Seasoned Part‑Time 2nd Shift Customer Service Specialist – Logistics & Transportation Excellence at brighthush
About brighthush
brighthush is not just a logistics company; it’s a movement that keeps America’s supply chains humming. With more than 30 years of experience, we deliver ground, expedited, and full truckload services across the United States and Canada, earning a reputation for speed, reliability, and an unwavering commitment to customer satisfaction. Our culture is built on collaboration, respect, and a relentless pursuit of excellence. Many of our team members have grown with us for 2 to 15 years, reflecting our low turnover and high employee engagement.
Why brighthush is the Place to Grow Your Career
At brighthush, we operate 24/7/365, and every shift is an opportunity to make a difference. We’re expanding into new markets, investing heavily in cutting‑edge technology, and constantly refining our processes to deliver a seamless customer experience. Our small yet powerful office in the suburbs of South Barrington, IL, serves as the nerve center for our dedicated operations and customer service teams. If you’re looking for a role that offers flexibility, meaningful impact, and a supportive work environment, brighthush is the place for you.
Position Overview
We are looking for a highly motivated, dependable, and customer‑centric Part‑Time 2nd Shift Customer Service Specialist to join our team. In this role, you will be the first point of contact for customers and drivers, ensuring smooth communication, accurate load status updates, and timely resolution of any issues. Your work will directly influence our service reputation and operational efficiency.
Key Responsibilities
- Answer incoming phone calls and provide professional assistance to both customers and drivers.
- Maintain consistent communication with drivers and customers, confirming estimated times of arrival (ETAs) and ensuring all parties are aligned.
- Verify that drivers have the correct load details and that shipments are properly unloaded and documented.
- Escalate any operational or customer service issues to the appropriate teams—customer, driver, or load planner—ensuring swift resolution.
- Update load status for both customers and drivers using our proprietary web portals and internal software.
- Adapt to changing priorities and workload fluctuations, especially during peak periods or unexpected delays.
- Collaborate with cross‑functional teams to improve processes and enhance customer satisfaction.
Essential Qualifications
- High school diploma or equivalent.
- Minimum of 5 years of customer service experience (preferably in a transportation or logistics environment).
- Strong motivation and a proactive attitude toward problem solving.
- Exceptional reliability—punctuality and consistency are critical in a fast‑paced environment.
- Ability to work independently while staying focused on tasks and deadlines.
- Comfortable handling high call volumes and maintaining composure under pressure.
Preferred Qualifications
- Experience in the transportation or logistics industry.
- Excellent attention to detail and organizational skills.
- Team‑oriented mindset with a collaborative spirit.
- Proficiency in multitasking and adapting to shifting priorities.
- Basic computer literacy and familiarity with customer relationship management (CRM) tools.
Skills & Competencies
- Outstanding verbal and written communication skills.
- Strong problem‑solving and decision‑making abilities.
- Customer‑first mindset with a passion for delivering exceptional service.
- Time‑management skills and the ability to prioritize tasks effectively.
- Adaptability to new technologies and processes.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Specialist, you’ll gain exposure to all facets of our operations, from dispatch to delivery. Opportunities for advancement include:
- Senior Customer Service Representative
- Team Lead or Shift Supervisor
- Operations Coordinator or Planner
- Training and Development roles within the customer service or operations departments
We also offer ongoing training programs, mentorship, and access to industry conferences to help you stay ahead of trends and sharpen your skill set.
Work Environment & Company Culture
brighthush prides itself on a collaborative, inclusive, and energetic work environment. Our team values transparency, mutual respect, and a shared commitment to excellence. We celebrate achievements, encourage open communication, and support work‑life balance—even in a 24/7 operation. Employees enjoy a supportive culture where ideas are heard, and contributions are recognized.
Compensation, Perks, and Benefits
While the hourly rate for this part‑time role ranges from $19 to $21 per hour—adjusted based on experience—brighthush offers a comprehensive benefits package for eligible employees, including:
- Health, dental, and vision insurance (for full‑time employees)
- Paid time off and holiday scheduling flexibility
- Employee discount programs on transportation services
- Professional development budget and tuition reimbursement
- Employee recognition programs and team‑building events
For part‑time associates, we provide flexible scheduling options, paid training, and the opportunity to transition into full‑time roles as they become available.
Schedule & Flexibility
This position is scheduled for the 2nd shift, Friday from 2:00 PM to 7:00 PM. Flexibility is essential—occasionally, early starts or late finishes may be required based on workload. We value employees who can adapt to these changes while maintaining high service standards.
How to Apply
If you’re a motivated, dependable, and customer‑focused professional ready to contribute to a fast‑paced logistics leader, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us and help shape the future of transportation and customer service.