Experienced Customer Service Representative – Remote, Phone Support & Client Relations Specialist

About brighthush

brighthush is the North American leader in connected care, empowering aging individuals and at‑risk populations to live safely and independently in their homes. For over four decades, we have pioneered a portfolio of innovative technologies that bridge the gap between healthcare providers, patients, and their care partners. Our easy‑to‑use solutions enhance quality of life, enable earlier interventions, reduce hospitalizations, and bring peace of mind to an estimated 10 million lives each year. By redefining the global home‑healthcare market, brighthush is not just a company – it’s a movement toward healthier, more autonomous living.

Recognized as one of Philly Happening’s Best Places to Work, brighthush’s award‑winning customer service team has earned the Best Service Award from Today’s Caregiver. In 2019 and 2020, our healthcare division was named a Top Ten Home Healthcare Solutions Provider. These accolades reflect our unwavering commitment to ethical, respectful, and trust‑based relationships with customers and team members alike.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere – 100 % remote with a supportive virtual team.
• Impactful Mission: Every call you handle directly contributes to safer, healthier homes for millions.
• Growth & Development: Structured learning paths, mentorship programs, and clear career ladders.
• Inclusive Culture: A drug‑free, equal‑opportunity workplace that celebrates diversity and fosters belonging.
• Competitive Compensation: Base salary, performance bonuses, and comprehensive benefits.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline liaison between our organization and both current and prospective clients. Your role will blend empathy, problem‑solving, and technical knowledge to ensure exceptional customer experiences.

• Handle high volumes of inbound and outbound calls with professionalism and efficiency.
• Follow structured communication scripts while adapting to each customer’s unique needs.
• Identify customer pain points, clarify information, research issues, and provide timely, accurate solutions or alternatives.
• Maintain in‑depth knowledge of all brighthush services, devices, and support resources.
• Respond to frequently asked questions and guide clients through troubleshooting steps.
• Meet or exceed call volume, resolution time, and customer satisfaction targets.
• Accurately record all interactions in the brighthush CRM and update customer data as needed.
• Collaborate with cross‑functional teams on special projects, process improvements, and product feedback loops.
• Adhere to company policies, compliance standards, and data privacy regulations.

Essential Qualifications

• High school diploma or GED; additional education or certifications in customer service, healthcare, or technology is a plus.
• 6 months to 1 year of customer service experience, preferably with high call volume and data entry responsibilities.
• Strong verbal communication skills and a polished, friendly phone presence.
• Excellent listening skills and the ability to empathize with diverse customer backgrounds.
• Attention to detail and a commitment to accuracy in data entry.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and experience navigating CRM systems.
• Self‑motivated, able to work independently or as part of a virtual team.
• Adaptability to change, quick learning, and a proactive problem‑solving mindset.

Preferred Qualifications

• Experience in the home‑healthcare or technology sectors.
• Knowledge of HIPAA or other healthcare compliance standards.
• Multilingual abilities to serve a broader customer base.
• Prior exposure to remote work environments and virtual collaboration tools.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Communication: Clear, concise, and empathetic verbal and written communication.
• Analytical Thinking: Ability to dissect complex issues and devise effective solutions.
• Time Management: Prioritize tasks, meet deadlines, and handle multiple concurrent calls.
• Emotional Intelligence: Recognize and manage emotions in oneself and others to foster positive interactions.
• Collaboration: Work seamlessly with cross‑functional teams, sharing insights and best practices.
• Tech Savvy: Comfortable learning new software, troubleshooting, and adapting to evolving tools.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, customer engagement techniques, and industry trends.
• Mentorship programs pairing you with seasoned professionals to accelerate skill development.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Cross‑departmental projects that broaden your exposure to product development, marketing, and operations.
• Annual learning stipend for certifications, conferences, or courses that align with your career goals.

Work Environment & Culture

brighthush thrives on a culture of trust, respect, and collaboration. Our remote‑first model means you can work from the comfort of your home while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Real‑time chat channels for instant support and knowledge sharing.
• Virtual coffee breaks and social events to build camaraderie.
• Open‑door leadership policy encouraging transparent communication.
• Commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and productivity metrics.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Paid parental leave, sick leave, and vacation time.
• Employee wellness program, including mental health resources and fitness stipends.
• Technology stipend to equip you with the necessary tools for remote work.

How to Apply

Ready to make a tangible difference while advancing your career? Click the link below to submit your application and join the brighthush family.

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Join brighthush Today

At brighthush, every call you make is a step toward safer, more independent living for millions. If you are a dedicated, compassionate team player who thrives in a dynamic, remote environment, we invite you to bring your expertise to our award‑winning customer service team. Together, we can redefine the future of home healthcare and create lasting impact for the communities we serve.