Dynamic Customer Experience Coordinator – Retail Front‑Line Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores across the United States, Canada, and Europe, brighthush has built a reputation for innovation, sustainability, and an unwavering commitment to customer satisfaction. Our culture is built on collaboration, integrity, and continuous learning, empowering every team member to grow both personally and professionally.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, diverse community that values every voice. Whether you’re working in one of our flagship stores, distribution centers, or corporate offices, you’ll find abundant opportunities to learn, thrive, and make a lasting impact. We’re proud to be a Fortune 100 company and the world’s leading off‑price retailer, and we’re looking for passionate individuals who want to help shape the future of retail.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline ambassador for our brand. You’ll lead a team of Associates in delivering exceptional service, ensuring every customer leaves with a smile and a desire to return. Your role will blend people management, operational excellence, and strategic promotion of our loyalty programs.

Key Responsibilities

• Lead, coach, and motivate a team of front‑end Associates to provide prompt, courteous, and personalized customer service.
• Model exemplary customer service behaviors and set the tone for a welcoming, inclusive store environment.
• Oversee daily register assignments, POS coverage, and break scheduling to maintain optimal staffing levels.
• Address customer concerns and resolve issues swiftly, turning potential complaints into opportunities for loyalty.
• Collaborate with store management to ensure Associates execute store plans, merchandising standards, and safety protocols.
• Facilitate ongoing training and mentorship programs focused on front‑end principles, product knowledge, and loyalty program promotion.
• Monitor and report on key performance indicators such as sales lift, customer satisfaction scores, and shrink reduction metrics.
• Champion brighthush’s values of honesty, integrity, and confidentiality in all interactions.
• Support store initiatives related to safety, security, and environmental stewardship.
• Participate in cross‑functional projects, such as seasonal promotions or new product launches, to enhance the customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience with a proven track record of customer service excellence.
• At least 6 months of leadership or supervisory experience in a fast‑paced retail environment.
• Strong understanding of merchandising techniques and visual presentation standards.
• Demonstrated ability to multitask, prioritize, and adapt to changing priorities.
• Excellent communication and interpersonal skills, with a keen eye for detail.
• Proficiency in POS systems, cash handling, and basic accounting principles.
• Commitment to maintaining a safe, organized, and welcoming store environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of labor laws, compliance, and best practices in retail staffing.
• Previous exposure to brighthush’s corporate culture or similar off‑price retail brands.
• Strong analytical skills for interpreting sales data and customer feedback.
• Ability to develop and deliver engaging training sessions for Associates.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for creating memorable experiences that drive repeat business.
• Leadership & Coaching – Ability to inspire, develop, and retain high‑performing teams.
• Operational Excellence – Strong grasp of store operations, inventory control, and loss prevention.
• Communication – Clear, concise, and persuasive communication with customers, Associates, and management.
• Problem‑Solving – Quick thinking and decisive action to resolve customer issues and operational challenges.
• Technology Savvy – Comfortable using POS, CRM, and other retail technology platforms.
• Adaptability – Thrives in a dynamic environment with shifting priorities and seasonal demands.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have clear pathways to advance into roles such as Store Manager, District Manager, or even corporate positions in merchandising, operations, or human resources. We invest heavily in professional development through:

• Structured leadership training programs.
• Mentorship from senior leaders.
• Access to online learning platforms covering retail strategy, people management, and data analytics.
• Opportunities to lead cross‑functional projects and initiatives.

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and continuous improvement. Our open‑door policy ensures that every team member’s voice is heard. We celebrate diversity, encourage collaboration, and provide a supportive environment where you can bring your authentic self to work. Our stores are designed to be safe, organized, and engaging, reflecting our commitment to both customer and employee well‑being.

Compensation & Benefits

We offer a competitive hourly rate ranging from $17.90 to $18.40 per hour, commensurate with experience and qualifications. In addition to your base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipends and tuition reimbursement.
• Discounts on childcare, pet care, and legal services.
• Access to a corporate credit union and financial planning tools.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult our benefits portal or contact your brighthush representative.

Location & Schedule

Position based in Temecula, CA (brighthush Store 0615). The role requires a flexible schedule, including evenings, weekends, and occasional holidays, to meet the needs of our customers and store operations.

How to Apply

If you’re ready to lead a high‑energy team, elevate the customer experience, and grow your career with a global retail leader, we encourage you to apply today. Click the link below to submit your application and join the brighthush family.

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Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Ready to Make an Impact?

Join brighthush and become part of a team that values innovation, integrity, and customer delight. Your leadership will shape the experience of thousands of shoppers and help drive the success of one of the world’s most respected retail brands. We look forward to welcoming you to our family.