Senior Customer Success Manager – Real Estate Lead Generation & CRM Optimization Specialist at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers real estate professionals to thrive in a digital‑first marketplace. By blending cutting‑edge software with proven sales strategies, we deliver tools that help agents and teams capture, nurture, and convert high‑quality leads faster than ever before. Our mission is simple: to light up the path to success for every real estate agent we serve.

Why Join brighthush?

At brighthush, you’ll be part of a culture that celebrates curiosity, collaboration, and continuous improvement. We’re a remote‑first organization that values flexibility, autonomy, and work‑life harmony. Our team is built on a foundation of trust, transparency, and a shared commitment to delivering exceptional value to our customers. If you’re passionate about customer success, love solving complex problems, and want to make a measurable impact in the real estate tech space, brighthush is the place for you.

Key Responsibilities

• Customer Coaching & Onboarding: Design and deliver personalized onboarding journeys that accelerate adoption of our CRM platform and lead‑generation tools.
• CRM Workflow Optimization: Analyze existing workflows, identify bottlenecks, and implement streamlined processes that increase efficiency and conversion rates.
• Insight & Feedback Loop: Gather, analyze, and synthesize customer feedback to inform product enhancements and feature prioritization.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Engineering teams to ensure a seamless customer experience from acquisition to renewal.
• Performance Metrics & Reporting: Track key success metrics (NPS, churn, upsell revenue) and present actionable insights to senior leadership.
• Thought Leadership: Represent brighthush at industry events, webinars, and community forums, positioning our brand as a trusted advisor in real estate technology.
• Continuous Learning: Stay current on industry trends, emerging technologies, and best practices in customer success and real estate lead generation.

Essential Qualifications

• Minimum 5 years of experience in customer success, account management, or a related role within the real estate or lead‑generation industry.
• Deep expertise in Follow Up Boss – from basic configuration to advanced automation and reporting.
• Proven track record of scaling customer success functions, driving adoption, and reducing churn in a SaaS environment.
• Strong analytical mindset with the ability to translate data into actionable strategies.
• Excellent communication skills in English, both written and verbal, with the ability to articulate complex concepts to diverse audiences.
• Experience working in a fully remote setting, demonstrating self‑discipline, time‑management, and proactive collaboration.

Preferred Qualifications

• Experience with other real‑estate CRM platforms such as Real Geeks, BoomTown, or LionDesk.
• Background in sales or marketing within the real‑estate sector.
• Certifications in customer success (CSM, CSPO) or related fields.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Core Competencies & Skills

• Customer‑Centric Mindset: A genuine passion for helping clients achieve their goals.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Problem‑Solving: Creative, data‑driven solutions to complex challenges.
• Project Management: Proven ability to lead initiatives from conception to execution.
• Technical Proficiency: Comfortable navigating CRM dashboards, data exports, and basic scripting.
• Leadership: Mentoring junior team members and fostering a culture of continuous improvement.

Career Growth & Development

At brighthush, your career trajectory is as dynamic as the industry we serve. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to a curated library of courses, webinars, and certifications in customer success, real‑estate technology, and leadership.
• Clear promotion pathways – from Senior Customer Success Manager to Director of Customer Success, and beyond.
• Opportunities to influence product strategy and shape the future of our platform.

Work Environment & Culture

Our remote‑first model means you can work from anywhere in the United States, while still enjoying:

• Weekly virtual coffee chats and team building events.
• Quarterly all‑hands meetings that keep everyone aligned and inspired.
• A culture that values transparency, psychological safety, and open feedback.
• Flexible work hours that respect your personal commitments.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and upsell revenue.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Unlimited paid time off and a generous parental leave policy.
• Professional development stipend and reimbursement for relevant certifications.
• Annual company retreats and team off‑sites.

How to Apply

If you’re ready to lead the charge in transforming how real‑estate professionals engage with technology, we’d love to hear from you. Submit your application through our careers portal and join a team that’s redefining success in the industry.