Experienced Customer Service Representative – Call Center Specialist with Payment Processing & Account Management – Remote Opportunity at brighthush

About brighthush

brighthush is a leading provider of integrated waste management solutions, dedicated to delivering exceptional customer service and sustainable environmental practices across the United States. With a strong commitment to innovation, community engagement, and employee growth, brighthush has earned a reputation for excellence in the utilities sector. As we expand our footprint, we’re looking for passionate, customer‑centric professionals to join our remote team and help us maintain the high standards our clients expect.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, continuous learning, and recognition. Whether you’re a seasoned call‑center veteran or just starting your career, you’ll find a supportive environment that values your contributions and encourages you to grow. Our remote work model offers flexibility, while our comprehensive benefits package ensures you’re taken care of both professionally and personally.

Key Responsibilities

• Customer Interaction: Handle inbound calls from residential and commercial customers, providing timely, accurate, and courteous assistance.
• Payment Processing: Process payments securely, reconcile transactions, and ensure accurate billing records.
• Account Management: Maintain up‑to‑date account information, update customer profiles, and resolve account discrepancies.
• Issue Resolution: Identify customer concerns, troubleshoot issues, and coordinate with internal teams to deliver swift solutions.
• Data Entry & Reporting: Enter data accurately into the Tower CRM system, generate daily activity reports, and track key performance metrics.
• Compliance & Quality Assurance: Adhere to company policies, regulatory requirements, and quality standards to ensure consistent service delivery.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements.

Essential Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience in a call‑center environment.
• Proficiency in Microsoft Outlook, Word, and Excel (including data manipulation and basic formulas).
• Excellent verbal and written communication skills in English.
• Strong data entry accuracy and attention to detail.
• Valid work authorization for the United States.
• Ability to work independently in a remote setting, managing time and priorities effectively.

Preferred Qualifications

• Experience with payment processing systems and billing software.
• Familiarity with Tower or similar CRM platforms.
• Background in the utilities or waste management industry.
• Multilingual abilities (Spanish, French, or other languages).
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.

Core Skills & Competencies

• Customer‑First Mindset: Empathy, patience, and a genuine desire to help customers.
• Communication: Clear articulation, active listening, and concise written communication.
• Problem Solving: Analytical thinking, troubleshooting, and creative solution‑finding.
• Technical Proficiency: Comfortable navigating multiple software applications and quickly learning new tools.
• Time Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product knowledge, customer service excellence, and industry trends.
• Opportunities to cross‑train in related roles such as Billing Specialist, Account Manager, or Technical Support.
• Clear career pathways to senior customer service positions, team lead roles, or managerial tracks.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Working remotely from Sheboygan Falls, Wisconsin, you’ll enjoy the flexibility of a home‑based role while staying connected to a vibrant, inclusive team. Our culture is built on:

• Flexibility: Flexible scheduling options to accommodate personal commitments.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and open communication channels.
• Recognition: Employee of the Month, performance bonuses, and public acknowledgment of achievements.
• Well‑Being: Access to mental health resources, wellness webinars, and a supportive work‑life balance philosophy.

Compensation & Benefits

We offer a competitive base salary of USD 39,520 per year, commensurate with experience and performance. In addition to the base pay, you’ll enjoy:

• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Planning: 401(k) plan with company matching.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Parental Leave: Generous maternity and paternity leave policies.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to take the next step in your customer service career? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can help us continue to deliver outstanding service to our customers.

Apply to this job at brighthush

Closing Statement

At brighthush, every call you handle is an opportunity to make a difference in our community and the environment. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow with a forward‑thinking organization, we want to hear from you. Apply today and become part of a team that values excellence, innovation, and the well‑being of its people.