Experienced Customer Financial Specialist Associate – Remote Billing & Revenue Management – Brighthush

About Brighthush

Brighthush is a forward‑thinking health and wellness organization that places patient care at the heart of everything we do. With a commitment to innovation, excellence, and compassionate service, we empower our teams to deliver high‑quality, patient‑centric solutions across the continuum of care. As a remote‑first company, Brighthush offers flexible work arrangements that enable our employees to thrive both professionally and personally.

Why Join Brighthush?

At Brighthush, you’ll be part of a culture that values kindness, learning, and continuous improvement. Our mission is simple: to provide outstanding financial support and billing services that help patients navigate their healthcare journey with confidence and clarity. We believe that every interaction is an opportunity to build trust, resolve challenges, and create lasting relationships.

Key Benefits

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision coverage from day one
• Flexible remote work policy with a home office stipend
• Generous paid time off, holidays, and a 401(k) match program
• Ongoing professional development and tuition reimbursement
• Employee wellness programs, including mental health resources and fitness stipends
• Inclusive, collaborative, and supportive work environment

Position Overview

Brighthush is seeking a dedicated Customer Financial Specialist Associate to join our dynamic revenue management team. In this role, you will serve as the primary point of contact for patients, guiding them through billing inquiries, payment arrangements, and financial assistance programs. You will work in a fast‑paced call center environment, handling inbound and outbound calls while maintaining a patient‑friendly tone and a proactive problem‑solving mindset.

Core Responsibilities

• Provide comprehensive, one‑stop service to patients by answering billing questions, resolving payment issues, and advocating for patient concerns.
• Execute all accounts receivable functions, including cash collection, account reconciliation, discount application, and installment plan setup.
• Validate self‑pay account status and coordinate insurance billing when necessary.
• Manage undeliverable statements, ensuring compliance with internal policies and federal/state regulations.
• Collaborate with Revenue Management, Finance, and Clinical teams to coordinate revenue‑related activities and enhance patient satisfaction.
• Educate patients on billing processes, insurance coverage, and regulatory requirements at all complexity levels.
• Support system migrations and data integrity during mergers and acquisitions.
• Identify process improvement opportunities and present actionable recommendations to leadership.
• Complete assigned reports, projects, and ad‑hoc tasks with a high degree of accuracy and accountability.

Essential Qualifications

• High School Diploma or GED (required). Associate’s degree in Business, Finance, or related field is a plus.
• Minimum of 1 year of related work experience in billing, finance, or customer service.
• Strong verbal and written communication skills, with the ability to explain complex financial concepts in simple terms.
• Proficiency with billing and customer relationship management (CRM) systems.
• Knowledge of federal and state healthcare regulations, including HIPAA and billing compliance.
• Demonstrated ability to handle challenging conversations with empathy and professionalism.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.

Preferred Qualifications

• Experience in a healthcare billing or revenue cycle environment.
• Familiarity with insurance verification and adjudication processes.
• Background in customer retention and conflict resolution.
• Advanced proficiency in Microsoft Office Suite and data analysis tools.
• Certification in Revenue Cycle Management (RCM) or related field.

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical and problem‑solving abilities.
• Excellent time‑management and organizational skills.
• Adaptability to changing priorities and fast‑moving environments.
• Team collaboration and cross‑functional communication.
• Commitment to continuous learning and process improvement.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Financial Specialist Associate, you will have the opportunity to:

• Progress to senior billing specialist or revenue cycle analyst roles.
• Take on project leadership for system migrations or process improvement initiatives.
• Participate in mentorship programs and leadership training.
• Earn certifications in healthcare finance, billing, or customer service excellence.
• Contribute to company‑wide innovation projects that shape the future of patient financial support.

Work Environment & Culture at Brighthush

Brighthush fosters a culture of kindness, excellence, learning, innovation, and safety. Our remote workforce enjoys:

• Transparent communication channels and regular virtual town halls.
• Collaborative teams that celebrate successes and learn from challenges.
• Inclusive policies that support work‑life balance and personal well‑being.
• Access to cutting‑edge technology and tools that streamline daily tasks.
• Recognition programs that reward outstanding performance and teamwork.

Compensation & Perks

While specific salary ranges are confidential, Brighthush offers a competitive base pay that reflects experience and performance. In addition to the base salary, you will receive:

• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance with coverage for domestic partners.
• Paid time off, holidays, and a flexible remote work policy.
• 401(k) plan with company match and financial planning resources.
• Professional development stipend and tuition reimbursement.
• Wellness benefits, including mental health support and fitness allowances.

How to Apply

Ready to make a meaningful impact on patient financial experiences? Submit your application today and join the Brighthush family. We’re excited to learn how your skills and passion align with our mission.

Apply to Brighthush Now

Equal Opportunity Employer

Brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.