Bilingual Spanish/English Insurance Customer Service Representative – Nevada Property & Casualty Specialist with Remote Flexibility and Competitive Compensation

About brighthush and the Opportunity

brighthush is a forward‑thinking insurance partner that blends cutting‑edge technology with a human touch to deliver personalized protection solutions across Nevada. With a reputation for integrity, innovation, and community engagement, brighthush empowers its team members to grow, learn, and make a tangible impact on the lives of policyholders. We’re looking for a dynamic, bilingual customer service professional who can navigate the complexities of property and casualty insurance while providing exceptional service in both English and Spanish.

Why Join brighthush?

At brighthush, we believe that great service starts with great people. Our culture is built on collaboration, continuous improvement, and a shared commitment to customer satisfaction. As a member of our remote team, you’ll enjoy:

• Flexible work arrangements that let you balance professional growth with personal life.
• Access to industry‑leading training programs and certifications.
• A supportive environment that values diversity, equity, and inclusion.
• Competitive compensation and a comprehensive benefits package.

Key Responsibilities

In this role, you will be the frontline advocate for our policyholders, ensuring their questions are answered accurately and promptly. Your day‑to‑day tasks will include:

• Policyholder Support: Respond to inquiries via phone, email, and chat, providing clear, concise, and empathetic guidance on policy coverage, claims, and billing.
• Policy Review & Documentation: Examine policy documents, verify details, and update records in our CRM system to maintain data integrity.
• Customer Interaction Logging: Record all interactions meticulously, ensuring compliance with regulatory standards and internal quality metrics.
• Cross‑Functional Collaboration: Work closely with underwriting, claims, and billing teams to resolve complex issues and streamline processes.
• Continuous Improvement: Identify trends in customer feedback and propose actionable solutions to enhance service delivery.
• Compliance & Ethics: Adhere to all state and federal regulations, including Nevada Property & Casualty licensing requirements, and uphold brighthush’s code of conduct.

Essential Qualifications

• Fluency in both Spanish and English, with strong verbal and written communication skills.
• Valid Nevada Property & Casualty Insurance License (or the ability to obtain one within 90 days).
• High school diploma or equivalent; a bachelor’s degree in business, communications, or a related field is a plus.
• Prior experience in insurance, finance, or a customer‑facing role that demonstrates a commitment to service excellence.
• Proficiency with computer systems, including Microsoft Office Suite, CRM platforms, and basic data entry.
• Strong problem‑solving skills and the ability to remain calm under pressure.

Preferred Qualifications

• Notary public commission or experience in notarization services.
• Experience with insurance policy administration or claims processing.
• Knowledge of Nevada state insurance regulations and compliance standards.
• Experience working in a remote or virtual team environment.
• Additional language skills beyond Spanish and English.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help clients navigate their insurance needs.
• Attention to Detail: Accuracy in data entry, policy review, and documentation.
• Adaptability: Ability to adjust to evolving policies, technology, and customer expectations.
• Team Collaboration: Willingness to share knowledge and support colleagues across functions.
• Time Management: Efficiently prioritize tasks to meet service level agreements.
• Tech Savvy: Comfortable learning new software tools and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Bilingual Customer Service Representative, you’ll have access to:

• Structured onboarding that covers product knowledge, compliance, and customer service best practices.
• Mentorship programs pairing you with experienced agents and managers.
• Certification pathways, including advanced insurance licensing and specialized training in claims or underwriting.
• Internal career ladders that allow progression to roles such as Senior Customer Advocate, Team Lead, or Policy Specialist.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.

Work Environment & Culture

Our remote work model is designed to foster autonomy while maintaining strong team cohesion. You’ll participate in weekly virtual huddles, quarterly town halls, and monthly knowledge‑sharing sessions. brighthush values:

• Transparency: Open communication channels at all levels.
• Innovation: Encouragement to experiment with new ideas and tools.
• Well‑being: Resources for mental health, physical fitness, and work‑life balance.
• Community: Volunteer initiatives and local partnerships that give back to Nevada.

Compensation & Benefits

We offer a competitive salary range of USD 24,960 to 45,760 per year, commensurate with experience and licensing status. In addition, you’ll receive:

• Generous paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Life and disability coverage.
• Employee assistance program (EAP) for personal and professional support.
• Continuing education stipend for industry certifications.
• Flexible work hours and a fully equipped home office stipend.

How to Apply

Ready to bring your bilingual expertise and customer‑service passion to brighthush? Submit your application through our career portal and join a team that values your voice, your growth, and your commitment to excellence.

Conclusion

At brighthush, we’re more than an insurance agency—we’re a community of dedicated professionals who believe that every policyholder deserves clear, compassionate, and reliable support. If you’re fluent in Spanish and English, hold a Nevada Property & Casualty license, and thrive in a fast‑paced, customer‑centric environment, we want to hear from you. Take the next step in your career and help us protect the people and businesses that make Nevada thrive.