Seasoned Healthcare Customer Service Representative – Billing & Insurance Expertise – Remote & Onsite Opportunities at brighthush

Introduction

At brighthush, we’re not just a company – we’re a community dedicated to transforming the way healthcare services are delivered. With a legacy spanning over three decades, brighthush has consistently prioritized employee growth, innovation, and patient-centered care. We’re expanding our customer service team and inviting passionate, detail-oriented professionals to join us in delivering exceptional billing and insurance support. Whether you thrive in a dynamic office setting or prefer the flexibility of remote work, brighthush offers a collaborative environment where your expertise can shine and your career can flourish.

Key Responsibilities

As a Healthcare Customer Service Representative, you will be the frontline advocate for patients, law offices, insurance carriers, and partner facilities. Your role is pivotal in ensuring accurate, timely billing resolution and fostering positive relationships. Your day-to-day tasks will include:

• Handling inbound and outbound calls to resolve complex billing and insurance inquiries with empathy and precision.
• Managing aging accounts that have not yet been sent to collections, guiding patients toward payment solutions.
• Addressing intricate billing questions such as deductibles, co‑insurance, co‑pays, denial appeals, charge disputes, claim resubmissions, eligibility checks, and coding discrepancies.
• Reviewing financial statements and recommending payment plans or assistance programs aligned with client guidelines.
• Skillfully navigating objections and concerns, turning challenging conversations into collaborative problem‑solving sessions.
• Utilizing scripts and verbatims to maximize recovery while maintaining compliance with company and regulatory standards.
• Documenting all interactions accurately, including notes and codes, to ensure traceability and audit readiness.
• Operating seamlessly within internal systems and client portals, ensuring data integrity and workflow efficiency.
• Adhering to brighthush’s Core Values and Strategic Anchors, embodying professionalism and integrity in every interaction.
• Participating in continuous improvement initiatives and training programs to stay ahead of industry trends.

Essential Qualifications

To excel in this role, you should bring:

• High School Diploma or equivalent (GED).
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed and accuracy.
• Basic mathematical proficiency for quick calculations involving addition, subtraction, multiplication, division, and percentages.
• Self‑motivation, reliability, and a proven track record of meeting or exceeding performance metrics in a remote or office setting.
• Professional judgment and the ability to handle sensitive personal information (PHI) with strict confidentiality.
• Experience in a call center or healthcare customer service environment is highly desirable.

Preferred Qualifications

While not mandatory, the following experience will set you apart:

• Prior exposure to medical billing and coding, including familiarity with CPT, ICD‑10, and HCPCS codes.
• Experience using healthcare software such as Artiva, Cerner Soarian, or EPIC.
• Background in a medical office setting or a solid understanding of health insurance processes.
• Previous supervisory or team‑lead responsibilities within a growing organization.

Skills & Competencies

Success at brighthush requires a blend of technical acumen and soft skills:

• Customer‑Centric Mindset: Demonstrating patience, empathy, and sincerity in every interaction.
• Problem‑Solving: Quickly diagnosing issues and proposing effective solutions.
• Adaptability: Thriving in a fast‑paced environment with evolving policies and procedures.
• Collaboration: Working cross‑functionally with billing, collections, and compliance teams.
• Time Management: Prioritizing tasks to meet key performance indicators such as call volume, resolution rate, and quality scores.
• Integrity: Upholding confidentiality and ethical standards when handling sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Representative, you’ll have clear pathways to advance:

• Transition to a Team Lead role, overseeing a group of representatives and shaping service strategies.
• Move into specialized functions such as Collections Management, Billing Analysis, or Compliance.
• Participate in leadership development programs, mentorship, and cross‑departmental projects.
• Access to continuous learning resources, including certifications in medical billing, coding, and customer service excellence.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Whether you’re working from our modern Marshfield, WI office or from the comfort of your home, you’ll experience:

• Flexible scheduling options to accommodate personal commitments.
• State‑of‑the‑art technology and tools that streamline workflow and enhance productivity.
• Regular virtual team meetings, town halls, and social events to foster connection.
• A supportive environment where feedback is valued and continuous improvement is encouraged.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to key metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including mental health resources and fitness subsidies.
• Employee assistance programs and flexible spending accounts.

How to Apply

Ready to take the next step in your career and join a forward‑thinking organization that values your expertise? Click the link below to submit your application and become part of the brighthush family.

Apply to this position at brighthush

We look forward to discovering how your passion for patient advocacy and billing excellence can contribute to brighthush’s mission of delivering outstanding healthcare support. Join us and help shape the future of patient‑centered billing solutions.