Strategic Customer Success Manager – AI‑Driven Procurement Solutions & Global Client Growth
About brighthush
At brighthush, we are redefining the future of procurement through cutting‑edge artificial intelligence. Our flagship product, nnamu, is the world’s first AI negotiation agent that empowers procurement teams to negotiate smarter, faster, and with greater confidence. With a growing portfolio of AI‑powered tools, brighthush serves some of the world’s largest procurement organizations, helping them unlock unprecedented value from every contract.
Our mission is simple: make procurement effortless, data‑driven, and strategically aligned with business goals. We combine machine learning, game theory, and industry expertise to deliver solutions that transform how organizations negotiate, source, and manage supplier relationships. As we expand across Europe and beyond, we are looking for passionate, results‑oriented professionals to join our dynamic team and drive the next wave of growth.
Why Join brighthush?
- Impactful Work – Your role will directly influence how procurement leaders negotiate, saving millions in cost and time.
- Innovative Culture – Work alongside data scientists, product engineers, and industry veterans who are shaping the future of AI in procurement.
- Career Growth – We invest in continuous learning, mentorship, and clear career pathways from Customer Success to Product Management, Sales, and Leadership.
- Global Reach – Collaborate with clients across Europe, gaining exposure to diverse markets and procurement challenges.
- Competitive Compensation – A comprehensive package that includes base salary, performance bonuses, equity options, and robust benefits.
Key Responsibilities
As a Strategic Customer Success Manager at brighthush, you will be the linchpin between our AI technology and the procurement teams that rely on it. Your day‑to‑day activities will span the entire customer lifecycle, ensuring that each client extracts maximum value from nnamu and remains a long‑term partner.
- Client Onboarding & Adoption – Lead seamless onboarding journeys, from initial training to pilot implementation, ensuring clients quickly realize ROI.
- Relationship Management – Build and nurture relationships with category managers, procurement leaders, and other key stakeholders, becoming their trusted advisor.
- Training & Enablement – Design, develop, and deliver engaging training programs that elevate user proficiency and drive adoption.
- Account Reviews & Growth – Conduct regular account reviews, analyze usage data, and identify upsell or cross‑sell opportunities within the brighthush ecosystem.
- Product Feedback Loop – Collaborate with Product, Engineering, and Marketing to relay customer insights, shaping future roadmap enhancements.
- Case Studies & Advocacy – Transform client success stories into compelling case studies and reference programs that support sales and marketing efforts.
- Process Optimization – Continuously refine customer success processes, ensuring scalability and consistency across all client accounts.
- Metrics & Reporting – Track key performance indicators such as NPS, churn, renewal rates, and usage metrics, presenting insights to senior leadership.
Essential Qualifications
- Education – Master’s degree or MBA in Business Administration, Marketing, or a related field.
- Experience – Minimum 5 years in Customer Success, Account Management, or a related B2B SaaS role, preferably within digital procurement or AI domains.
- Procurement Knowledge – Deep understanding of sourcing processes, procurement workflows, and experience with e‑auctions or dynamic bidding.
- Analytical Mindset – Strong analytical and problem‑solving skills, with a proven ability to translate data into actionable insights.
- Communication Skills – Excellent written and verbal communication, presentation, and stakeholder management abilities.
- Technical Proficiency – Advanced Excel and PowerPoint skills; familiarity with CRM systems (e.g., Salesforce) and automation tools.
- Commercial Acumen – Ability to identify and close upsell opportunities, driving revenue growth.
- Consulting Approach – A consultative mindset, capable of advising clients on best practices and strategic initiatives.
Preferred Qualifications
- Experience in AI or machine learning product environments.
- Knowledge of game theory or negotiation strategy.
- Background in consulting or strategy roles.
- Fluency in multiple European languages.
- Experience managing large enterprise accounts.
Core Competencies & Skills
- Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap.
- Relationship Building – Proven track record of fostering long‑term partnerships.
- Project Management – Skilled at coordinating cross‑functional initiatives and managing timelines.
- Data‑Driven Decision Making – Comfortable working with metrics to drive continuous improvement.
- Adaptability – Thrive in a fast‑paced, evolving technology landscape.
- Leadership – Mentor junior team members and influence cross‑departmental collaboration.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent. As a Customer Success Manager, you will have access to:
- Structured mentorship programs with senior leaders.
- Regular training on AI, procurement best practices, and industry trends.
- Opportunities to transition into Product Management, Sales, or Leadership roles.
- Participation in global conferences, workshops, and industry events.
- Internal knowledge sharing sessions and hackathons.
Work Environment & Culture
Our culture is built on transparency, collaboration, and a relentless focus on customer success. We celebrate diversity, encourage innovation, and reward initiative. You’ll find a supportive team that values work‑life balance, offers flexible remote options, and provides a vibrant office space in our European headquarters.
Compensation & Benefits
While specific figures vary by location and experience, our compensation package typically includes:
- Competitive base salary aligned with market benchmarks.
- Performance‑based bonuses tied to customer retention and upsell metrics.
- Equity options to share in brighthush’s growth.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, parental leave, and wellness programs.
- Professional development budget and tuition reimbursement.
- Flexible working hours and remote work options.
How to Apply
Ready to make a tangible impact on the procurement industry? Join brighthush and help our clients harness the power of AI to negotiate smarter and win more value. Submit your application through our careers portal or contact our recruiting team directly.