics.
• Creative Storytelling – Craft engaging narratives that resonate with diverse audiences.
• Data‑Driven Decision Making – Use metrics to refine content and measure impact.
• Collaboration – Work cross‑functionally with product, sales, and support teams.
• Adaptability – Thrive in a dynamic, evolving industry.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our technology. As Senior Manager, you’ll have the chance to:

• Progress to Director of Customer Education & Certification, overseeing global programs.
• Lead cross‑functional initiatives that shape product roadmaps and customer success strategies.
• Participate in executive leadership meetings, influencing company‑wide decisions.
• Access continuous learning resources, including certifications, workshops, and industry conferences.
• Mentor junior educators and contribute to the development of the next generation of learning leaders.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Innovation, Integrity, Impact, and Community. You’ll find:

• A fully remote, flexible work model that supports work‑life balance.
• Weekly virtual “coffee chats” and monthly town halls to foster connection.
• A collaborative platform where ideas are shared freely across departments.
• Regular hackathons and learning sprints that encourage experimentation.
• A commitment to diversity, equity, and inclusion, with employee resource groups and mentorship programs.

Compensation, Perks & Benefits

While the base salary range for this role is USD 129,000 – 161,000 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and mental health days.
• 401(k) plan with company match.
• Flexible work hours and remote work stipend.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

If you’re ready to lead the next generation of cybersecurity professionals and help them master the tools that protect our digital world, we want to hear from you. Submit your resume, cover letter, and any relevant portfolio pieces through our careers portal. Join brighthush and be part of a mission that matters.