Experienced Customer Success Tax & Accounting Specialist – E‑Commerce & SaaS – 100% Remote – brighthush

About brighthush

brighthush is a fast‑growing fintech startup that empowers e‑commerce and SaaS businesses with cutting‑edge accounting, tax, and financial automation solutions. Our mission is to simplify complex financial processes so that our clients can focus on scaling their businesses, not on paperwork. With a culture that blends professional excellence, creativity, and a relaxed, collaborative atmosphere, we are redefining what it means to work in the financial technology space.

Why Join brighthush?

At brighthush, you’ll be part of a team that values innovation, transparency, and continuous learning. From day one, you’ll receive a comprehensive onboarding program, dedicated mentorship, and ongoing training opportunities. Whether you work from our vibrant Berlin office with a balcony overlooking the Spree or from the comfort of your own home, you’ll enjoy the flexibility of a remote‑first environment that respects your work‑life balance.

Key Responsibilities

• Lead Demo Calls – Conduct engaging, consultative demos that uncover customer pain points in the e‑commerce and SaaS sectors, and translate those insights into tailored solutions.
• Resolve Support Tickets – Own the end‑to‑end ticket lifecycle, providing swift, customer‑centric resolutions while maintaining high quality and accuracy.
• Collaborate with Onboarding & Automation Teams – Partner closely with cross‑functional teams to ensure seamless customer onboarding, continuous satisfaction, and iterative product improvements.
• Create and Curate Content – Produce high‑impact blog posts, templates, help center articles, and other educational materials that support our AI‑driven content strategy.
• Define & Track KPIs – Set realistic, measurable goals for yourself and your team, monitor progress, and drive continuous improvement.
• Advise on Tax & Accounting Best Practices – Leverage your expertise in financial accounting and tax processes to guide customers and internal stakeholders.

Essential Qualifications

• Proven experience in financial accounting or a deep understanding of tax‑related processes.
• Hands‑on experience in direct customer engagement, preferably within a SaaS environment.
• Strong analytical mindset with the ability to define, track, and achieve KPIs.
• Fluency in German and English – both written and spoken.
• Proficiency with industry‑standard tools such as Zendesk, Confluence, Slack, and Google Workspace.

Preferred Qualifications

• Background in tax consulting or accounting firms.
• Experience with AI or machine‑learning‑based content creation.
• Knowledge of e‑commerce platforms (Shopify, WooCommerce, Magento) and SaaS billing systems.
• Previous involvement in product or process improvement initiatives.

Skills & Competencies

• Exceptional communication and storytelling abilities.
• High customer empathy and problem‑solving skills.
• Strong time‑management and ability to juggle multiple priorities.
• Adaptability to a fast‑paced, evolving startup environment.
• Proactive mindset with a passion for continuous learning and self‑development.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. You’ll have access to:

• Annual professional development budget for courses, certifications, or conferences.
• Regular performance reviews and career‑path discussions.
• Opportunities to lead projects or initiatives that directly impact our product roadmap.
• Mentorship from senior leaders and peers across product, engineering, and sales.
• Cross‑functional exposure that broadens your skill set beyond customer success.

Work Environment & Culture

Our culture is built on flat hierarchies, open communication, and a no‑dress‑code policy. We celebrate diversity, inclusion, and the unique perspectives each team member brings. Highlights include:

• Team dinners, after‑work drinks, and regular company off‑sites.
• On‑site sports facilities and wellness programs.
• Flexible working hours and the freedom to choose your workspace.
• Transparent decision‑making and a culture that encourages experimentation.

Compensation & Benefits

While specific figures are tailored to experience and role, you can expect a competitive salary range of €40,000 – €60,000 per year, complemented by:

• 30 days of paid vacation.
• Health and wellness benefits, including gym memberships and mental health support.
• Equity options that align your success with the company’s growth.
• Remote‑first policy with optional office access at our Berlin location.
• Family‑friendly policies, including flexible scheduling and parental leave.

How to Apply

Ready to make a tangible impact on the financial lives of e‑commerce and SaaS businesses? Submit your application through our careers portal and let’s start a conversation. If you have any questions, feel free to reach out to our external recruiting partner, brighthush (Vincent Hommel). We’re committed to protecting your data in accordance with GDPR Article 13.

Join brighthush – Where Your Expertise Meets Innovation

At brighthush, your contributions are recognized, your growth is supported, and your voice matters. If you’re passionate about customer success, tax, and accounting, and you thrive in a dynamic, remote‑first environment, we want to hear from you. Apply today and help shape the future of financial technology.