Experienced Customer Service Representative – Remote, Eco‑Friendly Car Wash Industry – Join brighthush

About brighthush

brighthush is a trailblazing leader in the express car wash sector, renowned for delivering lightning‑fast, environmentally responsible cleaning solutions across the United States. Since our founding in 2018, we have grown into a family of five award‑winning express tunnel car wash brands, each embodying our core values of speed, sustainability, and exceptional customer care. At brighthush, we don’t just wash cars—we create experiences that leave a lasting impression on our customers and our communities.

Why brighthush?

Our commitment to eco‑friendly technology, community outreach, and employee development sets us apart in a crowded marketplace. We invest heavily in cutting‑edge equipment that reduces water usage by up to 70% and incorporates biodegradable cleaning agents. Our EWC CARES program—now rebranded as the brighthush CARES initiative—donates hundreds of thousands of dollars annually to local charities and offers complimentary car washes to those in need. When you join brighthush, you become part of a mission that balances business success with social responsibility.

Position Overview

We are seeking a highly motivated Customer Service Representative to join our remote team. This role is pivotal in maintaining the stellar reputation that brighthush has built over the past five years. After completing a comprehensive training program at our home office in Etna, Ohio, you will work from anywhere, providing top‑tier support to customers across phone, email, social media, and ticketing platforms.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, social media, and ticketing systems, ensuring every interaction reflects brighthush’s commitment to excellence.
• Assist location staff by troubleshooting account issues, providing real‑time solutions that keep operations running smoothly.
• Process refunds, cancellations, and package changes with professionalism and empathy.
• Maintain accurate, up‑to‑date customer records in WashAssist and Salesforce, ensuring data integrity across all touchpoints.
• Craft thoughtful responses to online reviews, turning feedback into opportunities for improvement and brand advocacy.
• Collaborate with cross‑functional teams—Marketing, Operations, and Finance—to resolve complex customer concerns.
• Participate in continuous improvement initiatives, suggesting process enhancements that elevate the customer experience.
• Adhere to all company policies, including data privacy, security, and compliance standards.
• Perform additional duties as assigned to support a seamless customer service ecosystem.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 1–3 years of customer service experience, ideally in a fast‑paced, technology‑driven environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Quick learner with the ability to master new platforms such as Salesforce, WashAssist, and other CRM tools.
• Exceptional written and verbal communication skills, with a proven track record of conflict resolution.
• Strong attention to detail and the capacity to juggle multiple tasks simultaneously.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience in the automotive or hospitality industry.
• Knowledge of customer service metrics (CSAT, NPS, first‑response time).
• Basic understanding of data analytics and reporting.
• Fluency in multiple languages is a plus.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering memorable experiences.
• Strong problem‑solving abilities and a proactive approach to troubleshooting.
• Excellent organizational skills and meticulous attention to detail.
• Adaptability to evolving technologies and processes.
• Team player who thrives in collaborative, cross‑functional environments.
• Time‑management skills that enable meeting deadlines without compromising quality.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your professional development.
• Annual training workshops covering advanced CRM techniques, conflict resolution, and leadership fundamentals.
• Opportunities to transition into specialized roles—such as Customer Experience Manager, Operations Analyst, or Product Support Lead—based on your interests and performance.
• Access to an internal learning portal featuring courses on customer psychology, data analytics, and industry trends.
• Regular performance reviews that align your career trajectory with brighthush’s strategic goals.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Our remote-first approach empowers employees to work from anywhere while staying connected through:

• Weekly virtual town halls with leadership.
• Real‑time collaboration tools (Slack, Microsoft Teams).
• Monthly virtual coffee chats that encourage informal networking.
• Annual in‑person retreats that celebrate achievements and reinforce team cohesion.

We celebrate diversity and are committed to creating an inclusive workplace where every voice is heard. Our values—Integrity, Innovation, Impact, and Inclusion—guide every decision and interaction.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with your skills and dedication.
• Discretionary year‑end bonus based on exceptional performance.
• Unlimited Wash Club Membership—keep your vehicle spotless at no extra cost.
• Paid vacation and sick leave, as outlined in our Employee Manual.
• Comprehensive health care benefits: Medical, Vision, Dental, Company‑Paid Life, Disability, Accident, Hospital Indemnity, and Employee Assistance Program.
• HSA contribution of $1,000 per year (with qualifying plan).
• 401(k) plan with up to 4% company match to secure your financial future.
• Educational reimbursement of up to $2,500 annually to support ongoing learning and development.
• Flexible work schedule and remote work options.

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a dynamic environment, and want to be part of a company that makes a real difference, we encourage you to apply today. Click the link below to submit your application and join the brighthush family.

Apply to Join brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.