Experienced Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship brands such as brighthush, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, we are committed to redefining the shopping experience for millions of customers worldwide. Our culture is built on innovation, integrity, and a relentless focus on customer delight. At brighthush, every team member has the opportunity to grow, learn, and make a tangible impact on the lives of our shoppers and the communities we serve.

Why Join brighthush?

As a member of the brighthush family, you’ll enjoy a dynamic work environment that values diversity, encourages collaboration, and rewards excellence. We invest heavily in employee development through structured training programs, mentorship, and continuous learning opportunities. Whether you’re starting your career or looking to advance to a leadership role, brighthush offers a clear career path, competitive compensation, and a comprehensive benefits package designed to support your well‑being and future.

Key Responsibilities

In this role, you will be the frontline ambassador of brighthush’s customer experience, leading a team of Associates to deliver exceptional service, promote loyalty programs, and maintain a welcoming store environment. Your day‑to‑day duties will include:

• Team Leadership & Coaching: Oversee a high‑performing front‑of‑store team, assign registers, coordinate breaks, and provide real‑time coaching to ensure consistent, courteous service.
• Customer Engagement: Lead by example by greeting shoppers, addressing inquiries, and resolving concerns promptly to create a memorable shopping experience.
• Program Promotion: Drive adoption of brighthush loyalty and credit programs, ensuring Associates are trained to upsell and personalize offers.
• Store Presentation: Maintain a clean, organized, and visually appealing store layout that aligns with brand standards and merchandising plans.
• Operational Excellence: Monitor POS coverage, manage register assignments, and respond swiftly to any system or staffing issues.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols; conduct regular safety briefings and incident reporting.
• Performance Management: Set clear performance expectations, conduct regular feedback sessions, and collaborate with management on training needs.
• Loss Prevention & Shrink Reduction: Participate in store shrink reduction initiatives, monitor inventory accuracy, and report discrepancies.
• Continuous Improvement: Identify process improvements, share best practices, and contribute to store and corporate initiatives.
• Other Duties: Undertake additional responsibilities as assigned by store leadership to support overall store success.

Essential Qualifications

To thrive at brighthush, you should bring the following experience and attributes:

• Minimum of 1 year in a retail environment, with at least 6 months in a supervisory or leadership capacity.
• Proven track record of delivering outstanding customer service and fostering a positive team culture.
• Strong understanding of merchandising principles and the ability to translate them into actionable store practices.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Demonstrated ability to multitask, prioritize, and adapt quickly to changing priorities or unexpected situations.
• Team‑player mindset with a collaborative approach to problem‑solving and decision‑making.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Basic computer literacy and proficiency with point‑of‑sale (POS) systems.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience in a fast‑paced, high‑volume retail setting.
• Prior exposure to loyalty program management or credit sales.
• Knowledge of loss prevention strategies and inventory control.
• Leadership training or certification in retail operations.
• Multilingual abilities to serve a diverse customer base.

Key Skills & Competencies

Success in this role requires a blend of soft and hard skills, including:

• Customer‑Centric Mindset: Passion for creating memorable experiences and a genuine desire to help shoppers.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Analytical Thinking: Skill in interpreting sales data, identifying trends, and making data‑driven decisions.
• Problem‑Solving: Quick, effective resolution of operational challenges and customer issues.
• Adaptability: Comfortable with change and able to pivot strategies as needed.
• Time Management: Efficiently balance multiple tasks while maintaining high service standards.
• Integrity & Confidentiality: Uphold the highest ethical standards and protect sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the retail landscape. As a Customer Experience Coordinator, you will:

• Progress to senior management roles such as Store Manager, District Manager, or Regional Director.
• Access to our Leadership Development Program, featuring mentorship, workshops, and cross‑functional projects.
• Opportunities to lead special initiatives—such as sustainability projects, community outreach, or digital transformation efforts.
• Regular performance reviews that align with clear career milestones and compensation adjustments.
• Support for continuing education, including tuition reimbursement for relevant certifications or degrees.

Work Environment & Company Culture

brighthush’s culture is defined by:

• Diversity & Inclusion: A welcoming environment where every voice is heard and valued.
• Collaboration: Cross‑functional teamwork that breaks down silos and drives innovation.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
• Community Impact: Active participation in local charity events, volunteer days, and sustainability initiatives.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for personal commitments.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $14.25 to $14.75 per hour, with potential for overtime and performance bonuses. In addition to base pay, brighthush provides a comprehensive benefits package that includes:

• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid parental leave, holidays, vacation, and sick days.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death coverage.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, pet care, and legal services.
• Scholarship and adoption assistance programs.
• Auto and home insurance discounts through our partner credit union.

Eligibility for certain benefits is based on tenure and hours worked. For more detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

If you are ready to elevate your career in a fast‑paced, customer‑centric environment, we invite you to apply today. Join brighthush and become part of a team that values innovation, integrity, and the joy of helping customers discover great value.