Experienced Customer Service Representative – Scheduling & Patient Coordination for Respiratory Therapy Services at brighthush

About brighthush

brighthush is a pioneering healthcare organization dedicated to delivering high‑quality respiratory therapy services to patients across the United States. With a mission to improve patient outcomes through compassionate care, innovative technology, and a collaborative team culture, brighthush has become a trusted partner for individuals seeking specialized respiratory support. Our commitment to excellence extends beyond clinical care; we prioritize seamless patient experiences, efficient scheduling, and proactive communication to ensure every appointment runs smoothly.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, mission‑driven team that values integrity, teamwork, and continuous learning. We offer a supportive work environment where your contributions directly impact patient satisfaction and health outcomes. Whether you’re a seasoned customer service professional or a recent graduate looking to launch a career in healthcare, brighthush provides the resources, training, and growth opportunities to help you thrive.

Key Responsibilities

• Patient Appointment Coordination: Act as the primary liaison between respiratory therapists and patients, scheduling new appointments, rescheduling, and managing cancellations with precision and empathy.
• Communication Excellence: Handle inbound and outbound calls, emails, and texts, ensuring all interactions are courteous, professional, and aligned with brighthush’s patient‑first philosophy.
• Conflict Resolution: Identify and resolve scheduling conflicts promptly, collaborating with therapists and administrative staff to find optimal solutions.
• Data Management: Accurately enter, update, and verify patient information in our electronic health record (EHR) and scheduling software, maintaining data integrity and confidentiality.
• Team Collaboration: Work closely with respiratory therapists, billing specialists, and other customer service agents to streamline workflows and enhance patient satisfaction.
• Training & Mentorship: Participate in onboarding new hires, providing guidance on best practices, software usage, and customer service protocols.
• Process Improvement: Suggest and implement process enhancements that improve scheduling efficiency and reduce patient wait times.
• Compliance & Quality Assurance: Adhere to all regulatory requirements, privacy policies, and internal quality standards related to patient data and communication.
• Time Management: Prioritize multiple tasks in a fast‑paced environment, ensuring deadlines are met without compromising service quality.
• Professional Development: Engage in ongoing learning opportunities, including workshops, webinars, and cross‑functional training sessions.

Essential Qualifications

• High school diploma or GED; equivalent combination of education and experience accepted.
• Minimum of 1–2 years of customer service experience, preferably in a healthcare or clinical setting.
• Strong verbal and written communication skills, with a clear, friendly, and professional tone.
• Proficiency with scheduling software, electronic health records, and Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and time‑management abilities, capable of juggling multiple appointments and tasks simultaneously.
• Active listening skills and the ability to empathize with patients while maintaining professional boundaries.
• Basic knowledge of healthcare terminology and patient privacy regulations (HIPAA).
• Local residency in Clearwater, FL, with the ability to work from the home office.

Preferred Qualifications

• Experience in respiratory therapy or other medical scheduling environments.
• Prior exposure to telehealth platforms and virtual appointment coordination.
• Advanced computer skills, including database management and data entry accuracy.
• Experience with conflict resolution and problem‑solving in high‑volume settings.
• Certification in customer service or healthcare administration.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional patient experiences.
• Attention to Detail: Meticulous data entry and error‑free scheduling.
• Adaptability: Ability to thrive in a dynamic, evolving environment.
• Collaboration: Strong teamwork skills and willingness to support colleagues.
• Problem‑Solving: Creative and analytical thinking to resolve scheduling challenges.
• Technology Savvy: Comfortable learning new software and digital tools.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Cross‑functional training in respiratory therapy, billing, and quality assurance.
• Leadership development workshops for high‑potential employees.
• Annual tuition reimbursement for relevant certifications or degree programs.
• Clear career pathways to roles such as Scheduling Coordinator, Clinical Coordinator, or Customer Experience Manager.

Work Environment & Company Culture

Our Clearwater, FL home office is designed to foster collaboration, creativity, and well‑being. You’ll find a supportive team that values open communication, continuous improvement, and a healthy work‑life balance. At brighthush, we celebrate diversity, encourage innovation, and recognize the hard work of every team member.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance.
• Flexible paid time off and holiday schedule.
• Remote work options and a home‑office stipend.
• Employee wellness programs and mental health resources.
• Retirement savings plan with company match.
• Regular team‑building events and community outreach initiatives.

How to Apply

Ready to make a meaningful impact on patient care while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, your role as a Customer Service Representative is more than a job—it’s a chance to shape the patient journey, support respiratory therapists, and contribute to a healthier community. If you’re driven, compassionate, and eager to grow in a supportive environment, we encourage you to apply. Let’s work together to bring brighter, healthier futures to our patients.