Senior Customer Success Architect – Strategic Account Leadership & Observability Solutions

About brighthush and the Future of Observability

At brighthush, we’re redefining how businesses see and protect their digital ecosystems. In a world where data streams are growing at an exponential rate, the ability to observe, understand, and act on that data in real time is no longer a luxury—it’s a necessity. Our mission is simple yet powerful: empower organizations to harness the full potential of their cloud-native environments, reduce complexity, and accelerate innovation. We do this by blending cutting‑edge observability technology with a culture that values curiosity, collaboration, and bold thinking.

As a global leader in the observability space, brighthush is trusted by some of the most forward‑thinking brands in the world. We’ve helped companies reduce data volumes by up to 89% on average, freeing up engineering teams to focus on building the next generation of products. Our platform is built for the modern, containerized world, and it’s designed to scale from a single microservice to thousands of services across multiple clouds.

Why Join brighthush?

• Impact at Scale: Your work will directly influence how our largest customers monitor, troubleshoot, and secure their infrastructure.
• Remote‑First, Hybrid‑Friendly: Work from anywhere while collaborating with a distributed team that values trust, accountability, and shared success.
• Growth & Learning: We invest heavily in professional development, offering access to industry conferences, certifications, and internal knowledge‑sharing sessions.
• Diverse & Inclusive Culture: We celebrate differences and believe that diverse perspectives drive innovation.
• Competitive Compensation: Base salary ranges from $142,200 to $229,900 per year, with additional equity and performance bonuses.

Role Overview

The Customer Success Architect (CSA) is the strategic post‑sales leader for brighthush’s most critical accounts. You’ll act as the primary advisor, guiding customers through the entire lifecycle—from onboarding to expansion—while ensuring they derive maximum value from our observability platform. Your deep technical expertise, combined with a consultative mindset, will help customers unlock new use cases, mitigate risks, and achieve their business objectives.

Key Responsibilities

• Build and nurture trusted relationships across all levels of customer organizations, from technical teams to C‑suite executives.
• Develop, maintain, and execute comprehensive strategic account plans that align with each customer’s business goals.
• Lead high‑impact engagements such as multi‑stakeholder enablement sessions, executive business reviews, and new customer onboarding.
• Serve as the primary technical advisor, guiding customers on architecture, best practices, and platform adoption.
• Identify and proactively mitigate risks within your portfolio, ensuring high customer satisfaction and retention.
• Navigate the brighthush ecosystem to remove obstacles, accelerate adoption, and maximize ROI.
• Act as the voice of the customer, feeding insights into product development and customer success strategies.
• Drive measurable adoption of platform features, translating technical benefits into business value.
• Contribute to the evolution of brighthush’s Customer Success playbooks, ensuring continuous improvement and knowledge sharing.

Essential Qualifications

• 5+ years of experience in technical, customer‑facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
• Proven track record managing a portfolio of large, complex customers with $1M+ ARR, delivering measurable outcomes and driving strategic initiatives.
• Strong partnership experience with technical stakeholders (DevOps, Engineering, CTO/CIO) and the ability to tailor communication across diverse audiences.
• Strategic thinker who owns account strategy, influences executive conversations, and proactively drives adoption and expansion.
• Excellent project management, executive communication, discovery, stakeholder management, and value‑based storytelling skills.
• Hands‑on knowledge of observability, monitoring, and cloud‑native environments, with enthusiasm for technologies such as Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
• Curiosity, growth mindset, and the ability to turn ambiguity into opportunity.

Preferred Qualifications

• Experience in the cybersecurity or cloud‑security domain.
• Background in data‑driven decision making and ROI analysis.
• Familiarity with SaaS metrics such as NPS, CSAT, and churn.
• Previous experience leading cross‑functional teams or initiatives.

Skills & Competencies

• Strategic Account Management
• Technical Consulting & Architecture
• Customer Enablement & Training
• Stakeholder Engagement & Influence
• Data‑Driven Decision Making
• Project & Program Management
• Excellent Written & Verbal Communication
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as fast as the technology you work with. As a CSA, you’ll have the chance to:

• Lead cross‑functional initiatives that shape the future of our platform.
• Mentor junior team members and contribute to internal knowledge bases.
• Participate in industry conferences, webinars, and hackathons.
• Earn certifications in Kubernetes, cloud architecture, and observability.
• Move into senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture

brighthush is built on a foundation of trust, accountability, and shared success. Our hybrid model encourages collaboration across time zones while respecting personal work styles. We celebrate wins—both big and small—through regular shout‑outs, peer recognition programs, and quarterly town halls. Our culture is defined by:

• Innovation: We challenge the status quo and encourage bold ideas.
• Collaboration: Cross‑functional teams work together to solve complex problems.
• Integrity: We act with honesty and transparency in all interactions.
• Inclusion: Diverse perspectives are valued and amplified.
• Continuous Learning: We provide resources for skill development and career advancement.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary ranging from $142,200 to $229,900 per year, commensurate with experience.
• Performance‑based bonuses and equity awards (restricted stock units).
• Comprehensive health, dental, and vision plans.
• Flexible paid time off and a generous parental leave policy.
• 401(k) matching and financial wellness resources.
• Wellness programs, including gym memberships and mental health support.
• Remote work stipend and home‑office equipment allowance.

How to Apply

If you’re passionate about driving customer success in a fast‑paced, technology‑driven environment, we want to hear from you. Join brighthush and help shape the future of observability while building a rewarding career.

Ready to make an impact? and become a key player in our Customer Success organization.