Senior Customer Success Manager – Expansion & Revenue Growth Specialist for AI‑Driven Financial Automation Solutions

About brighthush

brighthush is a global pioneer in AI‑powered financial automation, delivering intelligent solutions that transform how businesses manage cash flow, invoicing, and financial reporting. With a mission to democratize advanced finance technology, brighthush empowers small and mid‑size enterprises (SMBs) and mid‑market organizations to unlock operational efficiency, reduce manual effort, and gain real‑time insights—all while staying compliant with the latest regulatory standards. Our cloud‑native platform is trusted by thousands of customers worldwide, and our commitment to customer success is embedded in every product iteration and support interaction.

Why This Role Matters

In the fast‑evolving SaaS landscape, revenue growth is no longer a side hustle—it’s a core function of customer success. As a Senior Customer Success Manager – Expansion, you will be the catalyst that turns satisfied users into long‑term partners, driving upsell and cross‑sell opportunities across a dynamic portfolio of SMB and mid‑market accounts. Your deep product expertise, consultative mindset, and ability to translate complex AI concepts into plain language will directly influence brighthush’s growth trajectory and customer satisfaction scores.

Key Responsibilities

• Own a high‑impact portfolio of SMB and mid‑market accounts, focusing on expansion rather than retention alone.
• Identify, develop, and close upsell and cross‑sell opportunities by mapping customer journeys, uncovering unmet needs, and presenting tailored solutions.
• Serve as the primary point of contact for all client interactions, guiding non‑technical users through onboarding, adoption, and day‑to‑day usage with clear, jargon‑free communication.
• Act as a two‑way translator between customers and internal teams: capture pain points, convert them into actionable product feedback, and relay technical updates back to clients in an accessible manner.
• Monitor account health metrics (usage, NPS, renewal dates) to spot growth opportunities and mitigate churn risk proactively.
• Collaborate cross‑functionally with Sales, Support, Product, and Engineering to ensure a seamless, end‑to‑end customer experience.
• Become a product evangelist—deeply understand the AI algorithms, data pipelines, and integration capabilities that power brighthush’s platform, and communicate them in ways that resonate with business leaders.
• Drive quarterly and annual revenue targets through disciplined pipeline management, forecasting, and reporting.
• Mentor junior team members and share best practices to elevate the overall customer success function.

Essential Qualifications

• Minimum of 3–5 years of experience in Customer Success, Account Management, or B2B SaaS sales—preferably within a technology or fintech environment.
• Proven track record of consistently exceeding expansion targets, with documented success in upselling and cross‑selling to SMB and mid‑market accounts.
• Strong consultative selling skills: ability to uncover hidden needs, articulate ROI, and close deals with non‑technical stakeholders.
• Excellent written and verbal communication—capable of crafting concise emails, engaging webinars, and persuasive sales decks.
• Self‑motivated, organized, and comfortable managing a high volume of accounts in a remote setting.
• Data‑driven mindset: proficiency in using CRM (e.g., Salesforce, HubSpot) and analytics tools to track usage, health scores, and revenue metrics.
• Comfortable with numbers—target‑driven and able to translate performance data into actionable insights.

Preferred Qualifications

• Experience working with AI or machine‑learning products, especially in the finance or accounting domain.
• Background in financial services or accounting—understanding of cash flow, invoicing, and compliance challenges.
• Prior exposure to a high‑growth SaaS company with a global footprint.
• Knowledge of industry standards such as SOC 2, ISO 27001, or GDPR.
• Fluency in multiple languages (English plus at least one other language) is a plus for serving diverse markets.

Key Skills & Competencies

• Customer‑centric mindset—always putting the client’s success at the forefront.
• Strategic thinking—able to see the big picture while managing day‑to‑day details.
• Problem‑solving aptitude—turning challenges into opportunities for growth.
• Relationship building—establishing trust quickly with C‑suite executives and operational leaders.
• Adaptability—thriving in a fast‑paced, evolving product environment.
• Collaboration—working seamlessly with Sales, Product, Engineering, and Support teams.
• Presentation skills—confidently delivering product demos, workshops, and executive briefings.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. As a Senior Customer Success Manager, you will have the chance to:

• Progress to a Director of Customer Success role, overseeing a global team and shaping the customer experience strategy.
• Transition into Product Management or Sales Leadership by leveraging your deep customer insights and market knowledge.
• Participate in continuous learning programs—including AI fundamentals, advanced analytics, and leadership development workshops.
• Attend industry conferences, webinars, and roundtables to stay ahead of fintech trends and network with thought leaders.
• Contribute to internal knowledge bases, creating playbooks, case studies, and best‑practice guides that benefit the entire organization.

Work Environment & Culture at brighthush

brighthush is built on a foundation of innovation, transparency, and collaboration. Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls with the executive team.
• Real‑time collaboration tools (Slack, Teams, Miro) that foster cross‑functional teamwork.
• Quarterly in‑person retreats (1–2 times per year) to build camaraderie and align on strategy.
• A culture of continuous feedback—regular 1:1s, performance reviews, and peer recognition.
• Commitment to work‑life balance—flexible hours, unlimited vacation, and a focus on outcomes over hours.

Compensation & Benefits

Base Salary: $60,000 – $72,000 per year (depending on experience). Variable Component: $40,000 – $48,000 per year, paid monthly and tied to measurable expansion metrics. Total On‑Target Earnings (OTE): $100,000 – $120,000 per year. Benefits Package: Comprehensive health, dental, and vision insurance; 401(k) with company match; mental health resources; and a generous paid time off policy. Remote Work: Fully remote with occasional travel (1–2 times per quarter) for client visits, product demos, or team events. Professional Development: Annual budget for certifications, courses, and conference attendance. Equity: Eligible for company stock options as part of the long‑term incentive plan.

How to Apply

If you are passionate about driving revenue growth, building lasting customer relationships, and working at the intersection of AI and finance, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of financial automation.