Dynamic Customer Success Manager – K‑12 STEM Education & EdTech Implementation Specialist for brighthush

About brighthush

brighthush is a trailblazing EdTech company that is redefining how K‑12 schools ignite curiosity, foster critical thinking, and prepare students for the future of work. By blending cutting‑edge technology with hands‑on, project‑based learning, we empower educators to deliver immersive STEM experiences that resonate across classrooms, districts, and communities. Our mission is simple yet ambitious: to make high‑quality STEM education accessible, engaging, and measurable for every student, everywhere.

Why Join brighthush?

At brighthush, you’ll be part of a passionate, purpose‑driven team that thrives on innovation, collaboration, and impact. We celebrate diversity, encourage continuous learning, and reward results. As a Customer Success Manager, you’ll be the bridge between our visionary product and the schools that rely on it to transform learning. Your work will directly influence student outcomes, teacher confidence, and district success.

Key Responsibilities

Customer Onboarding & Adoption

• Partner with Technical Support and Implementation teams to guide schools through a seamless post‑sale onboarding journey, ensuring alignment on goals, milestones, and responsibilities.
• Maintain proactive communication with school and district stakeholders, demystifying the implementation process and providing clear visibility into progress.
• Build early, trust‑based relationships with educators and administrators, gaining a deep understanding of their objectives, expectations, and priorities for the brighthush STEM program.

Relationship & Account Management

• Serve as the primary owner of the customer relationship, cultivating trust across stakeholder groups to strengthen engagement, sustain program continuity, and reinforce the value of brighthush.
• Collaborate closely with territory Sales representatives through regular account syncs, keeping them informed on account health, stakeholder changes, and emerging opportunities for a unified, coordinated approach.
• Schedule and deliver quarterly business reviews (QBRs) and executive business reviews (EBRs), showcasing usage analytics, student outcomes, and ROI to administrators, STEM coordinators, and other district leaders.
• Develop a comprehensive understanding of each customer’s decision‑maker journey, including goals, priorities, key stakeholders, decision‑making processes, and evolving needs throughout the partnership.

Retention, Expansion & Advocacy

• Proactively forecast renewal risk using data signals from HubSpot, Salesforce, and customer feedback.
• Identify and qualify expansion opportunities by understanding each school’s evolving needs and growth potential.
• Design and execute customer success and renewal plans that demonstrate the value of brighthush’s integrated STEM ecosystem and support long‑term partnerships.
• Cultivate customer advocates and secure opportunities for references, testimonials, case studies, and participation in brighthush events or professional learning initiatives.

Issue Resolution & Support Escalation

• Own customer concerns and coordinate with Technical Support, Facilitator Success, Product, and other internal teams to drive resolution of customer‑impacting issues.
• Maintain transparent communication loops with customers during escalations, ensuring they feel heard and supported.

Voice of the Customer & Continuous Improvement

• Log qualitative feedback and feature requests in Salesforce and other designated systems.
• Share trend insights with Product and Marketing teams to influence roadmap and messaging.
• Advocate for the needs of brighthush schools and districts while balancing customer priorities with company goals and available resources.

Data Hygiene & Reporting

• Maintain accurate and timely Salesforce records of customer engagements, opportunities, contacts, and key account activities.
• Communicate account status, customer risks, renewal progress, and growth opportunities to Customer Experience leadership and relevant internal teams.
• Leverage Monday.com dashboards to track project milestones and communicate status internally.

Essential Qualifications

• Bachelor’s degree or equivalent experience in Customer Success, Account Management, or K‑12 EdTech implementation.
• 5+ years of proven success in renewals within a subscription/SaaS or curriculum‑as‑a‑service environment.
• Deep familiarity with U.S. K‑12 buying cycles, funding sources, and classroom dynamics.
• Excellent virtual facilitation, presentation, and storytelling skills.
• Strong data orientation—comfortable building reports in Salesforce and interpreting engagement analytics.
• Ability to work independently in a fully remote, distributed team with strong asynchronous communication habits.
• Experience with HubSpot, Salesforce, Monday.com, and Microsoft 365 (Teams/Outlook).

Preferred Qualifications

• Prior teaching or district‑level instructional coaching experience.
• Exposure to STEM or project‑based learning pedagogies.
• Experience preparing for and leading QBRs, EBRs, and other key customer journey milestones.
• Travel up to 15% primarily for on‑site school launches, regional conferences, and company events.

Skills & Competencies

• Strategic thinking and problem‑solving.
• Exceptional communication and interpersonal skills.
• Customer‑centric mindset with a passion for education.
• Project management and organizational excellence.
• Analytical mindset with proficiency in data interpretation.
• Adaptability and resilience in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should be as dynamic as the solutions we deliver. As a Customer Success Manager, you’ll have the chance to:

• Progress into senior customer success roles, such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Lead cross‑functional initiatives, influencing product development, marketing, and sales strategies.
• Participate in continuous learning programs, including industry conferences, leadership workshops, and specialized EdTech certifications.
• Mentor junior team members, fostering a culture of knowledge sharing and collaboration.

Work Environment & Company Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparent communication and open feedback loops.
• A commitment to diversity, equity, and inclusion.
• Collaborative teamwork that transcends geographic boundaries.
• A focus on measurable impact and continuous improvement.

Compensation, Perks & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base salary range: $75,000 – $95,000, commensurate with experience.
• Health Care Plan (Medical, Dental, Vision, Ancillary).
• Retirement Plan (401(k) with company match, IRA).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off (Vacation & 14 Paid Holidays annually).
• Family Leave (Maternity, Paternity).
• Short‑Term & Long‑Term Disability Options.
• Professional development stipend and conference travel support.
• Flexible work schedule and remote work stipend.

Location & Travel

We are looking for candidates located in the Midwestern United States. While the role is primarily remote, you may be required to travel up to 15% for on‑site school launches, regional conferences, and company events.

How to Apply

Ready to make a tangible difference in STEM education? Join brighthush and help schools unlock their full potential. Click the link below to submit your application and become part of a team that is shaping the future of learning.