Dynamic Customer Service Representative – Order Processing, Delivery Coordination, and Client Support in the Construction Products Industry at brighthush

About brighthush

brighthush is a trailblazer in the North American construction products market, renowned for its high‑quality metal roof and wall systems, as well as innovative pre‑engineered building solutions. With a legacy of more than 30 years, brighthush has consistently delivered cutting‑edge products that help architects, builders, and homeowners create safer, more sustainable, and visually striking structures. Our commitment to excellence is reflected in every aspect of our business—from research and development to customer service and supply chain management. As a forward‑thinking organization, brighthush embraces technology, fosters a culture of continuous improvement, and places people at the heart of everything we do.

Role Overview

As a Customer Service Representative at brighthush, you will be the frontline liaison between our customers and the internal teams that bring their projects to life. Your role will involve processing orders, coordinating deliveries, and providing exceptional support to a diverse clientele that includes contractors, architects, and retail partners. You will play a pivotal part in ensuring that every customer interaction reflects the high standards of quality and service that brighthush is known for.

Key Responsibilities

• Order Processing: Accurately enter and verify customer orders in our Oracle-based system, ensuring all details—product specifications, quantities, and delivery dates—are captured correctly.
• Delivery Coordination: Work closely with logistics and warehouse teams to schedule shipments, track deliveries, and resolve any shipping discrepancies or delays.
• Customer Support: Serve as the primary point of contact for customer inquiries, providing timely, accurate information on product availability, pricing, and technical specifications.
• Documentation Management: Maintain organized records of all customer interactions, order histories, and support tickets in Microsoft Outlook and SharePoint.
• Cross‑Functional Collaboration: Partner with sales, engineering, and finance departments to resolve complex customer issues and ensure seamless project execution.
• Data Analysis: Monitor order trends, identify potential bottlenecks, and recommend process improvements to enhance customer satisfaction and operational efficiency.
• Compliance & Quality Assurance: Adhere to company policies, industry regulations, and safety standards in all customer service activities.

Essential Qualifications

• Minimum of 2 years of post‑secondary education (associate’s degree or higher).
• At least 2 years of experience in customer service or sales support within the construction or manufacturing sector.
• Proficiency with Microsoft Outlook, Word, and Excel, including the ability to create detailed reports and presentations.
• Strong written and verbal communication skills, with a customer‑centric mindset.
• Basic mathematical proficiency for handling pricing, discounts, and order calculations.
• Ability to read and interpret building drawings and product specifications.
• Experience using Oracle or similar ERP systems is highly desirable.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, or a related field.
• Prior experience in construction products sales or technical support.
• Knowledge of building codes, material standards, and industry best practices.
• Fluency in additional languages (e.g., Spanish) to serve a broader customer base.
• Experience with CRM platforms such as Salesforce or HubSpot.

Skills & Competencies

• Customer Focus: Demonstrated ability to anticipate customer needs and deliver solutions that exceed expectations.
• Problem‑Solving: Strong analytical skills to troubleshoot issues and propose effective resolutions.
• Attention to Detail: Meticulous in data entry, documentation, and quality checks.
• Team Collaboration: Comfortable working cross‑functionally and building relationships across departments.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to changing priorities and customer demands.
• Technical Literacy: Comfortable learning new software tools and staying current with industry technology trends.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Service Representative, you will have access to a range of learning resources, including:

• On‑the‑job training with seasoned experts in sales, logistics, and engineering.
• Access to our internal knowledge base and product certification programs.
• Mentorship opportunities with senior leaders to guide your career trajectory.
• Regular performance reviews that align your goals with brighthush’s strategic objectives.
• Clear pathways to advance into roles such as Sales Support Specialist, Account Manager, or Operations Coordinator.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. Our remote‑first approach allows you to work from the comfort of your home in Shelbyville, Indiana, while staying connected through virtual collaboration tools. We value work‑life balance, encourage open communication, and celebrate achievements at all levels. Our team is diverse, driven, and committed to delivering excellence in every customer interaction.

Compensation & Benefits

Salary Range: USD 41,600 – 52,000 per year (competitive and commensurate with experience). Benefits Package:

• Generous paid time off (PTO) and holiday schedule.
• Tuition reimbursement program to support continuous learning.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Employee wellness initiatives and mental health resources.
• Flexible work hours and remote work flexibility.
• Employee recognition programs and annual company events.

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a collaborative environment, and want to be part of a company that shapes the future of construction products, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for the Customer Service Representative role at brighthush. We look forward to exploring how your skills and aspirations align with our mission and values.