Experienced Customer Pay Collector – Billing & Collections Specialist for High‑Volume Healthcare Operations

About brighthush

At brighthush, we are redefining the way patients experience healthcare finance. Our mission is to create a seamless, compassionate, and transparent billing journey that empowers patients to focus on their health while we handle the numbers. With a growing network of medical centers across the country, brighthush is at the forefront of innovation in patient payment solutions, leveraging cutting‑edge technology and a culture of continuous improvement.

Why Join brighthush?

When you become part of brighthush, you are not just filling a role—you are becoming a vital member of a team that values integrity, collaboration, and customer‑centric thinking. Our people thrive in an environment that rewards initiative, celebrates successes, and supports professional growth. Whether you’re a seasoned collections professional or a recent graduate eager to learn, brighthush offers the resources, mentorship, and career pathways to help you reach your full potential.

Position Overview

The Customer Pay Collector is a cornerstone of our revenue cycle management. Based in our Florida hub, this role is responsible for proactively engaging patients, resolving billing discrepancies, and ensuring that accounts are brought current in a timely, courteous manner. You will work closely with the billing, insurance, and patient services teams to maintain accurate financial records and meet departmental goals.

Key Responsibilities

• Initiate outbound calls to patients with outstanding balances, offering payment options and payment plans that fit their financial situation.
• Handle inbound calls efficiently, ensuring that every patient interaction is resolved within the first contact whenever possible.
• Process payments, set up recurring payment plans, and manage payment authorizations with precision.
• Maintain meticulous accounts receivable records, updating the system with every transaction and ensuring data integrity.
• Resolve billing discrepancies by collaborating with the billing department, insurance carriers, and patients.
• Escalate complex or unresolved issues to the collections manager, providing clear documentation and recommended actions.
• Collect and submit change‑of‑insurance information, ensuring that patient records are current and accurate.
• Respond to mail and electronic requests from patients, insurance companies, and internal stakeholders.
• Track and report on key performance indicators such as collection rates, average days to collect, and call volume.
• Participate in continuous improvement initiatives, sharing insights and best practices to enhance the collections process.

Essential Qualifications

• Minimum of 2 years experience in a high‑volume call center environment.
• At least 1 year of direct collections experience, preferably in a healthcare setting.
• Strong understanding of billing and collections procedures, including insurance verification and claim adjudication.
• Proficiency in accounts receivable management and financial record keeping.
• Exceptional written and verbal communication skills, with the ability to explain complex billing concepts in simple terms.
• Demonstrated ability to prioritize tasks, manage multiple responsibilities, and meet tight deadlines.
• High attention to detail and a goal‑oriented mindset.
• Commitment to delivering outstanding customer service and fostering positive patient relationships.

Preferred Qualifications

• Experience with electronic health record (EHR) systems and billing software such as Epic, Athenahealth, or Meditech.
• Knowledge of state and federal regulations related to healthcare billing and collections (e.g., HIPAA, HITECH).
• Prior exposure to patient payment plans and financial counseling.
• Proficiency in multiple languages, especially Spanish, to better serve a diverse patient population.
• Certification in collections or billing (e.g., Certified Collections Professional).

Core Competencies & Skills

• Customer‑First Mindset: Empathy, patience, and the ability to turn challenging conversations into positive outcomes.
• Analytical Thinking: Ability to interpret financial data, spot trends, and propose actionable solutions.
• Tech Savvy: Comfortable navigating multiple software platforms and quickly learning new tools.
• Team Collaboration: Works effectively with billing, insurance, and patient services teams to resolve issues.
• Adaptability: Thrives in a fast‑paced environment and adjusts to changing priorities.
• Integrity & Confidentiality: Handles sensitive patient information with the utmost discretion.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Customer Pay Collector, you will have access to:

• Structured onboarding and mentorship programs that pair you with experienced collections leaders.
• Regular training sessions on new billing technologies, regulatory updates, and customer service best practices.
• Cross‑functional projects that expose you to other areas of the revenue cycle, such as coding, insurance verification, and patient financial counseling.
• Clear career pathways to roles such as Senior Collections Specialist, Collections Team Lead, or Revenue Cycle Analyst.
• Opportunities to earn industry certifications and attend conferences that keep you at the cutting edge of healthcare finance.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our Florida office is a modern, open‑plan space equipped with ergonomic workstations, high‑speed internet, and a relaxed break area stocked with healthy snacks. We celebrate diversity, encourage open dialogue, and provide a supportive environment where every team member’s voice is heard.

Key Cultural Pillars

• Respect & Inclusion: Every employee is valued for their unique perspective.
• Continuous Improvement: We actively seek feedback and implement changes that enhance efficiency and employee satisfaction.
• Work‑Life Balance: Flexible scheduling options and remote work opportunities help you maintain a healthy balance.
• Recognition & Rewards: Monthly awards, spot bonuses, and public shout‑outs celebrate outstanding performance.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards and your experience level.
• Performance‑based bonuses tied to collection metrics and departmental goals.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including gym memberships and mental health resources.
• Flexible work arrangements and a supportive remote‑work policy.

How to Apply

If you are ready to bring your collections expertise to a forward‑thinking organization that values your contributions, we encourage you to apply today. Join brighthush and help us transform the patient payment experience while advancing your career in a dynamic, supportive environment.