Experienced Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 50 countries and a portfolio that includes flagship brands such as brighthush, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, we are committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, integrity, and an unwavering focus on people—both our customers and our team members. At brighthush, every day is an opportunity to learn, grow, and make a lasting impact.

Why This Role Matters

As a Customer Experience Coordinator, you will be the heartbeat of our front‑line operations. You will lead a dynamic team of Associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your leadership will directly influence customer loyalty, store performance, and the overall brand reputation of brighthush. If you thrive in a fast‑paced environment, love coaching others, and are passionate about creating exceptional customer journeys, this role is designed for you.

Key Responsibilities

• Lead by Example: Demonstrate outstanding customer service by engaging with shoppers, resolving concerns, and showcasing our loyalty programs.
• Team Management: Oversee a team of Associates at the front of store, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor new and existing Associates on front‑end principles, POS proficiency, and personalized customer interactions.
• Operational Excellence: Maintain a clean, organized, and safe store environment, ensuring compliance with all safety and store standards.
• Customer Advocacy: Address customer concerns promptly, turning potential issues into positive experiences that reinforce loyalty.
• Performance Management: Communicate clear priorities, provide real‑time feedback, and track progress against store goals.
• Program Promotion: Drive enrollment in credit and loyalty programs, highlighting benefits to increase repeat business.
• Loss Prevention: Participate in shrink reduction initiatives, maintaining vigilance and reporting any discrepancies.
• Compliance & Policies: Ensure all labor laws, company policies, and procedures are followed consistently.
• Continuous Improvement: Collaborate with store management to identify training needs and operational improvements.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual merchandising standards.
• Proven ability to multitask in a high‑energy, fast‑paced retail environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Commitment to fostering an inclusive, respectful, and customer‑centric culture.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Background in loss prevention or safety compliance.
• Prior experience in a multi‑brand retail environment.
• Demonstrated success in coaching and developing high‑performing teams.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and building lasting relationships.
• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick, effective resolution of customer and operational challenges.
• Communication: Clear, concise, and empathetic communication with customers and team members.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Integrity: Uphold honesty, confidentiality, and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your ambitions. As a Customer Experience Coordinator, you will gain:

• Hands‑on leadership experience that prepares you for higher management roles.
• Access to our comprehensive training programs, including leadership development, customer service excellence, and operational best practices.
• Mentorship from seasoned leaders who are invested in your success.
• Opportunities to cross‑train across different departments—such as merchandising, inventory, and loss prevention—to broaden your skill set.
• Clear performance metrics that align with brighthush’s promotion framework, ensuring that hard work translates into career advancement.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces—they are vibrant communities where teamwork, creativity, and customer delight converge. You’ll experience:

• A supportive, inclusive culture that values diversity and encourages open dialogue.
• Flexible scheduling that accommodates nights, weekends, and holidays—ideal for balancing work and personal life.
• A collaborative environment where your ideas are heard and implemented.
• Regular team events, recognition programs, and community outreach initiatives that strengthen bonds among colleagues.
• Access to cutting‑edge technology and tools that streamline operations and enhance customer interactions.

Compensation & Benefits

We offer a competitive starting wage ranging from $14.00 to $14.50 per hour, commensurate with experience and qualifications. In addition to your base pay, you will enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Life and disability insurance.
• Auto and home insurance discounts.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee referral bonuses and recognition awards.

How to Apply

If you’re ready to elevate your career, lead a passionate team, and create unforgettable customer experiences, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.