Experienced Customer Service Representative – Technical Support & Client Success Specialist for brighthush
About brighthush
brighthush is a forward‑thinking technology company that empowers small and mid‑size businesses to connect, collaborate, and thrive. Located in the vibrant city of Freeland, Michigan, we develop intuitive software solutions that streamline hiring, enhance team communication, and unlock the full potential of every organization we serve. Our mission is simple: make technology approachable, human‑centric, and transformative for every user. We believe that every interaction with our brand should feel personal, supportive, and empowering. That’s why we’re looking for a Customer Service Representative who is not just looking for a job, but a chance to shape the future of customer success at brighthush.
Why Join brighthush?
At brighthush, we celebrate curiosity, empathy, and a relentless drive to solve problems. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. As a member of our team, you’ll enjoy:
- Career Growth Opportunities: We invest in your professional development through mentorship, training programs, and clear promotion pathways.
- Remote‑First Flexibility: Work from home or from our modern Freeland office—whichever suits your lifestyle.
- Competitive Compensation: A base salary that reflects your experience, complemented by performance bonuses and equity options.
- Comprehensive Benefits: Health, dental, vision, and vision insurance, along with a 401(k) plan with company match.
- Wellness & Work‑Life Balance: Unlimited paid time off, mental health resources, and regular team retreats.
- Community Impact: Your work directly helps businesses hire the right talent, fostering growth and innovation across industries.
Key Responsibilities
As the frontline advocate for brighthush users, you will:
- Serve as the friendly, go‑to person for our users as they navigate our software platform.
- Process payments, create receipts, and assist with accounting tasks related to customer subscriptions.
- Listen intently to feedback and troubleshoot technical issues to ensure customers have a smooth experience.
- Help our community get the most value out of our tools through clear, helpful guidance.
- Maintain accurate records of customer interactions to help us improve our services over time.
- Collaborate with the broader team to turn customer insights into actionable product improvements.
- Contribute to a positive company culture by sharing ideas and supporting your colleagues.
Essential Qualifications
To thrive in this role, you should bring:
- Professional experience in a customer‑facing or support role, preferably in SaaS or tech.
- Proficiency with Google Suite (Docs, Sheets, Slides, Drive, Calendar).
- Strong technical aptitude with common office software and ticketing systems (e.g., Zendesk, Freshdesk).
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Excellent multitasking skills and the ability to manage competing priorities.
- A patient, solution‑oriented approach to problem‑solving.
- Strong written and verbal communication skills in English.
- Experience with payment processing and basic accounting principles.
Preferred Qualifications
While not mandatory, the following will give you a competitive edge:
- Experience in the recruiting or HR tech industry.
- Knowledge of applicant tracking systems (ATS) and hiring workflows.
- Familiarity with data privacy regulations (GDPR, CCPA).
- Previous remote work experience and self‑management skills.
- Multilingual abilities to serve a diverse customer base.
Skills & Competencies
Success at brighthush requires a blend of technical know‑how and soft‑skill mastery:
- Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
- Problem‑Solving: Analytical thinking, troubleshooting, and creative solutions.
- Communication: Clear, concise, and friendly written and verbal communication.
- Collaboration: Ability to work cross‑functionally with product, engineering, and sales.
- Adaptability: Thrives in a fast‑paced, evolving environment.
- Time Management: Prioritizes tasks, meets deadlines, and maintains high quality.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you’ll have the chance to:
- Progress into senior support roles, team lead, or product specialist positions.
- Participate in cross‑training with engineering, product, and marketing teams.
- Attend industry conferences, webinars, and workshops at no cost.
- Earn certifications in customer success, SaaS support, or related fields.
- Contribute to internal knowledge bases, training materials, and best‑practice guides.
Work Environment & Culture
brighthush is a place where innovation meets inclusivity. Our culture is defined by:
- Transparency: Open communication channels, regular town halls, and an open‑door policy.
- Collaboration: Cross‑functional teams that celebrate shared wins.
- Well‑Being: Flexible schedules, mental health days, and wellness programs.
- Community: Volunteer days, charity partnerships, and local outreach initiatives.
- Fun: Monthly game nights, hackathons, and social events.
Compensation & Perks
While specific numbers vary by experience, you can expect:
- Competitive base salary aligned with industry standards.
- Performance‑based bonuses tied to customer satisfaction metrics.
- Equity options to share in brighthush’s growth.
- Health, dental, and vision insurance plans.
- 401(k) with company match.
- Unlimited paid time off and flexible work arrangements.
- Professional development stipend and training resources.
- Employee referral bonuses and recognition programs.
Ready to Make an Impact?
If you’re passionate about delivering exceptional customer experiences, love solving puzzles, and want to grow with a company that values kindness, clarity, and genuine support, brighthush invites you to apply. Join us in shaping the future of customer success and helping businesses worldwide thrive.