Senior Customer Success Manager – Healthcare & Digital Transformation – Remote, Brighthush

About Brighthush

Brighthush is a trailblazer in the healthcare technology arena, delivering next‑generation solutions that empower organizations to unlock actionable insights, automate critical workflows, and elevate patient care. With a global footprint that spans Fortune 100 companies and mid‑market innovators alike, Brighthush is redefining how healthcare providers, payers, and life‑science firms harness data, streamline operations, and create value for patients and stakeholders.

Founded in 1991, Brighthush has grown into a vibrant community of nearly 4,000 employees who thrive on curiosity, collaboration, and a relentless commitment to excellence. Our culture is built around the #brighthush ethos—an employee‑centric philosophy that celebrates diversity, encourages continuous learning, and rewards bold ideas. Whether you’re a seasoned professional or an emerging talent, Brighthush offers a dynamic environment where you can grow, innovate, and make a tangible impact on the future of healthcare.

Why Join Brighthush?

• Mission‑Driven Impact: Every product and service we build is designed to improve patient outcomes, reduce costs, and streamline care delivery.
• Career Growth: We invest heavily in professional development through mentorship, leadership training, and cross‑functional projects.
• Inclusive Culture: Our teams are diverse, inclusive, and collaborative—ensuring that every voice is heard and valued.
• Competitive Compensation & Perks: We offer a comprehensive benefits package, including health, dental, vision, 401(k) matching, generous paid time off, remote work flexibility, and wellness programs.
• Innovation Hub: Work with cutting‑edge technologies such as AI, machine learning, and cloud analytics to solve real‑world healthcare challenges.

Position Overview

As a Senior Customer Success Manager at Brighthush, you will be the champion of our healthcare customers’ success journey—from onboarding through renewal and expansion. You will own the entire post‑implementation lifecycle, ensuring that our solutions deliver measurable value, drive adoption, and foster long‑term partnerships. Your strategic influence will shape product roadmaps, inform go‑to‑market strategies, and elevate the overall customer experience.

Key Responsibilities

• Retention & Growth Leadership: Serve as the primary point of contact for healthcare clients, guiding them through every phase of the customer lifecycle. Design and execute comprehensive Success Plans with clear objectives, deliverables, and monthly review checkpoints.
• Risk Mitigation & Save Plans: Identify early warning signs of churn, collaborate with account and leadership teams to develop tailored Save Plans, and mobilize cross‑functional resources to protect ARR and secure renewals.
• Customer Advocacy & Voice: Act as the internal advocate for customer needs, translating feedback into product enhancements. Build a network of customer champions who share success stories at industry events and serve as references.
• Escalation Management: Partner with support, sales, marketing, and product teams to resolve critical escalations swiftly. Keep leadership informed and ensure that corrective actions are executed promptly.
• Team Mentorship & Knowledge Sharing: Coach junior team members, share best practices, and influence the broader Customer Success community. Drive continuous improvement initiatives and contribute to the development of internal playbooks.
• Data‑Driven Insights: Leverage analytics tools (e.g., Gainsight, Salesforce) to monitor adoption metrics, forecast renewal risks, and report on key performance indicators to stakeholders.
• Strategic Partnerships: Collaborate with partner ecosystems to co‑create value propositions, expand service offerings, and drive joint‑go‑to‑market initiatives.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent experience).
• Minimum of 2 years of proven experience as a Customer Success Manager, preferably in the healthcare technology space.
• Demonstrated success managing or participating in cross‑functional projects that deliver measurable business outcomes.
• Strong understanding of healthcare operations, regulatory frameworks, and value‑based care models.
• Excellent oral and written communication skills, with the ability to present complex concepts to diverse audiences.
• Proficiency in Microsoft Windows, Microsoft Office, Salesforce, Gainsight, and other customer success platforms.
• Self‑motivated, highly organized, and capable of managing multiple priorities in a fast‑paced environment.
• Strong collaboration and interpersonal skills, with a track record of building rapport across teams and departments.
• Business and technology acumen, including familiarity with cloud‑based healthcare solutions and data analytics.

Preferred Qualifications

• Experience designing and executing Save Plans that successfully mitigate churn and protect ARR.
• Track record of building customer advocacy programs and securing references for high‑profile events.
• Proven ability to influence cross‑functional teams, secure consensus, and drive strategic initiatives.
• Experience with AI‑driven analytics platforms and a passion for leveraging technology to solve complex healthcare challenges.
• Advanced certifications in Customer Success Management, Healthcare Informatics, or related fields.

Core Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data Analysis & Insight Generation
• Project Management & Prioritization
• Conflict Resolution & Negotiation
• Influence & Leadership
• Adaptability & Resilience
• Continuous Learning & Innovation

Career Growth & Development

At Brighthush, your career trajectory is designed to accelerate. As a Senior Customer Success Manager, you will:

• Progress to Leadership Roles: Transition into Customer Success Leadership, Director, or VP positions.
• Cross‑Functional Opportunities: Work with Product, Sales, Marketing, and Engineering to broaden your skill set.
• Global Exposure: Collaborate with international teams and clients, gaining a global perspective on healthcare delivery.
• Professional Development: Access to internal training programs, industry conferences, and mentorship from senior leaders.
• Innovation Labs: Participate in hackathons and innovation challenges to shape the next generation of healthcare solutions.

Work Environment & Culture

Brighthush champions a flexible, remote‑first work model that empowers employees to balance professional and personal commitments. Our culture is rooted in:

• Transparency: Open communication channels, regular town halls, and a data‑driven decision‑making process.
• Collaboration: Cross‑functional teams that break down silos and work together to solve complex problems.
• Well‑Being: Comprehensive wellness programs, mental health resources, and a supportive community.
• Diversity & Inclusion: A commitment to creating an inclusive environment where every voice is heard.
• Recognition: Regular awards, shout‑outs, and career milestones celebrated across the organization.

Compensation & Benefits

While specific figures are tailored to experience and location, Brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options to share in the company’s growth.
• Health, dental, and vision insurance with generous coverage.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Wellness stipend, gym memberships, and mental health support.
• Employee assistance programs and family‑friendly benefits.

How to Apply

Ready to make a difference in the healthcare industry? Join Brighthush and help our customers unlock the full potential of their data and technology. Submit your application through our careers portal and let’s explore how you can contribute to our mission of transforming healthcare delivery.