Experienced Customer Service Representative – Logistics & Transportation Support Specialist – Remote Opportunities Across Major US Cities

About brighthush

brighthush is a forward‑thinking leader in the transportation and logistics sector, dedicated to delivering seamless freight solutions that connect businesses worldwide. With a culture rooted in innovation, integrity, and customer obsession, we empower our teams to drive operational excellence and create lasting value for our partners. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your contributions matter and your career can flourish.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of a thriving logistics ecosystem. Our remote teams operate across key U.S. hubs—Kansas City, Las Vegas, Denver, Bismarck, Houston, Phoenix, and Eagan—allowing you to work from the comfort of your own space while staying connected to a vibrant, collaborative community. We invest in continuous learning, provide competitive compensation, and recognize the hard work of every team member through a comprehensive benefits package.

Key Responsibilities

• Serve as the first point of contact for inbound customer inquiries via phone, email, and chat, delivering timely, accurate, and courteous responses.
• Generate freight quotes, ensuring compliance with pricing guidelines and internal policies.
• Coordinate shipment schedules, liaising with carriers, dispatch, and internal stakeholders to guarantee on‑time delivery.
• Maintain detailed, up‑to‑date records in our CRM and transportation management systems.
• Identify and resolve customer issues, escalating complex matters to the appropriate departments while maintaining a high level of customer satisfaction.
• Collaborate with cross‑functional teams—operations, billing, and sales—to streamline processes and enhance the customer experience.
• Participate in continuous improvement initiatives, providing feedback on system enhancements and workflow efficiencies.

Essential Qualifications

• Minimum of 3 years of proven customer service experience, preferably within the transportation or logistics industry.
• Exceptional verbal and written communication skills in English, with a professional tone and strong listening abilities.
• Proficiency in computer applications, including Microsoft Office Suite, CRM platforms, and basic data entry.
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment.
• Self‑motivated, independent worker who thrives in a remote setting and demonstrates high accountability.
• Valid driver’s license and reliable transportation are a plus, especially for roles that may require occasional on‑site visits.
• Knowledge of transportation logistics, freight terminology, and carrier relationships is highly desirable.

Preferred Qualifications

• Experience with transportation management systems (TMS) or freight brokerage platforms.
• Background in logistics, supply chain, or related fields.
• Multilingual capabilities to serve a diverse customer base.
• Previous remote work experience with a track record of meeting or exceeding performance metrics.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delighting customers.
• Analytical Thinking: Ability to interpret data, spot trends, and recommend actionable improvements.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Adaptability: Quick to adjust to evolving processes, policies, and market conditions.
• Team Collaboration: Strong interpersonal skills to work effectively with remote colleagues across departments.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a virtual environment.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on industry best practices, new technologies, and customer engagement strategies.
• Clear career pathways to roles such as Senior Customer Support Specialist, Team Lead, or Operations Analyst.
• Cross‑functional projects that broaden your skill set and expose you to different facets of the logistics value chain.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a tight‑knit community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital channels for knowledge sharing, such as Slack, Microsoft Teams, and an internal knowledge base.
• Annual virtual retreats and regional meet‑ups for networking and team building.
• An inclusive environment that celebrates diversity, equity, and belonging.

Compensation & Benefits

Salary Range: USD 37,440 – 41,600 per year, commensurate with experience and performance. Benefits Package:

• Generous paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Flexible work hours and remote work flexibility.
• Employee assistance program and wellness resources.
• Professional development stipend for courses, certifications, and conferences.

Location & Remote Flexibility

This role is fully remote but requires residency in one of the following U.S. cities: Kansas City, Las Vegas, Denver, Bismarck, Houston, Phoenix, or Eagan. This ensures reliable connectivity and alignment with our regional support teams.

How to Apply

If you’re ready to bring your customer service expertise to a dynamic, growth‑oriented logistics company, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this position at brighthush

Closing Statement

At brighthush, we’re not just moving freight—we’re moving people’s businesses forward. Your role as a Customer Service Representative will be pivotal in ensuring our clients receive the highest level of support and satisfaction. If you thrive in a fast‑paced, remote environment and are passionate about logistics, we invite you to apply today and help shape the future of transportation with brighthush.