Experienced Customer Experience Supervisor – Retail Store Leadership & Loyalty Program Champion at brighthush

Welcome to brighthush – Where Every Day is a New Opportunity

At brighthush, we’re more than a leading off‑price retailer; we’re a community of passionate individuals who thrive on creativity, collaboration, and continuous growth. With a global footprint that spans flagship stores, distribution centers, and home‑office hubs, brighthush is committed to delivering exceptional value to customers while fostering an inclusive, dynamic workplace for our team members.

As a Customer Experience Supervisor, you’ll be at the heart of our mission: creating memorable, personalized moments for every shopper that walks through our doors. Whether you’re guiding a team of Associates, championing loyalty programs, or ensuring a spotless, welcoming environment, your impact will shape the everyday experience of thousands of customers and the future of our brand.

Why Join brighthush?

• Impactful Leadership – Lead a high‑performing team, mentor Associates, and drive store success.
• Career Growth – Accelerate your career with clear pathways to senior management roles.
• Inclusive Culture – Thrive in a workplace that celebrates diversity, equity, and belonging.
• Competitive Compensation & Benefits – Earn a competitive hourly rate, enjoy comprehensive benefits, and access exclusive employee discounts.
• Learning & Development – Benefit from ongoing training, leadership programs, and industry‑leading resources.

Key Responsibilities

As the Customer Experience Supervisor, you will be the driving force behind every customer interaction and the operational excellence of the front‑end team. Your day‑to‑day duties will include:

• Oversee a team of Associates in the front‑end area, ensuring prompt, courteous service and consistent promotion of loyalty programs.
• Lead by example—engage with customers, demonstrate brand values, and maintain a clean, organized store environment.
• Model outstanding customer service, embodying honesty, integrity, and confidentiality in all interactions.
• Design and deliver training sessions on front‑end principles, personalized customer engagement, and loyalty program benefits.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Address customer concerns swiftly, turning potential issues into positive experiences.
• Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communicate clearly with management and Associates, setting priorities and providing progress updates.
• Facilitate recognition and constructive feedback, fostering a culture of continuous improvement.
• Collaborate with store management on training needs, shrink reduction initiatives, and safety protocols.
• Promote credit and loyalty programs, driving enrollment and usage.
• Support and participate in store shrink reduction goals and programs.
• Maintain a safe environment by promoting safety awareness and adhering to all policies.
• Perform additional duties as assigned to support store success.

Essential Qualifications

We’re looking for a dynamic leader who brings a blend of retail expertise, people skills, and a passion for customer experience. The ideal candidate will:

• Have at least 1 year of retail experience and 6 months of proven leadership or supervisory experience.
• Demonstrate a strong understanding of merchandising techniques and visual standards.
• Exhibit exceptional communication and organizational skills, with meticulous attention to detail.
• Show adaptability—responding effectively to changes in direction or unexpected situations.
• Be a collaborative team player, working seamlessly with peers and supervisors.
• Possess the ability to train and develop Associates, fostering a culture of growth.
• Be available to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications & Competencies

While the essential qualifications are the foundation, we value additional attributes that will help you excel:

• Experience with loyalty program promotion and customer retention strategies.
• Knowledge of labor laws, safety regulations, and compliance standards.
• Strong analytical skills—ability to interpret sales data, identify trends, and adjust strategies accordingly.
• Proficiency in POS systems and retail technology platforms.
• Demonstrated success in achieving or exceeding store performance metrics.
• Commitment to fostering an inclusive, respectful workplace culture.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Experience Supervisor, you’ll have access to:

• Leadership development programs that sharpen your coaching, decision‑making, and strategic thinking skills.
• Cross‑functional training that exposes you to merchandising, inventory management, and corporate initiatives.
• Mentorship from senior leaders who share insights and guidance to accelerate your career trajectory.
• Opportunities to transition into higher‑level roles such as Store Manager, District Manager, or Corporate Operations.
• Regular performance reviews that provide actionable feedback and set clear growth objectives.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and innovation. Our culture is defined by:

• Inclusivity – We celebrate diverse perspectives and create an environment where everyone can thrive.
• Transparency – Open communication channels keep you informed and engaged.
• Recognition – We celebrate achievements, both big and small, through formal and informal recognition programs.
• Community – From volunteer initiatives to employee resource groups, we encourage giving back and building connections.
• Work‑Life Balance – Flexible scheduling, paid time off, and wellness resources help you maintain a healthy equilibrium.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your total compensation package will include:

• Competitive base pay that reflects your experience and performance.
• Employee discount program—enjoy savings on a wide range of products.
• Health, dental, and vision coverage options, including HSA and FSA plans.
• 401(k) retirement plan with company match for eligible employees.
• Paid parental leave, holidays, vacation, and sick days.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death & dismemberment benefits.
• Auto and home insurance discounts.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Referral bonuses for bringing talented peers into the brighthush family.

How to Apply

Ready to elevate your career and make a lasting impact on customer experience? Click the link below to submit your application and join the brighthush team:

Apply to this job

Join brighthush – Where Your Leadership Shapes the Future

At brighthush, we’re committed to creating a workplace where every team member feels valued, empowered, and inspired to deliver exceptional service. If you’re a proactive, customer‑centric leader ready to drive success and cultivate a culture of excellence, we want to hear from you. Apply today and become part of a brand that’s redefining retail, one customer experience at a time.