Seasonal Customer Experience Associate – Remote, High‑Impact Role Supporting Brighthush’s Peak Season Operations

About Brighthush

Brighthush is a trailblazing platform at the intersection of technology and prediction markets. We empower users to engage with real‑time data, place informed bets, and explore the future of decision‑making. Our mission is to democratize access to predictive insights, making complex market dynamics intuitive and actionable for everyone. With a rapidly growing user base and an ambitious roadmap, Brighthush is poised to redefine how people interact with data‑driven markets.

As we enter our busiest season—spanning October through February—our operations team is scaling to meet the surge in user activity. We’re looking for passionate, customer‑centric individuals who thrive in fast‑paced environments and can help shape the user experience during this critical period. If you love solving problems, enjoy working with cutting‑edge technology, and want to be part of a team that values impact, creativity, and continuous learning, Brighthush is the place for you.

Why This Role Matters

In a world where decisions are increasingly data‑driven, the clarity and reliability of the information you provide can make all the difference. As a Seasonal Customer Experience Associate, you’ll be the frontline voice for Brighthush’s users, ensuring they feel supported, informed, and empowered. Your work will directly influence product improvements, marketing strategies, and operational efficiencies. Every interaction you have will help us refine our platform, reduce friction, and build lasting trust with our community.

Key Responsibilities

• Customer Support Excellence: Respond promptly and thoughtfully to user inquiries via email and live chat, consistently aiming to exceed expectations.
• Issue Diagnosis & Resolution: Utilize internal tools to troubleshoot bugs, diagnose platform quirks, and resolve issues efficiently.
• Proactive User Engagement: Reach out to new and existing users across support channels to help them maximize the value of Brighthush’s products.
• Product Stability Monitoring: Track product performance through user outreach, escalating critical issues to Engineering and Product teams.
• Redemption & Compliance Processing: Evaluate and process redemption requests in line with internal policies and regulatory requirements.
• Fraud Detection: Identify and flag suspicious patterns or account activity, collaborating with security teams as needed.
• Feedback Loop: Capture user insights and trends, and communicate them to Product, Marketing, and Operations to influence roadmap decisions.
• Continuous Improvement: Propose and implement enhancements to the customer experience process, driving higher satisfaction and operational efficiency.

Essential Qualifications

• Prior customer support or CX experience in a high‑volume, fast‑moving environment (sports betting, trading, or prediction markets preferred).
• Solid working knowledge of prediction markets—contracts, pricing, settlement—and the ability to explain concepts clearly to users.
• Experience with Zendesk or similar support platforms.
• Proficiency with Slack and Google Workspace.
• Strong problem‑solving skills, with the ability to think on your feet and devise creative solutions quickly.
• Excellent written communication, organization, and data‑driven pattern recognition.
• Availability for a schedule that includes nights and weekends (Monday‑Friday 6:00 PM–2:00 AM ET, Thursday‑Monday 6:00 PM–2:00 AM ET).
• Self‑starter attitude, capable of contributing from day one with minimal training.

Preferred Qualifications

• Experience in a seasonal or peak‑season role with a proven track record of maintaining high service levels during high‑traffic periods.
• Familiarity with data analytics tools (e.g., Google Analytics, Mixpanel) to identify user behavior patterns.
• Knowledge of compliance and regulatory frameworks relevant to prediction markets.
• Previous exposure to remote, distributed teams and asynchronous communication.

Core Skills & Competencies

• Customer‑First Mindset: A genuine passion for helping users succeed and a commitment to delivering exceptional service.
• Technical Aptitude: Comfortable navigating complex systems, troubleshooting technical issues, and learning new tools quickly.
• Communication: Clear, concise, and empathetic communication across written and verbal channels.
• Analytical Thinking: Ability to interpret data, spot trends, and translate insights into actionable recommendations.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support cross‑functional initiatives.
• Adaptability: Thrive in a dynamic environment, managing shifting priorities and unexpected challenges.

Career Growth & Learning Opportunities

While this position is seasonal, it offers a clear pathway to a full‑time role within Brighthush. Successful associates who demonstrate impact, initiative, and cultural fit will be considered for permanent positions in Customer Success, Product Support, or Operations. Additionally, Brighthush invests heavily in professional development:

• Access to internal training modules covering product knowledge, industry trends, and soft‑skill development.
• Mentorship from senior team members across Engineering, Product, and Marketing.
• Opportunities to contribute to cross‑functional projects, such as feature launches or user research initiatives.
• Regular feedback sessions and performance reviews to help you grow and set new goals.

Work Environment & Company Culture

At Brighthush, we believe that a supportive, flexible environment fuels creativity and productivity. Our culture is built on:

• Remote‑First Flexibility: Work from anywhere in the U.S., with the freedom to structure your day around your peak performance times.
• Trust‑Based Time Off: Flexible time off policies that respect your personal commitments and encourage a healthy work‑life balance.
• Minimal Meetings: We value focused work over endless meetings, ensuring you have the bandwidth to deliver high‑quality support.
• Inclusive Community: A diverse, collaborative team that celebrates different perspectives and fosters mutual respect.
• Fun & Innovation: A culture that encourages experimentation, celebrates wins, and keeps the workday engaging.

Compensation & Benefits

Competitive hourly rate ranging from $20.00 to $25.00, commensurate with experience and market standards. While this is a seasonal role, we offer:

• Performance‑based bonuses tied to key metrics such as response time, resolution rate, and customer satisfaction.
• Brighthush swag and branded merchandise.
• Access to company‑wide events, webinars, and knowledge‑sharing sessions.
• Health and wellness resources, including mental health support and fitness stipends.
• Opportunities for remote work equipment stipends to ensure you have the best tools for success.

How to Apply

Ready to join the front line of Brighthush’s most exciting season? Submit your application through our careers portal, and be sure to include a brief overview of your relevant experience and why you’re excited about this role. We look forward to learning how you can help shape the future of prediction markets.